Eldorado Hotel & Spa

The bed was uncomfortable it squeaked when I laid on it. I could hear the conversation next door. A HUGE shout out to Paul. The luggage guy! He was very polite and respectful, he gave the best service at the hotel. Thank you, Paul! The catering women also did a great job! Thank you.

Our entire experience was top notch! The location, in room and hotel comforts, pool and hot tubs were great. Hotel service was impeccable (Paul is awesome!), Front desk, parking attendants, bar staff - all were so nice and helpful! We love everything about the El Dorado! Can’t wait to return!

It is beautiful hotel with beautiful rooms and views. The pool area is lovely. Our bellman,Paul, was so nice and helpful. He went out of his way to help us to the room. He showed us around and took us to the pool. It’s a great place to stay in the heart of Santa Fe.

Such a fun time! Pool and hot tub were amazing! The hotel is in such a fantastic area within walking distance to so many shops, restaurants and downtown! Staff were friendly and helpful. Paul the bellman was super helpful and had great recommendations for restaurants!!!

We arrived about 4pm or so from Toas as we stayed there for a few nights at first which is our normal. We wanted to finish off the trip with a bang by staying in Santa Fe one night and then get up and go to our favorite spot for breakfast and then shopping which we always enjoy a few times a year. After my wife and I went out on the town for a great dinner and drinks we came back to the room later that night to prepare for bed. My wife showered first while I watched a little tv and relaxed. Next was my turn but without warning the shower began to fill up with water, which was cloudy and dirty. I immediately stopped the water and got out, not very happy at all. I asked my wife if she had the same problem and she said yes but that is why she rushed to get out. Because it was so late, I'm thinking ahead and decided to call the front desk to ask if there was another room available for me to use the shower in the morning. The young man at the counter said "No, you will need to talk with a manager in the morning" to which I said is there a manager on duty now, and the answer was no. I then asked if he could take care of the issue after I explained what was wrong and he replied "So what do you want me to do about it" at which this upset me. I then got redressed, put my cowboy hat one and proceeded downstairs. Once I got to the front desk, I found a young man about mid 20's or so hair up in a bun and a white necklace. I asked him again, pleas what can you do about the shower issue, as I do not want to deal with this again in the morning. The reply I got was "No" and behold a security guard came out of nowhere and stood to my side. I then started speaking with security guard asking how he'd feel if he just spent over $300 for a room for one night and the shower was clogged. He was a reasonable man and agreed something should be done, but obviously he did not have control over that. Kid at the front desk started to provoke me by saying I had been cussing at him to which I replied I hadn't but if I had I do apologize. Next thing I knew he was saying I thought I was special with my cowboy hat and boots. I then decided I'm not going to discuss this with a 20-year-old who clearly was not professional and had no manners whatsoever. I then asked if I could get a room in the morning to shower, to which they both agreed I'd have to speak to a manager in the morning, which a time was not give of when that would be if at all. I then went back up to my room, discussed this with my wife and we decided to leave town. I picked up the room phone and asked for assistance with bags and I needed my vehicle out of valet. A few minutes later the security guard shows up and we talked more which he was calm and totally agreed with me. He assisted with luggage and took us to our vehicle which we then left, headed to Raton, N.M. a 3-hour drive in the middle of the night. We finally arrived Raton at 4:30 and was able to get a very clean room with very respectable folks working the front counter. Final note: Manager did call me later that next day, apologized and said they were giving me a full refund, which an hour later I had the full refund, so clearly the manager cares just not that young man. None the less will never stay here again, the bar never opened the Restaurant was empty, the place seemed like a ghost town. Perhaps during tourist season but unfortunately not for us during Easter.