Viceroy Santa Monica

We had an amazing visit in Santa Monica and the hotel was perfect. BJ was the best at helping us get around and make sure we had everything. All the staff was great!

Owed the (somewhat) newly renovated Viceroy a review for a while now. This is hands down one of my favorite hotel stays in the US. Everything is on pointe here and I love it so. Here you’ll find the best hotel bathroom in the game that literally feels like Tiffany’s. I’m a sucker for good tile and stone with California modern appeal and this place is a hallmark for it. 10/10 no notes. I love you Viceroy. Looking to possibly relocate to Santa Monica and this is definitely one of my current homes away from home there. John and his staff get hospitality right. Love is the message! 🌴💜🌊

Honestly we have stayed at better motels. Motels… with an ‘M’ The walls between rooms are thin. We could not only hear kids and babies crying but we could hear full telephone conversations and understand every word. The staff was neither friendly or unfriendly. Just kind of there. Room service wasn’t really room service. There was a charge to bring the food to the room. More like door dash. We had a pizza with some sort of mystery meat. My wife became sick from it. A drink as simple as a cosmopolitan was not only extremely expensive but also not what one would expect. And even at that, each one tasted different from the last. As terrible as our experience was, I probably would have just let it go if it wasn’t for our encounter with the manager (Sasha) on our last morning there. My wife and I ordered breakfast. She asked for tomato juice. They said they had none but they had Bloody Mary mix. (All of this was in broken English). We said that would be fine, thank you. We each received a small glass overstuffed with ice and a very small amount of watered down Bloody Mary mix… Ok we’ll live with it. The bill comes and this bit of mix is listed as a “Mocktail” on the receipt. $16.80 each. I went up to Sasha, the manager and asked her about this and she gave me a look and said “well what is it you want me to do about it?” That’s our experience. Not one we’d like to remember… and before Viceroy decides to respond here, just remember you (Sasha) had a chance to respond right to my face. And you gave me a look and sent me on my way.

Very comfortable stay. Faraj manager was very accommodating of an issue during check in’s. BJ at the front of hotels was very nice also and even help my partner on a bike :)

Had an excellent experience at the Viceroy. The staff were lovely, in particular Luis who was very helpful and friendly.