Hilton Santa Fe Buffalo Thunder

Had to be moved to three different rooms before we had one that had a working safe, a WiFi connection, and a balcony door that would lock. Last room had these things, but the bed sheets had holes in them and the desk chair looked like it had been to hell and back….just a shabby appearance and definitely not the Hilton experience we had come to expect.

We booked two rooms for family. We booked at this hotel because they advertise being 100 percent smoke free. The first two rooms they gave us smelled like ash trays. The smoke smell was so strong that it triggered an asthma attack. The front desk person, Matt, or Max, switched us to three different rooms before finding one that did not smell like heavy smoke. The pool is not clean, the staff at the front desk are not friendly at all, (except for Matt or Max) I was appalled at the lack of customer service, the lack of cleanliness and the rude front desk employees.

Will not return. Wifi is non existent and they know it. Business travelers beware. Check the reviews, this is a known issue. We have now tried this establishment 4-5 times, and no improvement. Never again.

I and my brother went to play the slots and I've never seen such depressed and sad looking players. I saw a player betting $4.00 and popping two bonuses at the same time won $107.00. Another bet $7.50 and won $50.00. Small betters would pop their bonuses and win exactly what they lost, no more! From one of the best casinos to one of the worst, course we went on a Wednesday. There is definitely something fishy going on at these non US regulated casinos. You decide.....at your own risk.

This was our 3rd visit in 4 years. Our first two were incredible. This one was a real disappointment. We had plans fall through and needed a quick getaway for our family of 4. The first thing we noticed is how worn the room was becoming. Housekeeping seemed to be keeping up but just barely. Budget/chain options have far nicer rooms. The next thing we noticed was how many things were closed or operating at what seemed like a minimum. Menus barely had options. Only 1-2 servers working each restaurant we tried could not keep up (over 2 hours for breakfast was beyond frustrating). The final straw for us was the pool mysteriously broke down overnight. We were given an apathetic answer and told there was no expected timeline. We checked out early and went to a different resort. Sadly, we will not consider coming back. There are better, cleaner, more reliable options in the area. Very sad to see the state of place with such potential.