Hyatt Vineyard Creek

I’m genuinely shocked that Hyatt allows this property to operate under its brand. This is by far the worst Hyatt hotel I’ve ever stayed at. I even injured my right foot from broken pieces of a body lotion bottle left in the shower. I requested a blanket and asked for someone to fix the connecting room door, which couldn’t be locked. The front desk assured me someone would come shortly—but no one ever showed up, even after waiting the entire night. Absolutely unacceptable. I’m now seriously considering canceling all my upcoming Hyatt reservations for my August trip.

Michael at the pool bar creates the perfect cocktails for a hot poolside afternoon in wine country. Above average hospitality!

The front desk personnel were perfunctory. They could have been more informative about special event --(complimentary wines sponsored by local winery) the afternoon we checked in and given us useful information about the city surroundings since we have not been in Santa Rosa before. There were no cream cups for coffee, the wine cork screwer was flimsy, and our toilet seat was loose. We are Hyatt members and had better experience with other Hyatt hotels.

Very disappointed for an expensive name brand hotel. On the positive, its location was good in the old section of Santa Rosa near the railroad tracks with cute shops and restaurants. It is easy access, nice grounds and clean, modern rooms by 240 where I stayed with a garden view. The lobby is pleasant. BUT the “business center” is printing by the front desk from their email. The “restaurant” briefly serves breakfast for pay. The online menus are out of date. Only a couple of items are available at night that I could find. There is a QR code in the room about dining, but no menu or phone number. After 15 minutes on hold with 3 transfers, I learned that there were about 10 things available. There are 2 microwaves and ice machines for 3 floors, quite a ways from my room. I was given different directions by 5 maids. The self parking is $22 per day!! One day I get two towels, One day 3. I do not feel pampered at all. For these amenities or more I could stay at La Quinta.

Room contemporary and very clean. Well appointed. Parking was convenient with choice of valet or self. Self-park lot seemed secure. Mattress & bedding super clean and very comfortable. Quiet. Nice glass walk-in shower with separate toilet room. One sink. No room service. Breakfast offered in restaurant or pick-up to take to room. Food quality average, nothing special. All staff extremely friendly and helpful.