Regent Santa Monica Beach

Terribly incompetent and dishonest staff. for a 5 night stay, they placed a total of USD3000.00 pre-authorisation hold on our cards AND a USD1500.00 deposit for incidentals. Not only that, they denied ever placing so much hold on our cards despite being presented with evidence from our card statements. They then claimed that they had refunded 1 of the hold to my card already while my guest was still staying there, later changing the story to say that my guest had received the refund of USD500 in cash and she signed a receipt. When pressed for a copy of the receipt, they didn't have one and said there was video surveillance of her receiving cash. The only cash refund my guest received was for the USD1500 she placed as cash deposit, not the additional charges on our cards. When asked foro a copy of the video surveillance, they then changed their story to say she admitted in person that she received the refund. Their excessive and indiscriminate placing of pre-authorisation holds over 5 days raised suspicion with my bank and they froze my card/account, resulting in me not being able to pay for my guest's last 2-nights' stay at the hotel. Despite this being the hotel's fault, they refused to accomodate my request to delay payment by a few hours and proceeded to cancel the reservationi and kicked my guest out. I've stayed in many of the top hotels around the world, USD500 incidental hold per night is unheard of. I'd give 0 stars if i could

Stunning hotel with lovely spacious rooms and terrific service. Remodelled extensively recently and they have done a terrific job. Orla’s Restaurant on property is excellent. For a family visit thoroughly recommended.

Had the BEST spa day at the Regent Hotel Santa Monica! The Guerlain Spa is beautiful and so relaxing, Ciencia gave me an incredible massage that had me floating and feeling like a new person. Afterward, I grabbed a drink from Andrew at the pool bar (best drinks in town), lounged by the pool where Orlando took great care of me and shared a few laughs! I felt super welcomed and cared for thanks to Eddie, the manager. Antonio from security was kind and welcoming (he saved the day by charging my phone too)! Aurora at valet was sweet and kind. Such a great way to start the BEST spa experience I’ve ever had. The entire staff made the day feel luxurious and easy. Highly recommend for a little self-care escape! 10/10 experience!

The Regent Santa Monica is a luxury five star hotel in an excellent location. My wife and I have stayed at luxury hotels around the world. Among them the Four Seasons Tokyo, Waldorf Astoria Rome and most recently the Conrad Hilton Istanbul. The Regent is just ss good - certainly none better. The accommodations, staff, amenities, and services are all one could ask.

Stayed here for 3 nights with my mom while visiting my daughter who is in school in LA. I haven't been to LA much until she moved here, and so far have stayed at the Fairmont Century Plaza, the Hotel Bel Air and the Beverly Hills Hotel. I agree with a previous reviewer that the overall vibe of this hotel is elevated and luxurious, but relaxed and totally unstuffy. It is one of the best places we have stayed in some time and I am anxious to return and bring my husband. The rooms are modern and super comfortable, and the best part is that they are all suite style so TONS of space. We stayed in a double queen which faced the street, and while there was a bit of occasional noise from passing cars, it didn't really bother us (and we are both very light sleepers). Bathroom was huge. Two huge tvs with the ability to stream, cast, etc which is always appreciated. Nice selection of complimentary snacks and beverages in the mini bar, and housekeeping kept our water bottles filled each time they came to visit. There is a water station in the hallway where you can refill the metal bottles provided in your room as well, which is nice. We had an afternoon snack at the bar which was delicious, and we ate breakfast two days in their restaurant Orla. Food was fantastic. Every person who took care of us at the restaurant as well as our several visits to the bar was amazing. Welcoming and fun, but still professional. We spent half a day by the pool with my daughter and her girlfriend and had such a relaxing time. The set up with plenty of umbrellas if you want shade was great, and no fighting for chairs. The pool staff was very attentive and like everyone else we encountered, really friendly and went the extra mile. We were talking about how one of us had never had a Bloody Mary and our waiter brought us a little shot glass sample so she could try it. We had not planned to visit the spa, but when we arrived and saw there is a Guerlain spa, we quickly called and were lucky to find availability for that Sunday afternoon. It was truly one of the best spas I have ever visited. Both in terms of the facilities, amenities, and the services. I'd come back to this hotel for the spa alone! We were talking about how even the duvet on the massage table- the weight and luxuriousness of it- was above and beyond. I commented on it when checking out of the spa and wondered what brand it was, and within a half hour received a text letting me know the answer. In sum, this was a great experience and I can't think of a single thing that could improve. I do not exaggerate when I say EVERY SINGLE EMPLOYEE we interacted with was incredibly warm, friendly and professional. From the guys working the valet and bell desk, to check in, to housekeeping, to the food and beverage outlets, and the spa. I haven't bothered to write a review on here in years, so suffice it to say that the fact that this stay prompted me to do so says something! I almost hesitated because I want to gate keep it, but they deserve the praise.