Regent Santa Monica Beach

I recently stayed at Regent Santa Monica with a good friend and our daughters. We were in LA for a girls' trip, and the location, service, and accommodations were perfect. From the welcoming arrival to needing extra pillows, every service touch point was exceptional. The views are LA's finest. We loved seeing the Santa Monica Pier from our room, and had an early breakfast at Orla that was not only delicious but also had a serene ocean view. The pool service was great, and it was nice that the pool was shallower, perfect for cooling off while still relaxing. I would stay here anytime for an LA visit and experience, and more time to enjoy the amenities. The spa is on my list for next visit.

We booked a two bed suite with patio and firepit - and so glad we did as the room was gorgeous and huge with two terraces. And although it’s just above street level we had a great view of the beach and the pier which we loved. The service was impeccable (when they serviced our room they tidied our charging cables with little leather cable ties and put bookmarks in our books). The pool area was nice with loads of beds, although the pool itself is small! Would definitely recommend this hotel.

Terribly incompetent and dishonest staff. for a 5 night stay, they placed a total of USD3000.00 pre-authorisation hold on our cards AND a USD1500.00 deposit for incidentals. Not only that, they denied ever placing so much hold on our cards despite being presented with evidence from our card statements. They then claimed that they had refunded 1 of the hold to my card already while my guest was still staying there, later changing the story to say that my guest had received the refund of USD500 in cash and she signed a receipt. When pressed for a copy of the receipt, they didn't have one and said there was video surveillance of her receiving cash. The only cash refund my guest received was for the USD1500 she placed as cash deposit, not the additional charges on our cards. When asked foro a copy of the video surveillance, they then changed their story to say she admitted in person that she received the refund. Their excessive and indiscriminate placing of pre-authorisation holds over 5 days raised suspicion with my bank and they froze my card/account, resulting in me not being able to pay for my guest's last 2-nights' stay at the hotel. Despite this being the hotel's fault, they refused to accomodate my request to delay payment by a few hours and proceeded to cancel the reservationi and kicked my guest out. I've stayed in many of the top hotels around the world, USD500 incidental hold per night is unheard of. I'd give 0 stars if i could

Stunning hotel with lovely spacious rooms and terrific service. Remodelled extensively recently and they have done a terrific job. Orla’s Restaurant on property is excellent. For a family visit thoroughly recommended.

Had the BEST spa day at the Regent Hotel Santa Monica! The Guerlain Spa is beautiful and so relaxing, Ciencia gave me an incredible massage that had me floating and feeling like a new person. Afterward, I grabbed a drink from Andrew at the pool bar (best drinks in town), lounged by the pool where Orlando took great care of me and shared a few laughs! I felt super welcomed and cared for thanks to Eddie, the manager. Antonio from security was kind and welcoming (he saved the day by charging my phone too)! Aurora at valet was sweet and kind. Such a great way to start the BEST spa experience I’ve ever had. The entire staff made the day feel luxurious and easy. Highly recommend for a little self-care escape! 10/10 experience!