Hotel Mongibello Ibiza

Myself and three friends returned from a weeks stay at the the Mongibello last week. We had the best stay and would highly recommend! Highlights for us were the breakfast which was excellent. There was everything you could have wished for: cava for making a Buck’s Fizz, eggs cooked to order (omelette, eggs royale, eggs Benedict etc) pastries, fruit, smoked salmon, meat- the list goes on. The setting for breakfast was lovely- a relaxed vibe with a lovely view. One member of the party was gluten free- there was bread, cereal, biscuits available along with the fruit/ meats/cheeses/eggs/ other cooked items that were also fine for them. Adela in the breakfast room always greeted us with warmth and was welcoming throughout our stay. The room was modern with an exceptionally comfortable bed. All four of us had the best sleep while we were there! There was air con and an over head fan. We appreciated the robes and slippers included in the stay. It was an excellent rainfall shower with shampoo, conditioner and shower gel. Our towels were changed twice daily. Our only issue was a lack of drawers which could easily be resolved with replacing the bedside tables with one that had drawers. The pool was a joy with the comfiest loungers. We never had an issue getting a lounger over the course of our stay. Pool towels could be changed between 10-6 each day. Service around the pool was excellent thought drinks were expensive with cocktails around 15 euros but delicious and a good range! Soft drinks were around 5 euros. The pool was warm and never felt particularly busy. Music plays through the day with a 60s vibe in the morning and different djs in the afternoon. Some reviews complain about the loudness of the music but we really didn’t have an issue with the music at any point in the day- we enjoyed it!! Staff at the hotel made our stay. Oscar around the pool, breakfast room and restaurant was incredibly hard working, friendly, welcoming and positive in every interaction. Aisha met us on our first day and was super accommodating throughout our stay. She was warm and friendly- an asset to the Mongibello team. Other staff who need a mention are Gaston on the egg station and Sara and Marta on Reception. The hotel is around a 15 minute walk to the centre and around 25 minutes to the marina. There are lots of bars and restaurants that we enjoyed during our stay. We arranged car hire during our stay through Reception and the car was dropped to the hotel. Marta arranged this and the agent came and took payment on the morning the car hire started. We used this for a trip to Ushuaia to see Calvin Harris so we didn’t have to worry about taxis after the event. We had no issue with parking at hotel. Our only quibble would be when we arrived at the hotel our room wasn’t ready- this wasn’t any issue as we were before the 3pm check in. At 3pm, our room wasn’t ready and we weren’t give a time frame for how long it would be. A offer of a free drink or a rough time frame would have been appreciated. Overall, we had a brilliant stay and would return in a heartbeat.

Mongibello is a stunning hotel. The design is beautiful, the pool area is fantastic with plenty of sunbeds, and there are lots of places to relax. The bar has a great atmosphere, the rooms are charming, and I loved the décor and theme. The restaurant on my first night was excellent, with great food, drinks and service. I would happily return or try another Concept Hotel Group property. However, the service needs significant improvement. I checked in early and was given the wrong room key, believing I had received a complimentary suite upgrade. Four hours later I was told to move rooms immediately or pay to stay. I then had to wait all day for my replacement room. Reception let me keep the suite for one night because of their mistake, but the promised complimentary drinks never arrived. Some staff were also rude, questioning why I complained when the error was theirs. My original room had been given away, so I was moved to a room overlooking the car park. During the move, my food was left out of the fridge and spoiled, and a swimsuit went missing with no follow-up. Other issues included poor soundproofing, no Wi-Fi for two days, housekeeping not attending daily, holes in the blackout curtain, a broken mirror, flies in the coffee machine, a cigarette left in the suite, paying extra for milk, flashing spotlights, a fire alarm at 10am, no beach towels before 10am, and slow pool service. All issues contradicts what is in the official hotel guide. No response to emails.

Unfortunately, this was not the 5-star experience we expected. The condition of the rooms, cleanliness and level of service were extremely disappointing for a hotel marketed as 5-star. There’s many reviews about this hotel being more like a 3 star hotel and I should’ve trusted them. The biggest issue was the bathroom in our original room. There was SIGNIFICANT visible mould throughout the shower area, along with damaged and poorly maintained finishes. The bathroom door was jammed and scraped heavily against the floor when opening and closing, and the shower rail/handle was also damaged. These are not minor cosmetic issues and should have been identified before the room was allocated to a guest. After raising my concerns, management kindly upgraded us to another room. While I appreciated the gesture and their willingness to address the situation, even the upgraded room had visible mould in the bathroom. At that point, it was difficult to view this as an isolated issue. Visible mould in multiple bathrooms is simply not something I would expect from a hotel presenting itself as 5-star. The common areas also did not feel remotely 5-star. The hallways leading to the rooms honestly felt more like the corridors of a basic motel than a luxury hotel. They were extremely warm with no effective air conditioning and really took away from the overall atmosphere the hotel is trying to create. The carpets were stained everywhere. Breakfast was another disappointment. It is only available from 8:00am to 10:30am, which I found to be quite a limited window for a resort hotel, particularly in Ibiza. There was only one cook to order station, which resulted in long queues and having to stand around waiting for ages just to order eggs and very limited food overall. There were also surprisingly few basic bathroom amenities, and complimentary still water was only replenished on the first day (I called the staff to ask for more water and he said we have to pay 6 euros per bottle of still water). We also experienced issues with the lift that made it feel unreliable. Service around the pool was another disappointment. On one occasion I ordered a club sandwich and a glass of ice. After waiting around 30 minutes for the ice, I politely tried to get the attention of the staff member who had taken my order. He put his hand up / palm towards me while continuing to walk away. When I tried again around 10 minutes later, he initially ignored me again. When he eventually returned and I explained that neither the ice nor my food had arrived, there was no apology. Another staff member eventually delivered them. The setting and views are beautiful and the hotel photographs well, but that alone does not make a property 5-star. The mould in both bathrooms, poor maintenance, motel-like hallways, limited breakfast setup and inconsistent service were far below what we expected. I genuinely cannot understand how this property has received or maintains a 5-star classification paying high prices during peak season. I would not recommend staying at Mongibello if you are expecting a genuine 5-star hotel experience. Based on what we experienced, it is nowhere near the standard I would associate with a luxury property. I’ll go back to staying at OKU next time.

Positives first Hotel is beautifully designed Staff on check in / reception desk are wonderful. Very kind and helpful. Air conditioning works well, is quiet and you also have a fan. Bed is large and comfortable Breakfast is incredible. A very wide range, including freshly cooked omlettes and helpful staff. Negatives Pool service is awful. You are not allowed to walk up to the bar and order a drink. Takes ages to get anyone to come over to order from, takes ages for drinks to arrive and on two occassions our drinks were taken away before we finished them. The restaurant is awful. My husband is gluten free and was served frozen bread. Portions are expensive and tiny. However there is an amazing restaurant over the road from the hotel called The Village so we ate there instead. But not what you expect from a 5 star hotel. Bedroom is very small. Bed takes up all the space and there is no floor space so doing make up and getting ready to go out was trickier then it should be in a 5 star hotel. The suites look much better. Bathroom is tiny. No free water provided and small bottle of water in room is 6.50 euro. Usually hotels I've stayed in provide water in rooms. Room is not cleaned every day. Towels not left one day.

Hotel Mongibello is a beautiful and authentic hotel with a fantastic location and a really great vibe. The reception staff were also very friendly and welcoming. Unfortunately, the restaurant experience was quite inconsistent. The pizza and carpaccio were very good, but the entrecôte was dry and poorly presented, and the ceviche was disappointing. The biggest issue was the service. There seemed to be plenty of staff working, but they were not well coordinated and often didn’t notice what was happening at the tables. We also heard guests at several tables around us talking about missing items they had ordered. The staff need to communicate better with each other and be more attentive to their guests. It’s a shame, because with more consistent food and better organised service at the restaurant , this could easily have been a five-star experience. The location, atmosphere and authentic style of the hotel are excellent.