Regent Santa Monica Beach

I wanted to write another review after my fourth stay at Regent because every time I come back, the experience gets even better and I recently had my best stay! I already wrote previously about how the property is absolutely gorgeous and one of the most luxurious hotels in LA and by far the best in Santa Monica. But what continues to make this place so exceptional is the people. This stay was especially memorable because of Waldo, the new Director of guest experience, who is honestly one of the most amazing people I have ever met. I have stayed at many luxury hotels around the world and sometimes you meet someone who is truly special and extraordinary. Waldo is one of those people! He is not only exceptional at his job, but he is also an exceptional human being. When I arrived, he gave me the warmest welcome by giving me the most wonderful surprise. He is so kind, warm, generous, and went above and beyond in so many ways and created so many thoughtful moments that really touched me. Waldo embodies the very best of luxury hospitality and excellence! The Regent has always had an incredible team and I really appreciate how everyone remembered me and welcomed me back. I really appreciate Houssem the manager who is so kind and generous, and Catherine Kim who is also new and so lovely and a wonderful addition to the team, as well as so many others who have made me feel at home. I also want to thank the guys at Sweet July for their great service and food. They are so friendly and helpful and the new menu is fantastic, especially the new pita foldies are a must try! I left this stay feeling incredibly happy and grateful. Thank you, Waldo, for your kindness, generosity, and for making this visit one I will always remember. You are truly a gem and Regent is very lucky to have you!

Spectacular! Everything about this hotel is well done. And the best indicator is the highly qualified team that greets people at the front door. Fernando, Aurora, and Ramon have warmly greeted me for the past five visits to The Regent. They are stunningly professional and personable. I look forward to seeing them on my return visits. Reception is the first thing I look for to indicate quality of a hotel. The Regent exceeds expectations!

I enjoyed my stay at the Regent. From check in to check out the service was fantastic. The size of the rooms were very large (particularly considering the beach location). The bathroom itself was as large as some rooms I have stayed at in the area. Well appointed room and thoughtful design through out the entire hotel. I was sad I had to leave

I came here for breakfast and it was absolutely horrible. My friends and I were treated very poorly and I see why we were the only people in there The food was really bad. The service was horrible not to mention the vibe was anything but friendly. It was actually a little off and just rude as if no one really cared and everyone’s kind of staring around at each other. Just very unprofessional. And. Even though we ordered a bunch of things on the menu, everything was bad totally disappointing. I certainly will not be coming back.

I came in here several times with my friend and was literally harassed. The creepy waiter actually was staring at me and making creepy faces at me. My friend said he would tell management about it. We went to Linda the food and beverage Director and she said she’ll make sure it doesn’t happen again and she’s so sorry only for Randy the rooms manager to not only not care about it but he actually said hey here at this hotel, we acknowledge all guests and the waiters are supposed to talk to every guest. It was the weirdest response this hotel promotes itself as an LGBTQ Hotel, but I honestly don’t even feel safe walking in there as a woman. Either they’ve never seen a pretty girl before or they’re literally demons. I’m still deciding, but I would never go near this place again for the rest of my life.