W Santiago

The good: Staff/team were generally friendly and helpful Bed was amazing. Slept very well - super quiet hotel with minimal outside noise. Views were fabulous. The bad: Rooms are very tired. Frayed carpets, bashed up furniture, obvious wear and tear on all surfaces. Service at the pool doesn’t happen. Staff very slow to clear away items of food and beverage after guests leave their lounger. Not enough staff on reception staff in morning - waited for 5+ minutes when one guest was at the desk, no support for the one person checking in/out guests. At breakfast in main restaurant, no menu presented, needed to ask. Overall, in desperate need of a refurbishment.

We had a comfortable 3 day stay at the W Santiago on our way to, and return from Antarctica. It is conveniently located in the neighbourhood of El Golf, the financial and entertainment epicenter of Santiago; with plenty of restaurants close by, and a ten minute walking distance from the Cenco Costanera Mall and tower. Most of the sights and the city centre are not too far away. The rooms, food, and hospitality, were all up to the mark. No complaints. The only thing that bothered me was the bathroom with a see through glass pane, and no blinds!!! Would definitely stay here if I were to return to Santiago

Wonderful stay made special by Camila. No problems encountered. Camila guided us through the hotel and surrounding neighborhood for food and entertainment.

We stayed at W Santiago while celebrating my 50th birthday in Chile with close friends, and the experience was nothing short of extraordinary. The team went above and beyond every day, making me feel genuinely celebrated and cared for — I have never felt so special at a hotel. A heartfelt thank-you to Evelyn (an absolute gem), Paola and Francisca for their warmth and attentiveness, Dani and her incredible team for flawless support throughout our stay, and the Nosso team — especially the team captain and Sebastian. Shout-out as well to Lucas and Jose downstairs for their kindness and professionalism. W Santiago has truly set the bar for exceptional hospitality and deepened our loyalty to the Marriott brand.

We arrived at the W Santiago in the evening after a difficult, frustrating day of travel. At reception, Camila met us with a smile and listened to our story while we checked in. She went above and beyond by escorting us to the elevator and offering us a drink. Her empathy and kindness relaxed us so we could put the day behind us and enjoy the evening.