Viceroy Santa Monica

Lovely hotel, well located near the Santa Monica pier, Santa Monica Beach, Third Street Promenade, and Palisades Park. But the additional charges were exorbitant and a rip off. For instance, they charges $40 per day for facilities like wifi, the pool etc, which any traveller would assume would be included in the price. They also charged $60 for valet parking. Restaurant food was good quality.

Great walkable location to the beach and attractions. Hotel was clean, staff was friendly (especially Alex) and the outdoor space with the pool, fire pits and the bar was a great spot for a nightcap.

I’ve stayed here for 18 days now- and the staff here is bar none!!! Chef Mike consistently prepared meals with perfection and live thrown in. He made the extra mile to come talk to me and other guests to be sure they were satisfied with the meal, service and having a good time. The Valet the valet team was incredibly polite and exceptional! I would like to call out to Surafel, masiah, Vicente who stood out and worked very hard to offer any support in making my stay exceptional. The hard working staff at Sugar Palm stood out as well - they worked so hard and went out of their way to make us feel at home at the Viceroy Santa Monica- Zana and Mert were exceptional!!!! The team works well together and work hard. Thank you for a great experience- we will be back and tell all our friends. Great stay-caytion 🙏

Biggest issue: We were unable to use the pool on Saturday. The DJ was SO LOUD that we couldn't even read, let alone talk. Seriously, this is a tiny pool and the music was loud enough to be at a huge pool in Vegas. I asked the front desk person to please have him turn it down. She sheepishly said she was "afraid" to do so and would ask her manager. We got nowhere. She came back and said the music was ending "soon at 4:00". It was only 2:30, so I don't call that soon. And even after the DJ finished, they piped in music that was also very loud. Consequently, my niece and her 1-year old could not join us that day - I didn't want to blow out the baby's ears. Nor was it at all pleasant just for my husband and I. The kicker is that front desk said they had this complaint from others too, so obviously they knew about the problem and ignored it. Geez. We were only there for three full days and lost out on the one pool day we left open for that. Upon checkout, we did receive a small credit but that doesn't really make up for losing the day. My advice to this hotel - get rid of the DJ. No reason for your own bottom line to pay for a DJ and make the pool unusable. And turn down the music after he leaves - it should be background music or preferably, none at all. Other comments: 1. A "pool view"can mean a tiny slice of pool if you leaned out over the balcony far enough. It was really a view looking at the parking lot. Website should say that. 2. Bathroom and room were dingy - vanity was completely chipped, floor lamp bent over so much it looked like it would fall over, curtains hanging loose. 3. I requested non-allergenic pillows when I made the reservation. These were not there when we got to the room. I had to call the concierge to get these. 4. I could not book through the hotel website. I had to use Booking.com which can oftentimes lead to problems (perhaps pillow issue was lost in the translation IDK) 5. The elevators were out of service for the first two days of the stay. We had to walk out the main door and around to the side of the building to use the service elevator. After that, there was still only one interior elevator working. Other guests said they asked the front desk and were told these have been under repair "for awhile". I would not recommend this hotel - complete waste for the money.

We had a great stay at Viceroy Santa Monica! I have no complaints. Housekeeping was efficient & Alex the bellhop was very pleasant!