Mandarin Oriental, Santiago

This is one of my favourite hotels. It is luxury and we did stay in a Club room but this is the nicest I've stayed in for the class. The staff were exceptionally nice and helpful, I felt really at home here. I got a room facing the mountains and the view is spectacular, especially at sunset. The beds are comfy but they put an extra comforter on mattress for me and I'm sure they would have done more if I asked. The room was spacious with a lovely lounge area, soft comfy carpet near beds, all the extra's you want and spotless. The Club area was lovely, it overlooks the mountains and is nice day or night. It offered an array of food throughout the day with main servings at breakfast and dinner time with lighter snacks throughout the day, not the largest buffet but then again it's a quiet lounge. The drinks were available all day and we even took our bottle of wine back to our room to finish. The hotel is also very near a leg shopping centre with a great variety of shops. There was only one negative to my stay here and it was the pool, I picked the hotel as I wanted a lagoon style pool, unfortunately it was far too cold to use which was a real shame, wish they would heat it. I'm going back next year.

Beautiful- just stunning. I think the best property in Santiago. Stayed there for 2 nights. The pool is out of this world and the staff are all wonderful. If anything is unclear- they are there to help and make sure you get the most out of your stay. Gentlemen at reception who checked me in was marvellous and very helpful. As a FOM MEMBER you get to enjoy two of the free benefits which in my case was free breakfast and late checkout. I was in a club room - the ambiance and setup of the room was just plain gorgeous- looking out of the big windows and the surrounding mountains lets you relax and forget the hustle and bustle of the city. This is a hotel chain that has hospitality at its heart and more importantly knows how to deliver. Everyone I encountered was pleasant and made you feel welcomed.

Our stay at the Mandarin Oriental Santiago was exceptional from beginning to end. Every single person on the team made such an effort to chat with us and help with recommendations throughout our four nights there. It is rare to experience such genuine warmth and hospitality in a luxury hotel. A special thank you to Andreas, who organised a wonderful private trip to Valparaíso, Viña del Mar and a winery lunch, as well as helping with excellent restaurant recommendations during our stay. Rodregas in the Atrium Bar was fantastic, recommending beautiful wines and food, and Gonzalo, the breakfast manager, always took the time to chat with us and suggest places to visit in Santiago. Benjamin & Robert on reception The hotel itself is beautiful, with excellent restaurants, large luxurious rooms, and stunning design throughout. We were incredibly grateful for the upgrade to a room with spectacular mountain views, which made our stay even more memorable. I have stayed in many luxury hotels all over the world, and this has by far been my favourite — not just because of the beautiful property, but because of the wonderful people who truly make the hotel special. Highly, highly recommend the Mandarin Oriental Santiago.

Omg exceptional staff omg wonderful food rooms and views . The place to stay

Visit 1 on 20th February 2026: Splendid room, wonderful view, complimentary bottle of wine and petit fours. A welcome card from Guest Relations. Plenty of complimentary bottled water. I couldn't fault it - and I would have given 5 stars at that point. Visit 2 on 5th March 2026: 1) Waited two and a half hours in reception waiting for the room to be ready despite asking 3 times what the problem was. I was told "we are very busy" - Not a good answer. 2) Was given a very similar room as my previous stay in terms of layout and view however 3) no water, 4) my bags didn't turn up for another half an hour despite my calling down to reception and 5) none of the things that I had experienced at my first stay just two weeks prior.