Hotel Casa del Mar

Our stay at Casa del Mar exceeded all our expectations. We embarked on a wonderful road trip through California, including Lake Tahoe, and had the opportunity to stay at some of the most luxurious hotels along the way. With complete sincerity, we can say that this hotel was one of the most beautiful. The location is simply unparalleled, and what truly sets the hotel apart is the incredible attention to detail. Our room was magnificent, with breathtaking ocean views, a spacious and exceptionally comfortable bathroom, and every amenity one could possibly expect from a truly luxurious hotel. The entire team was incredibly kind and attentive. A special thank you goes to Hansel, who welcomed us impeccably and made us feel truly cared for from the very beginning. We would also like to mention the restaurant team, whose service was exceptionally professional and added to the overall experience. The only small detail we missed was the evening turndown service, which we would have expected from a hotel of this category. Other than that, our stay was truly fantastic. It was an extraordinary experience, and a place we will remember fondly and would wholeheartedly recommend.

Beautiful hotel right on the beach - yards from Shutters (sister property - much more of beach club vibe). Huge entrance / atrium extending into bar area and dining room - huge windows looking out over the beach. Slightly old fashioned in a charming way. Rooms were absolutely spectacular - beach front chic. The most comfortable bed. Amazing bathrooms too. Only downside being the door / walls to the corridor are very thin. Can hear anyone passing your room. Few service niggles - our second room was a couple of hours late being ready; forgot to make up one of the rooms; breakfast was cold one morning (as was the coffee). But, feedback was gratefully acknowledged. Expenisve ... but (just about) worth it.

The service was exceptional. However, the property is old and tired. The rooms were musty smelling and humid. Our AC was weak and we were told that, because the building is older, that the AC units do get a bit overwhelmed so we had to use a fan for the whole stay. The carpets and mattresses and pillows were old. The pool view and pool deck was a highlight for us, but the service and upkeep of the pool were neglected, towels and garbage sitting there for hours. It was definitely not what it appears to be online. Would not recommend for a stay. The rooms need a reno desperately.

This was by far the worst experience I have ever had at a hotel. My wife and I were attending a concert at the Intuit Dome in Inglewood so we booked the hotel through American Express Fine Hotels, that provides many amenities including early check in when available. When I booked the hotel in early June I sent a message to the hotel that we were planning to be arriving around 2pm and were having an early dinner to attend the concert. Hotel responded that they would accommodate, if possible but check in was 4pm. Upon arrival on July 17th, a room was not ready, but that was ok. We decided to grab a quick light lunch at the hotel restaurant. Around 3:20 we returned to the front desk to see if our room was ready because we needed to freshen up and drive to meet with family and friends about 45 min away. We were advised again the room wasn’t ready, I asked if they had a hospitality room so we could freshen up in. I was told no, but I could use the public restroom around the corner. My comment to the front desk was ‘you expect us to freshen up and change in your public restroom like a vagrant!’. Immediately I asked to speak to the manager, because at $1,300 a night, I expected much more from the customer service. The gal at the front desk whisper to the manager, who never acknowledged me and then walked away. Zero customer service. I then sat down near the front desk in the lobby fuming contemplating on what we could possibly do. After my wife got involved at about 3:40pm a room was finally available. 20 minutes before standard check in! The manager did call the room, but at 3:50PM we were now late to getting to our early dinner and didn’t have time to discuss, but only express our dismay. This is not the end, when we returned from the concert after 11pm, we went to crawl into bed only to find out there was no top sheet, just the comforter throw on the bed. Immediately I called the Front Desk and they did bring sheets to the room but now close to midnight we had to make our own bed! Remember this is $1,300 a night and we are more making our own bed at midnight due to the carelessness of the housekeeping. While waiting for the sheets, I went to grab the complimentary water aluminum container near the bedside, when I went to open it, I noticed the cap wasn’t sealed and so I took it completely off and poured the contents down the sink. The content was not water, but something light pink in color that was not water. This place is utterly disgusting, do not stay here ever! I have notified American Express to have this place removed from their Fine Hotels! If you do decide to stay here be forewarned that cleanliness of your bedding and water are in jeopardy and a the managers level they just don’t care! I would give this place a zero if I could!!

Lovely hotel. Charming lobby. Stunning ocean view from terrace restaurant. Excellent food and service.