Eldorado Hotel & Spa

I stayed at the Eldorado Hotel in Santa Fe, NM in August 2025 during a weekend getaway. The check-in was smooth with friendly staff. The room was spacious, clean, and had a beautiful view of the pool. The bed was very comfortable, and the Wi-Fi was fast. The rooftop pool was a highlight. Staff were attentive and helpful throughout my stay. Paul and the front desk lady who checked us in was super friendly and professional. Located just a short walk from downtown, it was easy to explore local shops and museums. Overall, I had a fantastic experience and would definitely stay here again.

David was my massage therapist and he was outstanding!! His deep tissue massage was just what my stressed-out body needed. I highly recommend his services.

The staff here I think tried their best but this was just not a good experience. I arrived on a Saturday and attempted to eat at Agave. I sat at the bar and left after 30 minutes - the bartender was solo and seemed to have most of the bar and tables. I was starving so I went to the Hilton across the street. The restaurant manager waved at me as I left starving. My first room I couldn’t figure out how to turn the lights on because the knobs had all been broken off. The mirror in the bathroom was literally hanging off the wall. But worst of all it was freezing. I wore multiple layers of clothes to bed and barely slept. The next day, I upgraded to a room with a fireplace because at least I thought the fire could keep me warm. That night I called to have a fire set. I was brought two logs and was told that the guy that brings the firewood hadn’t been there in two days and wasn’t answering his phone. The fire lasted 20 minutes. The next day I went to the pool which is very nice. It was busy and there was garbage and empty glasses all over the place. It was gross. There was one person working the pool. That night, I called to get a fire set and was told they’re out of wood because their firewood person hadn’t come yet in three days. Considering it was costing me an extra $40 a night. You think someone in management could’ve figured out that you can go and buy firewood all by yourself. The next day I went and bought my own firewood. I asked the front desk if they could have a bellman assist me bringing my stuff up. I gave them a specific time and they said they would be waiting. I get there there is no one outside. I went inside and they were utterly confused. Finally, they sent someone outside. I tipped him and asked him to bring the wood to my room. Five hours later, I asked where my wood was. I was told that person was security guard and they can’t bring anything to my room. OK Tonight is my last night. I admit it was windy earlier. But right now there is no wind, and I am being told that they cannot start a fire. I cannot wait to leave.

We spent our summer vacation in Sante Fe at the Eldorado Hotel & Spa. Our family loved exploring the town and hiking and then spending the rest of the afternoon at the pool! The staff were really friendly and the service was fast. Both my husband and I enjoyed a massage at the spa and Steve worked on both of us. He was amazing! Overall we really enjoyed our experience at the Eldorado and will stay there on our next trip!

Bruce was excellent! Everyone at this spa was helpful, accommodating, and very nice. I 10/10 recommend if you are ever in Santa Fe and looking for a superb spa experience.