Santa Monica Proper Hotel

Eric at the valet was super nice. Checkin was very smooth. At the price I paid for the room, I was hoping for more. The amenity provided in room is limited. And there’s only one pair of slipper. Room is small. We brought up some issues to the front desk such as not working outlet and safebox… the office manager had sent us an email to apologize which I appreciate their attention to this matter. The view from the room was ugly as it’s the view of parking lot and rooftop even with a balcony. The location is very close to all restaurants and shops. The gym is very nice with equipments I never seen before, but it’s a cramped space that fit in too many equipments. Just minor inconveniences but tolerable. We stayed for only a day and didn’t have time to rent the bike, otherwise i think it would be a lot of fun.

Santa Monica Proper delivered an exceptional experience from start to finish. The design is truly one-of-a-kind, stylish, thoughtful, and unlike anything else in the area. The team was highly engaged and welcoming throughout our stay, making everything feel seamless. Food & Beverage offerings were world-class, and the wellness program provided the perfect opportunity to disconnect, reset, and fully enjoy our four days in LA. A standout stay, highly recommend.

Following our stay at the Santa Monica hotel, we identified multiple unauthorised and unexplained charges taken from our account. We fully understood and accepted the security deposit hold of $200 per night. At checkout, we were advised by reception that the account would be adjusted accordingly for the $295 in food and drink we had, that the remaining balance of approximately $305 based on 3 night stay, from the hold would be released within a few days. This did not happen. Instead, we have experienced a series of inconsistent and unexplained transactions, an increase to nearly $1,385 from $600 without authorisation, and a further charge of $1,090 just two days later, they then gave us a refund of $1,090, but we are still missing $1090. This lack of clarity and consistency is unacceptable. Despite repeated attempts to resolve this directly with the hotel via email and telephone, we have received no meaningful resolution. We have therefore been left with no choice but to formally dispute the charges through our bank. We hold full supporting documentation, including invoices, bank statements, and full written correspondence, which clearly evidences the discrepancies. While the hotel itself is modern, it has a great gym, and the food is of a fantastic standard, these positives are completely undermined by the handling of billing and lack of accountability in resolving the issue. There were also additional service concerns. On one evening, we were informed there was no seating available in the bar for us, as tables appeared to be allocated to non-residents, so we had to demand seating. In addition, at the rooftop bar we were told seating was only permitted if food was ordered, which seems odd as I’m sure there is a higher mark up with alcohol. Overall, the experience demonstrated a serious lack of transparency in billing and poor guest service resolution. I would not recommend this hotel until these issues are addressed

After checking out of the Santa Monica hotel, I was shocked to find two large unauthorised charges on my account. I expected the security deposit hold to be released once I received the final invoice ($295), but instead additional payments were taken. Despite multiple emails and phone calls to the hotel, I’ve made no progress resolving the issue and have now had to dispute the charges through my bank. The billing process at this hotel urgently needs reviewing. Taking unauthorised payments from guests is completely unacceptable and has caused a huge amount of stress and inconvenience. It wouldn’t surprise me if the hotel comments saying it’s sorted but i obviously have all the payments and invoices (which they were hesitant to give me!) to show this is incorrect.

We've stayed at the Santa Monica Proper 6 or 7 times over the last couple years and it is our favorite place to stay on the Westside. Most recently we brought our 2 dogs before heading to a dog show. Since we know the hotel it was easy to have the dogs with us. Couple reasons we love the Proper are Nespresso machines in room, amazing valet staff, incredible breakfast in Palma (w/o our dogs!), great drinks and dinner at Calabra, and walking to the fabulous Santa Monica Farmer's Market. The location is off the main beat which is quiet and easy access to parks and beach walks. The GM Armando is always responsive and every team member is attentive and kind!