NH Collection Plaza Santiago

A lovely place with a warm and welcoming atmosphere. A special thank you to Mr Juvenal and the Front Desk team for their outstanding support, kindness, and willingness to help throughout my stay. You truly made this experience a very pleasant one. The restaurant was excellent, offering great food and outstanding value for money. Highly recommended!

I have nothing but great things to stay about my stay here. I stayed here through the AMEX Hotel Collection program and was extremely pleased with the upgrade to a junior suite room. The room was spacious, clean, and had all expected complimentary amenities of a water heater, espresso pod machine with pods, tea, robe & slippers, iron and ironing board. The property itself overall was extremely clean, modern, and the staff is extremely hospitable. I used my AMEX property credit towards breakfast, and various food and beverage charges. The breakfast is ample and filled with a variety of buffet options--something for everything to enjoy. In addition to these items, I utilized the gym with is fully equipped with a pair of treadmills, a stationary bike, free weights, and weight machines. The hotel itself is also very well-located in an area with lots of restaurants, as metro station, and a large shopping mall with a supermarket. Overall, it was perfect for my time exploring Santiago. I totally recommend and will absolutely look to stay here again on future visits.

Very good, excellent service super attentive, especially the ignacio who served me at breakfast. clean and organized hotel super recommend

Food can be better. Card Keys got desconfigured several times. Guest support is very poor, tried to contact them by phone and e-mail, never got an answer until today.

We spent three weeks travelling across Chile and had wonderful experiences everywhere — until we reached this hotel for the final leg in Santiago. From check-in to room service, almost nothing matched what the NH Collection brand is supposed to represent. Check-in took nearly 20 minutes. A three-desk counter was being staffed by a single person, and I had to ask him directly to call colleagues over before we could be processed. When I asked whether a higher floor was available than the 3rd we’d been assigned, the receptionist told me it would be “communicated tomorrow” — in a tone that made clear she had no intention of doing so. No communication ever came. The room had its own problems. We had pre-booked for three guests, but the extra bed wasn’t set up. The in-room phone didn’t work. Both issues were noted at the front desk with complete indifference, and neither was resolved. Three guests were given one bottle of water. When I asked for more, I was told I could have one additional bottle or buy the rest from the bar. Later, with the phone still dead, I had to walk down myself to ask for a wine bottle opener — which the waiter handed over with explicit instructions to return it quickly, as if I weren’t a paying guest. Individually these are small things. Together, they paint a picture of a property coasting on its brand name without delivering the service to match. If you’re choosing an NH Collection property in Santiago expecting a certain standard, look elsewhere.