Hilton Santa Fe Buffalo Thunder

I really enjoyed this hotel. It has a lovely spa, some beautiful art work, and it’s in a beautiful area. I found the staff to be friendly and accommodating.

Got to be 21 to play at the Buffalo Thunder Casino and the resorts room rates make this an attractive place. Lots of slots and table games. Now we are not gamblers by any stretch of the term. And that was obvious for us trying to understand the slot machines. We each decided to spend $20 each. Yes, we are big "whale" gamblers. It was slow at the casino when we asked one of the security fellows about the "how" to play the slots. He showed us some of the slots and then he invited another person (floor manager?) to assist. He was very helpful and as it was a slow afternoon, he spend a lot of time with us. So----how did we do? One of us ended us $18 in winnings. Another ended up with a dollar left from her twenty. And the third person? Lost the entire $20.

I am a traveler who has had the opportunity to visit many places around the world. I am also someone who prefers to avoid conflicts while traveling, especially when I am with my family and friends. In fact, this is the first time in my life that I have ever written a review, and unfortunately, it is not a positive one. The facilities at this property and the city of Santa Fe in general are very nice. However, the service at this hotel is very poor. The attitude of the staff is extremely disappointing. The restaurants appear to be understaffed, which results in slow and low-quality service. But the worst part is the attitude of the staff, as many of them seem unwilling to help or provide good service to guests.

Check in was very quick and easy. The double queen room was very nice. It was quiet and dark, providing a good sleep. The 12:00 check out time was appreciated.

A huge resort with lengthy halls, many activities, and restaurants that was still cozy and quiet in our rooms. Easy parking, kind staff, indoor pool busy but outdoor was closed for the season.