NH Collection Plaza Santiago

We got there early, and I asked about an early checkin. I wasn't expecting it, but they told me nothing was available, yet I saw other people come after me and get an early checkin. We knew what room we would be in, so I went to see it and it was being cleaned at around 1:00. I checked about once an hour at the front desk, but the girl with pigtails and a young guy kept saying nothing was available, and they said that before they even looked. Still, other people were given rooms. When our traveling companions asked if they could get a $10,000 peso changed for a 5 and 1's, the girl with the pigtails gave me friend only $9 in pesos, and when my friend questioned it, the girl took $1 back, leaving my friend with 8 instead of 10 in pesos. I asked my friend if there was a language barrier, and she said the girl spoke perfect English, which was my experience with this girl, too. The hotel got us a taxi at one point, and kept telling us it would be 5 minutes, and at one point they said the driver was at the light nearest the hotel. This went on for over 30 minutes and we were late for a dinner reservation. We discovered this guy charged us over 4 times of what an Uber would have cost, and he said it would go on our hotel tab as an expense. We ordered an Uber for the return trip back to the hotel, and found our over-priced driver talking with the staff, so I assumed they were friends, or at least very friendly with each other. Later that night, at around midnight, the hotel staff called our friends and insisted they come down and pay the cab fare. I felt like this hotel was preying on us since we were from the US. It was the worst hotel experience of our 17 day trip. The hotel was beautiful in the lobby, but the rooms were in disrepair and some areas were badly in need of a cleaning and paint job. Monkey (said this was a nickname his friends gave him), the bartender, was the highlight of that stay. He was so nice and made great drinks.

First of all my pillow case had fresh blood on it. Second of all the hotel staff is helpless and rude. We left an item at the hotel and have tried calling four separate times, only to wait on hold for 15 minutes each time and immediately get hung up on the second we speak English. Go to one of the other hotels in the area and avoid. Santiago was lovely despite this hotel.

NH hotel is a great location in the center of Santiago you can walk anywhere. The costanera is right next door , a whole selection of great restaurant just around the corner , inside the hotel the service is great , every employee that I encountered was friendly and happy to help you , they answer every question we had , the room was super clean and spacious and the gym is a work of art , there are many machine to work out with an amazing view and the pool is best part , overseeing the city , what amazing experience

This hotel looks nice enough but the personnel are beyond unprofessional. I had requested an early check in on line (I have proof) but was told no and had to wait 1 1/2 hours. Our friends were put on “priority” for early check in but after waiting for a few hours in the lobby actually did not get their room until AFTER check in time. Use UBER if you need a ride. When we asked the hotel for a taxi they apparently only use their own hired driver who did not arrive for 20 minutes after we were told he would arrive then charged us 3X more than UBER. I needed some smaller pesos but when I asked they said that they only had a small amount and gave me 9000 in change for a 10000 bill - tipping themselves unapologetically. The room was clean but the toiletry products were cheap. We had only a small amount of liquid soap and our friend had none. The “pool” is small and does look like the online pictures. The only person who went above and beyond was the bartender, Monkey. Very reasonably priced cocktails that were skillfully created. We would NOT recommend this hotel unless you like to be treated rudely

We had dinner at the restaurant at the hotel. We had a very wonderful experience. Ignacio and Krishna were our severs and they were very wonderful making our experience amazing!!