Viceroy Santa Monica

Amazing bellboy/ baggage service the entire trip. We were amazed with how efficient and fast all service was. Whether we needed to use the bikes for the day, or needed a simple accommodation like more towels, we were immediately given what we needed. The location was right next to the beach making it super easy to head over to the boardwalk or dip in the ocean. We really appreciated service from bellman BJ. He was amazing, very helpful and gave us everything we needed.

We had a great visit to Santa Monica and our stay at the Viceroy was enhanced due to the staff. Everyone was helpful and friendly. BJ at the front entrance was there with a smile and helpful information. The crew at the front desk answered every question and helped with any problems. The staff at Sugar Palm were awesome and the food was fantastic. Can’t wait to return.

Location isn’t great, sandwiched in between main roads, although it is a short walk to the beach. Stupid “Amenities” charges for simple stuff that should be taken for granted. And bad service in the coffee shop meant I had to wait over 30 minutes for a coffee - despite following up during that time.

Great location and staff! Special thanks for extra attention by the valet team, especially Angel.

Our experience at this Viceroy property was unfortunately well below the standard we expected from the brand. The most disappointing aspect was the in-room dining service. For a hotel in this category and at these prices, we expected a proper hotel room-service experience. Instead, our dinner arrived in paper bags and disposable containers, with plastic cutlery, looking and feeling much more like a fast-food or DoorDash delivery than room service at an upscale hotel. Even basic touches normally associated with quality in-room dining were missing. The presentation was simply inconsistent with the standard and pricing of the property. The heated pool was another major disappointment. The water was barely lukewarm and felt almost cold, making it very uncomfortable to use given the outside temperature. We also heard other guests at the pool making the same complaint. In Room 408, the bathtub could not be properly used because the stopper did not seal the drain, so the tub would not hold water. By the time we discovered the problem, it was already late, and during such a short stay there was little opportunity to wait for maintenance. We also received incomplete information about the beach yoga activity. We were initially told that the class would be “at the beach” at 9:30 AM, without being informed that the location was approximately a ten-minute walk from the hotel. We only learned this when we were already ready to leave, forcing us to call an Uber, and we still arrived late. The restaurant menu also seemed quite limited, although the restaurant itself had a pleasant atmosphere and good service. In fact, having dinner there made the contrast with the room service presented like a takeout delivery even more noticeable. Finally, prospective guests should also be aware that this is not truly a beachfront property, which may be relevant if that is an important part of the experience you are expecting. Unfortunately, several disappointments accumulated during a very short stay. For guests familiar with other Viceroy properties, particularly Viceroy Snowmass, the difference in the overall level of comfort, attention to detail, and hospitality was noticeable.