Eldorado Hotel & Spa

This review gives me no pleasure. We have stayed at the Eldorado many times over the years, and it does have much to offer—especially its location. Unfortunately, it is now a tired property with poor maintenance, weak management, and staff who often display a surly or lazy attitude. We own a shared condo within walking distance of the hotel, and occasionally we need to stay for a night or two. The issues we’ve experienced raise serious questions about the quality and the legitimacy of its claimed 4-star rating. I have photos and videos to support each point. Highlights of our concerns: 1. Rain in the room – During our stay in August 2024, a massive leak through the junior suite window frames caused water to pour in and puddle across the floors. The photos and videos show it was worse than it sounds. The weather stripping was detached and hanging down from the top of the window frame, something that apparently escaped the notice of both housekeeping and maintenance. This damage made it impossible to fully close or bolt the window. 2. Deteriorated balcony furniture (2024) – We paid for a suite with a view balcony, yet the furniture was unusable: filthy, webbed, and full of holes. Photos show just how bad it was. 3. Balcony furniture this year – Somewhat improved, but still noticeably deteriorated. Photos available. 4. Unfulfilled reimbursement promise – The daytime manager, Carlos, twice agreed to reimburse our 2024 room after acknowledging the water and furniture problems. He promised these issues would be fixed with an upcoming remodel. Despite multiple calls (and leaving messages), he never followed through, even after he promised yet again over the phone to reimburse the cost. 5. Severely worn room furniture – The leather desk chair in our room was in such poor shape it wasn’t even fit to donate. Clearly decades old. Photo available. 6. General wear and tear – Worn windows, outdated furniture, and other visible issues do not align with a 4-star standard. 7. Poorly trained and rude front desk staff – Lacking interpersonal skills and basic courtesy. I have two or three examples and a name or two to offer. 8. Public humiliation of a guest – I witnessed a front desk clerk loudly telling a woman that her credit card had been declined, in full earshot of the check-in line and lobby. The card eventually went through after she tapped her phone, but the damage was done. 9. Slow and unresponsive pool service – The pool area is attractive, but service is far below expectations. Positives: The location, views, architectural elements, and pool deck remain strong selling points. Overall: These examples, all from only three nights’ stay in a year, show a troubling decline in quality control, staff professionalism, and maintenance. The brand and reputation are being harmed. I will likely return only because it’s the closest hotel to my shared home in Santa Fe, but the property is in urgent need of investment in both management and upkeep. I am giving a one-star rating to draw attention to these serious lapses. I would be open to raising the rating if I see genuine improvement on a future stay. Additional note: On summer nights, traffic noise from the balcony is horrendous—loud cars with revving engines, fake drag-racing, booming music from trucks and motorcycles, and reckless high-speed driving right past the hotel. This is in what is normally a peaceful plaza and village area. It is a shame that wonderful Santa Fe can be disrupted in this way, right at the hotel’s doorstep. We fortunately are a few blocks away and do not experience this noise from our shared condo.

Amy at Nidah Spa gave an amazing customized massage service that totally rejuvenated me after a long flight! She asked about my priorities and checked in with me throughout to make sure I was comfortable and happy, but also wasn't afraid to address some deep knots and tension when I needed it. Adjusting to life as a new mom is hard...this was just what I needed and I truly can't thank her enough.

The Eldorado impresses in the lobby but our room was average at best. There was a small outdoor space, which overlooked a parking lot and dumpsters on the ground floor. On the plus side, it was entertaining watching stray cats pick off rats near the dumpsters after dusk. The beds were comfortable and the room was clean. However, there was just one chair to sit on, only one light worked in the room, and the television quit working after a rain storm. Overall, our stay at the Eldorado was disappointing and a poor value. We left a day early.

Nice place the bartender Rachide was the best. I loved the old fashioned. I ordered the sea bass w risotto and asparagus.

Comfortable room with everything I could need. Friendly, helpful staff. The spa services were fabulous. Renee is an amazing therapist and person, and Cassie was kind and knowledgeable. Had a wonderful pampering experience.