Viceroy Santa Monica

BJ helped us get our things up to the room when we arrived and brought them down to the car when we checked out. He is phenomenal in hospitality and made us feel so welcome. He has a warm and kind presence that is genuine. As far as all of the rest of the staff they were very professional and warm and I will highly recommend your hotel to others.

The staff are what stands out most about our stay. BJ, in particular, was helpful, patient, warm, and friendly as we checked in and checked out of the hotel. He even went back to the room to retrieve an item I left while checking out. He, and the other staff, went above and beyond throughout our stay.

The hotel was so clean and such a cool vibe/ aesthetic 🙂 Alex with the bell hop was super sweet and helpful! We enjoyed the location immensely. Our biggest gripe would definitely be the automatic 20% gratuity charge at the bar/ restaurant. Not cool. Although the bartender was nice the service was mediocre. It took us a least 10 minutes of sitting to get served (when there was no one else at the bar). The service should be on point and tips be earned and given generous but not automatically charged. We would definitely stay at the hotel again but won’t be recommending or dining there again until this is hopefully altered.

I have already reviewed this hotel and what I thought about the extra charges that are involved with your stay. I did need to mention and emphasize how excellent the staff was and how my family and I were treated. One of the staff members I truly need to call out, but BJ, who is truly empathetic and so very helpful when my daughter became sick and I needed cleaning supplies, extra towels, extra hands, and extra help, he was all over it and his service was exemplary! Bravo, BJ!

Had an amazing experience staying at the viceroy hotel in Santa Monica. I interacted a bit with Faraz who was very welcoming and accommodating. He and the rest of the staff were very helpful. The rooms were beautiful and definitely didn't look like your "standard" hotel room. Room service did a great job as well, even going so far as to organize my toiletries while I was away. I plan on staying at the viceroy again next time I'm in town for work. I'd definitely recommend it to anyone else looking for a more premium option next to Santa Monica beach!