Grand Hotel Miramare

This hotel does not disappoint on any level! Our 5 day stay was magical. We felt very spoilt, without feeling overly pampered. We struggled to leave and cannot wait to return. Every member of staff was extremely efficient, friendly and helpful. Dinner in the main restaurant was excellent, so was the breakfast. It is of a very high standard and obviously the staff work incredibly hard to achieve perfection which isn’t overlooked by us. Everywhere is clean and tidy, the pool is one of the best we have ever swam in surrounded by the beautiful views. The garden is very well kept and it was a joy to see the vegetable garden, also looking immaculate. Our room overlooked the garden and the views from our balcony were lovely. The room was very comfortable, the bed & pillows were perfect, we had a great night’s sleep. The bathroom was also of a high standard and super clean! I did ask for an ironing board which apparently due to safety isn’t issued. We prefer to iron our own clothes when travelling , not send them off for someone else to do. We left the hotel with heavy hearts, it was an unforgettable stay. We will return and have already been singing this outstanding hotel’s praises.

Magnificent is an understatement. From the moment you are welcomed to the moment you begrudgingly depart you are immersed in an experience that reinstates what true 5 star service is. Only family love, tradition and dedication can create this type of ambience and it’s visible throughout this hotel. Check in is warm and welcoming and a bite of lunch on the terrace sets the scene for what was to become one of our more memorable vacations. Our room was beyond immaculate and passed even my OCD paranoia with fine thread bed linens sparkling white on a huge heavenly comfortable bed. Add to that a view over the luxuriant gardens from our balcony and it was perfection. The bathroom lives up to similar standards with bath sheets to smother yourself in and robes that are soft, supple and actually fit. The pool is saltwater at a temperature that is both inviting and refreshing with the entire area clad in wood. It is civilized and restful with attendants to ensure your every need is covered. The sun beds are sturdy wooden affairs with well cushioned mattresses and pillows to boot. Breakfast on the large terrace is classically perfect albeit just little chaotic at peak times. The selection of fruits, cereals, breads, cakes and hot offerings is enough to satisfy most but you can always ask the staff for something special and it’s never a problem. The staff deserves special praise. Having been fortunate enough to have spent time in a variety of so called 5 star hotels it’s so refreshing to discover one worthy of such an accolade and in this case it’s due to a perfect combination of courtesy, charm and genuine warmth. I understand that this hotel is family owned and it shows at every level. Thank you and we hope to see you again.

Perfect location with an incredible atmosphere. This hotel offers the best service of any hotel I’ve ever been to. It’s perfect.

Great experience. Hotel was outstanding

The front line staff were excellent. Well trained, kind, and actually seemed to care about their guests. The staff service was excellent. The hotel was well presented as a want to be 5 star. In my opinion, not quite there. My problem remains with the Hotel Manager and ownership. Last year in August 2025, I had reserved and had every intention of staying at Grand Hotel Mirramare but unfortunately my 89 year old father’s health took a turn for the worse. I needed to cancel within the window for 100% no refund. When I reached out to the Hotel Manager, Salvatore Longo, to ask for a refund or even a future credit to the hotel, he held to his 100% no refund policy. Needless to say, I did not get and human concern or sympathy from him. My father passed away several weeks later. I decided for 2026 to spend 6 days in the end of May at the Grand Hotel Mirramare in a Luxury Suite (14k). Upon checking in, the Reception Staff did an excellent job from luggage to reception check in. Then the Hotel Manager, Salvatore Longo approached my wife and I. I could tell he knew who we were from his conversation. Never once did he discuss or ask about my father to see how he was doing. I thought about approaching him later during my stay to tell him my father passed away but his cold personality was apparent in his presence and what was the point. My stay at the Grand Hotel Mirramare was excellent. Entire staff was wonderful. So I have nothing negative to post in this regard. If you read the last 12 months of Trip Advisor reviews, there is a common thread. When the Hotel Manager, Salvatore Longo responds, there is no warmth or concern when it comes to humanity and it’s all about money; never refunds if within the 100% no refund window regardless of the guest reasons . The Family owners need to understand extenuating circumstances occur and I would think a death of a parent should be one. I suspect Salvatore Longo will respond to this post and if he stays true to form, the death of my father will be my fault and not deserving of any refund. In closing, I ask the family ownership to consider life events when enforcing policy decisions. I will return to Santa Margharita Grand Hotel Mirramare as the staff and hotel is worth coming back for.