Viceroy Santa Monica

John and Dyami went above and beyond and I wanted to note my appreciation of them personally. I arrived at the hotel after a 14 hour flight to find out I had made a mistake with my reservation and booked for a week later than intended. Obviously this was stressful. But John and Dyami worked together to find me another room quickly and at a comparable price. They ensured my stay there happened hassle free. I was really impressed with the service.

Christopher T. was amazing!! Such a great and warm personality.

My recent stay at the Viceroy Santa Monica was truly excellent! Thanks to John, Edith and the Team at the entrance. They welcomed us so nice! If you are looking for a blend of modern style and genuine hospitality right by the ocean, this is the place to be. From the moment I arrived, the friendly welcome at the front desk set a positive tone for the entire trip. The staff was attentive without being overbearing. I particularly appreciated the lifestyle perks included in the stay: • Beach Yoga: A fantastic way to start the morning with some fresh sea air. • Complimentary Bikes: Having access to high-quality bicycles made exploring the boardwalk and the pier incredibly easy and fun. The location is ideal—perfectly situated for those who want to be close to the action but still enjoy a sense of privacy. • Dining & Pool: The hotel restaurant is impressive, featuring a beautiful pool area with plenty of comfortable seating. It’s a great spot to relax with a meal or a drink in a stylish atmosphere. • Fitness: For those who like to stay active, the fitness center is well-equipped and maintained. The rooms were spotlessly clean and featured a contemporary design. Most importantly, the beds were incredibly comfortable, ensuring a great night's sleep throughout my stay. I would certainly recommend it and look forward to returning

Dear Viceroy Santa Monica Team (and especially Mr. Faraz Khan and Samaria), I am writing to express my deepest gratitude and highest praise for the exceptional experience I had during my stay at your beautiful hotel, beginning with my check-in on February 21. From the moment I arrived, I was immediately impressed by how impeccably clean the property is and how stylishly luxurious and elegant the décor feels—everything aligned perfectly with what I had hoped for and more. The overall atmosphere is sophisticated yet welcoming, making it an ideal retreat. That evening, however, I encountered an unexpected issue: my credit card could not be authorized for payment. It was already quite late upon my arrival, and I was understandably anxious and tired. I cannot thank Mr. Faraz Khan, the Front Office Manager enough for his incredible support and kindness. With great patience and professionalism, he worked tirelessly to find a solution, calmly reassuring me throughout the process and helping ease my stress. Ultimately, he facilitated contact with my family in the United States, who kindly provided a guarantee so I could complete check-in smoothly. His empathy, resourcefulness, and genuine care turned what could have been a very stressful situation into a positive one. The entire check-in process, thanks to him, remained pleasant and reassuring. The stay itself was wonderful—the room was exceptionally comfortable, the location is unbeatable (just a few hundred meters to Santa Monica Beach), and the surrounding area is peaceful and quiet, allowing for true relaxation. Later, during check-out, I unfortunately left behind two precious personal items. It wasn’t until I returned to Hong Kong that I realized they were missing. When I contacted Mr. Faraz Khan, he promptly confirmed that the items had been safely secured by the team. He then coordinated with Samaria (who was incredibly helpful throughout), and she patiently communicated with me via email over the following days, guiding me through the entire process to arrange secure international shipping back to me. Their diligence and follow-through ensured everything was handled smoothly and without any added stress on my end. This level of attentiveness, professionalism, and genuine hospitality is truly rare. Because of Faraz, Samaria, and the entire Viceroy team, my stay became not just comfortable, but memorable for all the right reasons. It far exceeded my expectations. I will absolutely choose Viceroy Santa Monica as my first (and only) option whenever I return to the area. Thank you once again for going above and beyond—your team has earned a loyal guest and enthusiastic advocate. With sincere appreciation and warm regards,🥰

Guest Services were great. The concierge named BJ noticed something about our room wasn’t quite right and he put us in a new room without me even having to mention it! Awesome service and close to the beach, food, and more!