Shutters on the Beach

Fabulous hotel - I read some of the less positive reviews but can safely say this place knows how to look after guests. Wonderful 5 days, great staff, perfect location on the beach and 2 fab restaurants.

Top flight experience, you get what you pay for. Best location in Santa Monica with direct beach access. Staff outstanding and considerate, especially all of the housekeeping folks. Only one ding: the hot tub in the pool area should be kid-free. Kids don’t need to be in a hot tub.

Just completed a Road Trip for my 60th . Travelling down the Pacific Highway over 3 weeks from SanFrancisco to San Diego then Across to Vegas Via Palm Springs. We stayed in 8 Hotels all bar 1 very Good but Shutters stood out from the crowd !! The staff were all fantastic, service great , housekeeping superb. We could compare all as we went and Shutters shone high and above the rest . Little touches and quality above the rest . Thank you for a great stay Will definitely return.

Pet Owners- BEWARE | Incredibly Rude and Aggressive Staff I checked in on Friday, May 30th for a 1 night stay on a charity auction certificate that was won last year. My husband and our service pet grabbed a spot on the chairs outside Coast Restaurant to enjoy the weather.. After joining them, I realized the beach staff (hotel staff) was staring and pointing at us. One gentleman radio'd another and all the sudden there were 2 managers in blue suits, the beach attendant and a security guard staring at us for over 10 minutes (less than 20 feet away). I jumped on a work call and suddenly realized that the security guard had approached us in a very aggressive manner and said no pets on the chairs in a overly demanding voice....we said ok (even though the pet was on a lap, not the furniture). One second later before we could even get the dog down, he leaned in again more aggressively and was less than 5 inches from our face and stayed there for approximately. 30 seconds until the dog was down. His only intent was to intimidate and humiliate. The woman (a complete stranger) sitting next to us said how inappropriate and hostile he was especially when the hotel is surrounded by homeless and drug addicts begging for money/cigarettes from anyone and everyone. She even mentioned she was heading to the front desk to discuss the way he treated us. We spoke to a manager passing by ( from Coast Restaurant) and he went back and spoke to all of them about the issue....once he left them, they continued to point, laugh, stare and harass us. This presented a very uncomfortable / unsafe environment for us and we immediately went to the front desk and checked out....We never saw the room. We were at the hotel less than 35 minutes. Personally, I believe we were profiled for being a gay couple and he felt he could use his "mall cop" status to intimidate and embarrass us. The hotels only reaction was to try to comp the 2 drinks we had....That was just as insulting as the horrid behavior of their staff. I don't need anything for free..never have and never will and I insisted on paying and tipping the very nice bartender 40%.. What I want is the staff at a "luxury hotel" to treat EVERY customers with a little dignity and respect. Beware of this hotel. Go down the street to the exceptional Regent Hotel or to the charming Georgian. This place is not worth your time or money.

The hotel was delightful, the room was comfortable and lovely. The staff are welcoming and helpful. Hotel is both charming and serene. Great place for a relaxing getaway. The location is perfect to take long walks towards the ocean, great restaurants and shops nearby..