Mandarin Oriental, Santiago

Sometimes things go wrong on holidays. First a scam driver took us from the airport to the hotel but hotel staff led by Cristobal quickly came to the car and helped us out of a tricky situation. The next day my wife had a fall in the room and again the hotel staff did everything possible to assist. Many thanks to Agustina who coordinated the support including emergency doctor visit and a staff member to translate, a wheelchair and transfers to and from the hospital in the hotel’s car… even breakfast to our room. As for the hotel, well we really liked it. It is well located with a beautiful pool and grounds… but it was the personal and sincere care and extra attention from the staff that we will always remember.

The pinnacle of a luxury hotel in Santiago, great rooms, terrific service, and if staying in the Summer the hotel pool is the best in Santiago. Also walking distance to great shopping, restaurants, and bars

The Mandarin Oriental in Santiago is a wonderful hotel. We had a beautiful huge suite with a huge patio and a gorgeous view of the property, the city and the mountains. The only downside was the food at the main restaurant -- a few dishes were seriously lacking. The Japanese restaurant was excellent though, and the Senso restaurant was good.

High quality. Amazing view from a higher floor (we were 12). Rooms clean and modern. Great Rosé sparkling wine. Very relaxing pool area, doesn’t feel like the middle of a buzzy metropolis.

We stayed for four nights from Christmas through the end of the year, and everything—from the modern, beautiful room, the stunning view to the indescribably warm hospitality—was simply exceptional. We stayed in a Club Room, and the Club Lounge was modern, elegant, and incredibly comfortable. We enjoyed beautifully presented and delicious breakfasts, afternoon tea, and evening cocktails, along with a wonderful selection of light bites and drinks. Their food and drinks are really AMAZING! They are almost art - beautiful presentations and taste really good! Above all, the hospitality was truly outstanding. The reservations team responded quickly and with great care, accommodating all of our requests, for which we are truly grateful. Special huge thanks to Leandro, for always going extra miles to make our requests possible. Also thanks to Christine and Benjamin for welcoming us at the reception. The hospitality of the Club Lounge team exceeded perfection. Thank you to Mackarena and Florencia, who always welcomed us with a warm smile and excellent service, and to Joaquin, who treated us with such professionalism and kindness from beginning to end. To all the Club Lounge staff—thank you sooo much. You guys are the BEST! Because of all of you, our stay in Santiago became truly unforgettable. We have travelled to 50+ countries in the past, and I strongly believe this hotel is the best ever. We cannot imagine staying anywhere else in Santiago, and we will absolutely return. Thank you again from the bottom of our hearts!