Vina Vik

The Vik is a beautiful experience for 2 nights. We stayed 3. A highly stylized, uniquely and creatively appointed expensive hotel, whose service is not quite up to the prices charged. Which is not a negative about any individual -- all employees were polite and professional. It's just the place didn't run like a 5 star hotel should. For example, we did several of the activities that were arranged prior to arrival -- yet every time we arrived for transport -- it appeared a scramble ensued to find a driver/car. Every room is different and the ones I saw were lovely! The views are spectacular. I would recommend the cooking class at Vik Zero as well as the grilled lunch there. Most of the food in the main restaurant is quite heavy and naturally only the Vik's wines are served which means you better really love red wine and the one rosé on offer.

I rarely say this, but would highly recommend NOT staying here - it's much better to do a lunch visit and wine tour. Wines are excellent, and food was also very good. But if you stay you really need to do the all inclusive package as there's no place near it to eat other than the hotel. And the meals quickly become the same - 3 or 4 course tasting meals with the same wines at each meal - it got old very quickly. Activities - such as the chocolate and wine pairing are also the same wines etc etc. And other activities advertised such as hiking and biking are misleading - it's walking not hiking. And we've literally never had such poor quality bikes on a bike ride - they were just barely functional (on the 3 and 4th bike that we tried). And they are not available whenever you want them, as they told us. They were also one of the most uncoordinated organizations we've ever stayed at. They continually had no idea what we were doin or where we were supposed to be, even though we confirmed it multiple times, And at check out, I honestly don't think they were trying to put one over on us, but they overcharged for a number of items that were supposed to be included and then pretended to look something up and immediately took it off the bill. As an aside, we're also vegetarian - they asked us at every meal if we had food restrictions - they did a great job making vegetarian meals, but they were all just plates of vegetables - never a starch, grain or protein. It was very uncreative. There was even one dinner when the explanation of what was on the plate was "it's vegetarian - we had no idea what they were serving us All in all it was one of the worst experiences we've had at a hotel of this quality - we would def not go back.

After touring multiple venues, this resort was the perfect place to relax, drink wine and enjoy the views. The hotel has views that will take your breath away in every direction. Indeed, the guests take dozens of photographs with different light conditions and different angles. The rooms are cute with artistic themes. The corner rooms with two glass walls are the best, but the others are charming as well. We did the winery tour and tasting which was fascinating. We also rode horses, but the ride was quite mellow and perhaps not all that interesting. Several of my friends had massages at the spa and raved about them. Wonderful wonderful hotel.

The structure of the hotel is to the next level in architecture. The rooms,the decor the pillows , the bathrooms. Everything in this hotel is well thought of , very luxurious! I loved every minute of our stay ❤️ It's once in a lifetime experience that every wine lover should do .

There are good aspects to this hotel - location, hotel and winery facilities, rooms, scenary - but also some less good aspects - which have been noted on other reviews and which relate to service delivery, especially in the dining area, and the use of relatively untrained and unfocused staff, poor management of the staff and seemingly a logistical issue between the kitchen and the dining area. This hotel likes to describes itself as the most luxurious hotel in Chile. This is nonsense. On the plus side the hotel itself is comfortable and the location is brilliant. The use of WhatsApp to communicate with guests seems to work well. The winery tour is spectacular and well worth it and the horse riding is a nice activity - although despite prior booking when we were dropped off they were not expecting us leading to a 30 minute delay while the horses were saddled up. Note that there is no English speaking at the riding stables so dont expect any kind of explanation if you are not a Spanish speaker. The bikes are ordinary bikes rather than ebikes so given the hills and rough terrain would be hard going. E bikes would be a real bonus IMO. And so to the restaurant. On the face of it the food is high end at lunch and dinner. Breakfast is decidedly ordinary. It looked to us as if the food is prepared somewhere below the dining room and somehow transported upstairs to the dining area by which time anything hot is no longer so. The plates were at best lukewarm - rule 101 of running a restaurant in my book. The food choices are quite limited ie none really at dinner except the ability to replace say lamb for the main course with beef/salmon/chicken - everything else the same on the plate. On the face of it the food looks high end but we found it to comprise some bizarre combinations and hot things not always arriving hot. The staff in the restaurant appear to have little direction ie no one appears to be in charge overseeing things. On our final night we had at least four different waiters coming to the table - sometimes asking the same question. It felt like we were being constantly interrupted. On the switch to beef the waiter failed to take/record the cooking instructions and as a result the beef had to go back. This meant that everyone else at the table finished before the beef re-appeared. When it did the so called fillet steak was probably another cut passed off as filet steak. Certainly not very tender. Talking to one waiter he was not, for example studying trainee hotel management as one often finds but just a waiter. This might be ok if there was proper direction but there wasn’t . The hotel itself is showing some signs of wear and tear not fixed. For example one of the swing seats by the front office had damaged fabric. Some of the painting in the rooms looks a bit careworn, the safety net below the infinity pool was partly broken - hope no one goes over! All the above is a pity because the hotel has the potential to be a great 2-3 day memory. It needs new management and some investment however.