Hotel Mongibello Ibiza

Disappointing and painful at times. This hotel has unfortunately gone downhill since we stayed here two years ago and it falls short of five-star standards. Most of the staff we encountered were lovely and clearly work very hard. In particular, the pool staff seemed to be doing their absolute best despite appearing understaffed and spending far too much time working in the sun. The problem, from our experience, is not the individual staff but the culture and the directives they seem to be working under. We had a strong impression that staff are being told to maximise revenue and make money from guests at every possible opportunity. Unfortunately, that comes through in the overall experience and hinders the guests’ experience. The whole hotel experience now feels incredibly transactional, with a constant and very intentional push to spend more money. At times, it felt more like Las Vegas than a five-star hotel: every opportunity seemed to be designed to get you to spend a little bit more. Some of it is also just misleading and, frankly, quite gauche. The chocolate, mixed nuts and crisps left on the tray in the room looked like they were complimentary (as they were placed by the free teas and coffee) but they were actually chargeable items. If something costs extra, make it clear. Don’t leave it there on the free-items tray hoping to charge people a quick €20 before they have even put their suitcases down. It felt very deliberate and completely at odds with what you expect from a luxury hotel. The situation at the pool was particularly unpleasant. There was absolutely no sign saying that you couldn’t bring your own drinks to the pool, yet a member of staff came over and told us we couldn’t bring a single can of Coke. She was incredibly rude (shouting at us and proceeding to tell her colleague what happened in front of us) and actually embarrassed us in front of other guests (who were laughing and pointing). What made it worse was that plenty of other people were doing exactly the same thing by bringing bottled water, soft drinks and snacks from outside . If it’s a rule, put up a sign — something we reiterated to her as well — and apply it consistently. Similarly, if a guest is not supposed to bring external soft drinks, take them to the side and quietly explain - instead, we were shouted at by your staff who said there was coke in the bar and there was no reason for us to have our own can. At the same time, you are constantly pushed to order drinks through the pool service and encouraged to tip as you can’t simply go and order your own drinks from the bar. This means you have no real choice but to use the pool service. It feels like a very obvious and intentional way to encourage people to spend more money. The coffee was another major disappointment. We normally drink coffee from the machines at the hotel when we stay but it was genuinely (almost purposefully) awful. The very minimum you expect from a five-star hotel is a decent coffee and some basic table service. You should be able to sit down at breakfast and have someone come to the table, ask what coffee you would like and bring it to you. That is hardly an unreasonable expectation for a five-star hotel. Instead, we ended up having to order and pay for coffee (which was charged at extortionate rates on top of the breakfast we had already paid for) at the bar every morning with other customers were also complaining about the coffee. There was mostly decaf available in the rooms too, which is hardly what you expect from a five-star hotel. Again, it just adds to the feeling that even the most basic things are designed to push you towards spending more. The minibar was packed with paid items, to the point that we couldn’t even fit our own water in the fridge. Even the complimentary water was easily lost behind all the items you were expected to pay for. There were also none of the little extra amenities you would normally expect from a five-star hotel. No biscuits or other small complimentary touches, and none of the practical hotel essentials you often find in the room, such as a shoe-polishing kit or sewing kit. It may sound minor, but when there are so many opportunities to charge guests for things, you notice when virtually nothing extra is actually included. There were no real luxury gestures. The restaurant was another disappointment. The dinner portions were extremely small and simply didn’t justify the prices being charged. We ordered a prawn pasta dish and it arrived with one single prawn. For the price being charged, it was honestly laughable. This isn’t about expecting enormous portions; it’s about expecting the food and the overall dining experience to feel remotely proportionate to the price. There was also very little incentive for hotel guests to actually eat at the hotel. At these prices, you would expect some recognition that guests are already staying there and perhaps some reason to choose the hotel restaurants rather than going elsewhere. Instead, it felt as though everything was simply another opportunity to spend more, without any particular added value for hotel guests. The cleaning also left a lot to be desired. There were times when we were left without toilet paper or shower gel and had to go and ask reception. The quality of the bathroom products was also surprisingly poor for a hotel presenting itself as five-star. There was also a stale smell in the corridors and the carpets looked dirty and tired, which only added to the general feeling that the hotel is no longer being maintained to the standard it once was. Even the late checkout left a bad taste. We had already arrived late on our first day, through no fault of our own, so having to pay an additional charge simply to have a little more time before leaving (when the room was not required by other guests) felt particularly transactional. It was £80 for three extra hours for what is usually a goodwill gesture. When you are already paying five-star prices, these constant additional charges become exhausting. The five-star performance of bringing your luggage upstairs or giving you a glass of water when you get there is not going to qualify you as five stars. It’s the overall experience that matters, and this simply doesn’t feel like a five-star hotel. It was genuinely much better when we stayed two years ago. This time, it felt like the focus was far more on upselling and harassing guests for extra money than actually providing a luxury experience. The constant little charges, restrictions and opportunities to spend more felt very intentional and tiring. The impression is that the staff are working from a directive that the priority is to generate revenue and make a profit, rather than to create a genuinely luxurious and special experience for the guest. Frankly, the whole approach felt more Las Vegas than luxury: spend, spend, spend, at every opportunity. For a hotel charging these prices and calling itself five-star, that is simply not good enough.

We stayed at the hotel for four days, which was absolutely amazing on arrival. We were met with really lovely staff at the front desk who got us water and a fresh towel as we had been travel. Quite late at night we then went to our room which was a Sweet and it was absolutely amazing beautiful decor two sinks so we didn’t have to share our shower toilet separate and a massive telly on the wall with a city and a bed that you could have fit four people in and the view from the balcony was overlooking the sea. Beautiful to wake up to breakfast was really good as well there was a large of continental English breakfast fruit also you could’ve had salmon eggs Benedict and all made fresh for you by the chef as you waited. The staff were absolutely amazing. Nothing was too much trouble for them. The loungers were comfortable and you could have a double one or singles and you were given towels so you didn’t have to use your own all you had to do was put your hand up as someone around the pool would come and get your drinks and food if you wanted it the staff were really grey, especially Oscar Patrick and Sara. There was a entrance at the back of the hotel to a small private beach which was shared by a few hotels at the back of the building with a lovely little restaurant shack there which you could get tapas style food and also alcohol if you wanted it sunbeds and an umbrella were €30 for the day the sound was lovely going into the sea was a little bit stony but once you got past that bit the water was so warm and clear Fish swimming around you as you swam. You could walk into town where there are shops and many restaurants along the parade which were really nice, but we found a really lovely restaurant in town which we used by the locals and the food was great and not expensive and everyone that we encountered was so friendly and helpful. We did visit the hippie market one evening which is about 20 minutes. Drive away from the hotel. great if you love arts and crafts and also in the middle a rave going on people dancing and you could also get drinks there and a taxi rank just outside to get back again. Going to Ibiza with something I always wanted to do and the parts that we saw were absolutely beautiful and hopefully one day I will go back because it was such a chilled relaxed atmosphere everyone is on Ibiza time which they don’t rush but if you want a relaxing holiday on this part of the island make sure you go there we did go in the school term so there wasn’t that many children about the hotel didn’t have any children there at all but I don’t think it is classed as adult only but there wasn’t really any entertainment or anything for children to do so if you have got young children or teenagers there wasn’t much for them to do at this hotel. It was more for a relaxing chilled out time which we had and was absolutely amazing so thank you again everyone at the hotel you made our stay absolutely great. Xxx

It’s certainly not an awful or unpleasant hotel but it is not, by any stretch of the imagination, a 5 star hotel. I’d say it’s a mediocre 4 star. Whilst the common areas are very instagrammable and everywhere is very clean. The rooms are quite basic, with no provision of free water. The turndown service is simply that; your duvet turned down and towels replenished. The security deposit is the highest I have been charged in any hotel, anywhere - €200 per room, per night. Check in was friendly although there was some faff around confirmation numbers as we had booked via a third party (lastminute.com). The location is lovely, overlooking a small, calm cove and an easy 15 minute walk into Santa Eulàlia along the promenade which was very clean and well maintained. There is a small supermarket, deli and a lovely restaurant right opposite the gates of the hotel.

Hotel Mongibello is set in a beautiful. bay within easy walking distance to santa Eularia resort centre . There is access to the beach through a gate at the back ( this is now locked and can be opened with your door pass but it was very hit and miss if it would work ) If you like snorkling there is a lot of fish to see in the bay . I have stayed here two times previously and was very satisfied , so I was expecting improvements to meet the 5 star rating and increased price point. It did not fully meet my expectations. Check in took a long time , we were told we could upgrade for £200 euros . We declined and was then told our room wasn’t actually ready that was why we were offered a upgrade . There is a courtesy bathroom and that was not offered initially. A new charge of £1000 euros has been implemented this year and had to be paid by credit card , we were told it was incase we used the mini bar and would be returned at check out . Ourroom was kept spotlessly clean , the bed was turned down at night which was a new service The room was in need of some updating now . The bottom of bathroom door was badly water damaged . The mini bar had a very limited selection , mainly soft drinks . The corridor carpets were stained and bleached in many places . At one point during our weeks stay a block of concrete appeared for a couple of days at top of stairs , not sure why . Only one lift worked for part of the week . The breakfast was excellent , with plenty of choice and lovely areas both inside and out to sit and eat .The lady staff member who greeted us each day was so friendly and helpful. Staff were overall pleasant and helpful , however on one occasion a team leader reprimanded two members of staff.loudly next to the sun beds . The pool area has plenty of beds and lovely sea views but it was not as clean as previous years with green marks around top of pool . The floating pool bed was ripped and dirty , this was changed for a new one near the end of our stay . Checkout was efficient , but we were presented with a bill for services we had not had . I think that giving room number for drinks etc can be confusing for staff and that it would be better to have a card that states room number to avoid incorrect billing . The mistake was dealt with promptly . Over all we had a nice stay and enjoyed our holiday but a bit more work is needed to reach the 5 star rating this hotel now has .

While it is a beautiful hotel indeed, lovely rooms, halls, beautiful branding, the service is still adapting to a 5 star freshly appointed level. The chef for hot meals was really bad, service and actual food, i had asked for an omelette and only by the way he spread the egg mixture it was clear it will be a failure, rubber like, the poached egg was boiled instead and he was just so miserable as if he hates his jobs so much! also the ladies cleaning the plates should know that if the cutlery is not inside the plate they should not take the plate away, so i ended up with my plates being taken away with food i was still eating but went to get a piece of bread. The location is beautiful but far from everything, it was 30/40min and 30/40 eur per direction each time so had to pay 160 eur taci per day going to beach club and return, then dinner and return, so would be wiser to get all clothes and just go directly from beach club as everything is close and i ended up doping same road twice. gym is small but good, pool is beautiful, breakfast has good variety and all my friends praised the pastries, i lacked some fresh vegetables, there were NONE.