Mandarin Oriental, Santiago

We had stayed in this hotel when it was a Hyatt and knew the location and the pool .Now as the Mandarine we expected an even better experience. Well, the service was certainly set to a higher standard as well as the food. We were given quite a nice upgrade to a lovely suite. The only downside on our first of two stays on this trip was that the big lovely pool was NOT HEATED… and nowhere on their website or any other place was that fact stated. As my husband is an avid swimmer we were highly disappointed . We would have chosen another hotel if this had been stated . On our return to the hotel after our Chile adventures we were give a suite on the First floor.. upon receiving a 1st floor room I asked if it was quiet and was told it was. NOT !!! Rooms on the first floor are right above the event spaces and the noise/music woke us up at 1am with the bed vibrating to the beat of the music! When I called to report you could hear the music in the lobby where phone was answered… meaning they could also hear it and did NOTHING to turn it down . As a former event producer I know these events are a big money maker for hotels and at this hotel it seems that money not the comfort of their guests comes first!! Too bad as the staff here is top notch but our other experiences were sub par

This is our 29th stay in this hotel. Rooms comfortable but what a pitty nobody can sum up points . They treat you like a whatever despite we are regulars . We paid for an upgrade expensive only to be Mountain View. Not worth it stay at a us chain .

Great hotel, from the time we made our reservations the experience has been great. The hotel was very accommodating with a high level of comfort and amenities that you would expect! Staff were great and assisting with all our needs including a late check out assuring we had comfort throughout our last day!

We loved everything about the hotel, The staff was very friendly and attentious, the breakfast was marvelous and the room stunning. Hope to come back soon

Amazing service from the moment I stepped out of my taxi to the moment I left. Honestly they set the standard of service in not just the hotel industry but in every industry. I have never felt so well treated in any experience of staying in any hotel my life - better than Ritz Carlton, Bourbon, Four Seasons….