NH Collection Plaza Santiago

First of all my pillow case had fresh blood on it. Second of all the hotel staff is helpless and rude. We left an item at the hotel and have tried calling four separate times, only to wait on hold for 15 minutes each time and immediately get hung up on the second we speak English. Go to one of the other hotels in the area and avoid. Santiago was lovely despite this hotel.

NH hotel is a great location in the center of Santiago you can walk anywhere. The costanera is right next door , a whole selection of great restaurant just around the corner , inside the hotel the service is great , every employee that I encountered was friendly and happy to help you , they answer every question we had , the room was super clean and spacious and the gym is a work of art , there are many machine to work out with an amazing view and the pool is best part , overseeing the city , what amazing experience

This hotel looks nice enough but the personnel are beyond unprofessional. I had requested an early check in on line (I have proof) but was told no and had to wait 1 1/2 hours. Our friends were put on “priority” for early check in but after waiting for a few hours in the lobby actually did not get their room until AFTER check in time. Use UBER if you need a ride. When we asked the hotel for a taxi they apparently only use their own hired driver who did not arrive for 20 minutes after we were told he would arrive then charged us 3X more than UBER. I needed some smaller pesos but when I asked they said that they only had a small amount and gave me 9000 in change for a 10000 bill - tipping themselves unapologetically. The room was clean but the toiletry products were cheap. We had only a small amount of liquid soap and our friend had none. The “pool” is small and does look like the online pictures. The only person who went above and beyond was the bartender, Monkey. Very reasonably priced cocktails that were skillfully created. We would NOT recommend this hotel unless you like to be treated rudely

We had dinner at the restaurant at the hotel. We had a very wonderful experience. Ignacio and Krishna were our severs and they were very wonderful making our experience amazing!!

Ignacio and Krishna were awesome in the restaurant