Santa Monica Proper Hotel

I have very mixed feelings about my recent stay. On the surface, this is a beautiful hotel. The design is stunning, the location is fantastic, and I found both the gym and the general facilities to be exceptionally clean and well-maintained. Unfortunately, the physical beauty of the hotel was completely overshadowed by a terrifying security failure and an insulting follow-up from management. The Incident At 1:00 AM, while my companion and I were awake and watching TV, another guest was able to access and enter our room. We were shocked and immediately contacted the front desk. The security team and the overnight manager arrived, investigated the situation, and determined that the breach did indeed happen. They issued us new room keys on the spot. The Management Failure The following morning, I spoke with the manager on duty. I was told the incident would be "fully investigated" and that I would receive a follow-up. After waiting a week, the response I received was that their records showed "no entry" into our room at that time. By denying an event that their own overnight staff had already confirmed and addressed, the hotel essentially called us liars. I have no reason to fabricate a story about a stranger walking into my room in the middle of the night. Verdict A hotel’s primary job is to provide a safe, secure environment. While the building is lovely, the lack of integrity in how management handled this security breach ruined my experience. I cannot recommend a hotel that prioritizes "record-keeping" over the lived experience and safety of its guests.

Fantastic location and hospitality at Santa Monica Proper. If you haven't stayed at a Proper hotel previously, it is a truly unique hotel experience. Their integration of health and wellness is embedded throughout the hotel from the physical space to the experiences to the food and beverage. To top it off the staff goes the extra mile the way you would expect for a bespoke travel experience. Really fun place to stay - congrats to Armando and team on a job well done.

Great food, rooms and ambience, stayed for five days during a business trip and only have good things to say.

My stay was exquisite. Every last detail was addressed The ambience was casual and relaxed. Upscale and luxurious.

From registration to check out, everything was great We were greeted by a very friendly and welcoming front desk associate and given water After telling us that our room was not ready, and us relating that we had been up since 3am, we were upgraded and given a ready room Our room was very nice and very clean We loved our outdoor space. Too bad the weather didn’t cooperate, we would’ve liked to have been able to use it more. We went to the restaurant for breakfast every morning and we loved the menu and the food was wonderful. The wait stuff was very attentive The rooftop restaurant was beautiful and we had drinks and appetizers on a sunny afternoon. The food was very well presented and delicious as well as the drinks All in all, you had a great stay at the Santa Monica Proper We will definitely be back.