Hotel Mongibello Ibiza

My husband, our adult children, and I just spent two wonderful weeks at this hotel and everything was absolutely 5-star. The whole property was immaculate. From the rooms to the restaurant, bar, gym, and pool area, it was spotlessly clean everywhere. Poolside was a dream. There were plenty of comfortable loungers, and the atmosphere was perfect thanks to some of Ibiza’s best DJs playing relaxed Balearic beats. It felt both luxurious and laid-back. What really made the stay special was the staff. Every single person greeted us with a genuine smile, and nothing ever felt like a hassle. A few people stood out in particular: . Oscar by the pool - always cheerful, always attentive, and the very definition of great customer service. He made sure we had everything we needed. . Aisha and Daniela - the perfect hosts. They were always around, ready to help, and made sure our holiday felt effortless and blissful. . The entire breakfast team - thank you for the warm welcomes every morning. . Gaston at the omelette station - watching him juggle multiple egg dishes with such skill, and always with a smile and such kind manners, was a highlight. It’s clear that the staff genuinely enjoy being there, and that happiness comes through in how they treat every guest. That’s rare, and it made our stay feel truly special. The quick and easy access to the special little stretch of beach was a cherry on top. Thank you to everyone we met and to those I haven’t named personally. Until next time! The Tyndall Family Chris, Sarah-Jane Lily, Annie, Sally & Lucas xxxxxx

I had the best experience ever, we had a really nice holiday, they were very kind and hospitality professionals especially Daniela

What a wonderful stay at The Mongibello. Very friendly & helpful staff. Extremely clean. The rooms are lovely and the beds are so comfy. I’m a light sleeper and I slept all night, every night. The breakfast choice is huge and I really appreciated the gluten free section with its own toaster! The omelet station is also really good and the breakfast staff were always welcoming. It’s a lovely space to sit in, sea views while you enjoy your morning coffee. The pool menu is delicious and if you’re staying for dinner I’d have that rather than the restaurant menu. We ate one night in the restaurant and it was disappointing. The pool has a nice vibe, special thanks to the always smiling Oscar. Occasionally the music was a touch too loud, but that’s personal preference and didn’t spoil our holiday. The small beach is lovely , you can rent sunloungers but no need because it’s very easy to access the beach from the hotel for a swim in the sea and then head back to your deluxe sunbed by the hotel pool. Sunbeds are plentiful, we never had a problem getting four together. We rented a car and there was always space to park in the complimentary hotel car park. The location is perfect. Quiet area, you can walk into Santa Eulària if you want something busier. The shop and restaurant at the back of the hotel are great. Easy driving to Experimental, Amante Beach Club, Playa de Bossa , Cala Llonga , Santa Gertrudis, Soho Farmhouse, Las Salinas beach & La Paloma. We went as a family of 4, with two young adults. Everyone loved it and I wouldn’t hesitate to return. I highly recommend the Mongibello ❤️

**Not worth the 5-star rating** We stayed here recently and, despite the 5-star label, this hotel fell far short of that standard. With so many hotel options in Ibiza, recommend looking elsewhere. The first issue was on arrival was an incorrect charge of €350 added to our room. When we raised it, we were initially told it was a mistake but then on day 2 met with accusations rather than help, and it took a full week of back-and-forth and repeated explanations before staff finally admitted, on our last day, that it was a system error on their end. The whole process was unnecessarily stressful, and for most of it we were treated as though we'd done something wrong. On top of that, unrelated and unsigned-for receipts were added to our room bill. When we questioned them, staff insisted aggressively that the charges were ours, but couldn't produce any proof or explanation to back that up. Jota, the manager was insulting to us and refusing to listen. Even when we tried to resolve things calmly, the rudeness continued rather than easing off. Not fit for his role Housekeeping was inconsistent, our room was often only half cleaned, and cleaning products were left behind by the maids on multiple occasions. Breakfast is advertised as included, but in practice items like a barista made coffee and other’s carry an additional charge, so it doesn't really function as an included breakfast at a nice hotel at all. Overall, this didn't come close to matching a 5-star experience, and the way complaints were handled made it worse. Wouldn't recommend.

Here’s a polished version that is strong, factual, and more likely to be taken seriously by TripAdvisor because it focuses on specific experiences rather than emotional language alone. ⭐☆☆☆☆ I very rarely leave negative reviews, but our experience at Monjibello was so disappointing that I feel other guests should be aware. The biggest issue was the complete lack of organisation and customer service around the pool. Throughout our stay, multiple bills were incorrect, orders were charged to the wrong rooms, and food and drinks were repeatedly delivered to the wrong people. At one point, there was over €700 worth of charges that had been mixed up between different rooms. When we calmly tried to explain the situation to the manager, Jota, instead of listening or trying to resolve the issue, he became defensive, rude and aggressive. He took no accountability whatsoever for the hotel’s mistakes and even went as far as calling our group of friends “a disgrace.” Not once did we receive an apology. For a hotel charging around £500 per night, you expect a completely different level of service. Mistakes happen, but what separates a luxury hotel from an average one is how those mistakes are handled. Unfortunately, there was no ownership, no professionalism and no effort to make things right. The situation completely ruined our days by the pool. From that point onwards, we chose to spend our time elsewhere in Ibiza rather than use the hotel’s facilities. To make matters worse, despite still having two nights left on our booking, we were told we could no longer receive service from the hotel. We weren’t able to order room service, food or drinks by the pool, which is unbelievable when you’re paying luxury hotel prices. The pool staff, with only a few exceptions, appeared poorly trained. Some struggled to use the card machines, orders were regularly incorrect, and they couldn’t seem to manage a group of just four people without something going wrong. This hotel may advertise itself as five-star, but based on our experience, it felt much closer to a three-star property with one-star hospitality and customer service. Sadly, I wouldn’t recommend staying here.