W Santiago

Amazing hotel! Everything from the cleanliness from the moment you walk in, to the amazing scent diffusers in the hotel. Staff were extremely attentive and very friendly. The onsite restaurants are very good. However, Karai is on another level of amazing! I would suggest (and will return for) the "Omakase" aka the tasting menu. I heard from local friends that Karai can be difficult to get reservations for, however as a hotel guest, I had no trouble. I honestly can't wait to return to the W Santiago, its a beautiful hotel and city!

W Santiago will forever hold special place in my heart. The entire staff at the property was amazing and very considerate. We arrived as a party of 14 and the hotel was more than accommodating. They assisted in coordination of our city tour prior to our arrival. Ensured we could dine as a group no matter the restaurant (with or without reservations). They also went above and beyond to ensure the children in our reservation felt welcomed and special. I cannot say it enough but this W experience reminded me of what the W brand was in 2000-2010's. I was impressed with the level of service and attention. Note: There is some construction/renovations taking place currently and that can cause some minor issues (hot water). That being said, not enough to say not stay. The property is great, the staff is great, the location is great.

This is a fantastic hotel - one of the best W experiences I have ever had. The staff are amazing and morning is to much trouble . As someone that travels a lot especially for work there is no way I would stay anywhere else in Santiago

Overpriced. Too many lifts to take to access They had a huge ventilation problem (food smel from restaurant in the room) and they acted as surprised.

To sum it up in one word, “catfished.” As a hotel it’s fine, but to stay at the W you pay a premium over other similar hotels for the vibes, that this place does not pass the vibe check. It claims to be a 5 star hotel, and maybe it was 20 years ago, but the place is tired and worn. The carpet in the elevator to the pool is held together with duct tape. The photography on the rooms on the website makes the rooms look elegant and posh, the reality is they are pretty standard. Breakfast buffet was meager and disorganized. The roof pool had beautiful views but was pumping house music like it was a club at 6pm. Maybe that’s your jam, but it wasn’t mine. I felt decades too old to be staying here and I’m only in my 40s. For some reason, transfer to the airport costs double here what it does at the other two Marriotts, despite being the same or less distance. Although available, late checkout was 50% the cost of the nights stay. Honestly, we left feeling taken advantage of. We stayed in 3 different Marriott properties during our time in STGO, this was by far the most expensive and unquestionably our least favorite of the three. A few pluses: The neighborhood is great. There are some amazing restaurants (Tiramisu, Birra Bar) just a few minutes walk away. Welcome champagne in the lobby was a wonderful touch. The balcony on the “Spectacular” Room was spacious and offered amazing views. Unfortunately the smell from the neighbors smoking wafted directly into our room wheneven we had we had the door open, even a little. Beds were comfortable, but the pillows need a refresh, they were almost flat.