Mandarin Oriental, Santiago

Special attention on always filling my ammenities (sometimes I exaggerate) and even putting a bookmark on My book :). Loved the chocolate. Besides all that the room was great. Excellent bed and sheets, Nice shower and room view. The room also has a nice space if You need to work from distance.

Beautiful rooms with attentive, whilst not intrusive, staff who all wanted to make our stay a memorable one. Stunning views of the Andes at breakfast from the 16th floor lounge. Well located with just a short hop from the airport (20 minutes) and within walking distance of one of the biggest shopping malls in Santiago.

Our family stayed at the Mandarin Oriental in Santiago for 3 nights. We had a wonderful experience here. The hotel is beautiful, the rooms are spacious, and the club room offerings were amazing. We felt like we had our own personal concierge at the Club Level. Wilton was fantastic and made all of our dinner reservations for us as well arranged personal experiences for us at the hotel. He took us to the garden area and we had a mixology class. He couldn't have been nicer. It was my son's birthday and they were so gracious and welcoming and really went above and beyond to make sure he had a special day. They brought him a cake to the room and even had desert for him at the mixology class. We were in a one bedroom suite and had plenty of room, a nice balcony, and the bathroom was very large. There are 2 or 3 restaurants on property and the pool area is nice as well. The staff is very accommodating too.

I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality. Chileans are already some of the friendliest people I have ever met but this place takes it to another level.

We stayed at this hotel after cruising for 21 days in the Antarctic and then up the Chilean west coast, in and out of fiords, before berthing at San Antonio, the port 2 hours west of the capital, Santiago. A fabulous hotel, despite some delay in the checkin process, but then upgraded to a Club room with great views over the city. Staff were helpful and polite and the restaurant very good, food and ambience. Lovely gardens and pool and located in the centre of the city. A great place to end our fantastic holiday. Well done. 👍💑