La Maltese Estate

We’re honestly heartbroken with our experience at La Maltese Estate. We booked the Honeymoon Hot Tub Caldera View Room and were given a lower category Junior Suite instead which is clearly shown on their own website as a completely different (and much cheaper) room. When we told the staff, they just acted confused and surprised, pretending they had no idea what we were talking about. They never took responsibility or offered any real solution. We spent the first two days of our short holiday trying to get help, and only got a vague “we won’t refund you” response on day three. Breakfast was also misleading we chose it while booking but were charged extra on arrival, with no clear explanation. We didn’t even stay in the room they gave us because it was totally wrong for us uncomfortable layout, steep stairs, and not what we paid for. Still, they charged us full price and tourist tax. Honestly, we regret not reading the reviews before booking. This hotel is a scam hiding behind fancy pictures and empty promises. Not relaxing, not honest, and definitely not worth the price. We would never recommend it to anyone!

We booked a specific Honeymoon Suite with Hot Tub & Caldera View at La Maltese Estate months in advance — to celebrate a 40th birthday and anniversary. When we arrived, the staff didn’t say a word about any changes. They just brought us directly to Room 105, pretending everything was normal. The room was much smaller, darker, and nothing like what we booked. We asked, “Is this really the Honeymoon Suite with hot tub we reserved?” The receptionist shrugged and said: “I don’t know, all rooms are similar.” You work here and don’t know the room names? Seriously? It became obvious: • They gave our booked suite to someone else, likely for a longer stay or higher price, • And tried to pass us off the simplest available room, hoping we wouldn’t notice. When we showed them photo proof from our booking vs what we were given — they just waved it off and said, “You booked a suite, and this is a suite.” Zero apology. No explanation. Just gaslighting and deflection. They also tried to charge €120 extra for breakfast even though it was selected in the booking. When we refused and showed our documents — they backed down. We refused to stay in the fake room. They never offered the correct one, and we moved out. If you’re planning a special occasion, don’t risk it here. They will resell your room for profit and hand you whatever’s left — then pretend it’s the same thing. Beautiful views can’t cover up dishonest management.

We booked La Maltese Estate for a relaxing week in Santorini, but ended up leaving furious after just a few hours. The hotel presents itself online as a luxurious cliffside retreat with amazing views, a bar, a restaurant, and an inviting pool area. In reality, it was nothing like what is advertised: The bar and restaurant were completely closed, with no mention of this anywhere in advance. The pool area was completely deserted, with no staff or guests in sight. The pool beds were filthy and stained—clearly not maintained. The photos on their website give the impression of a cliffside location with a panoramic view, but the actual site is awkwardly situated in the middle of buildings and electric poles, far from the picturesque setting they claim. The room description says “Mansion Superior Pool View... beyond imaginable with amazing views”—but we had no view, just walls and cables. The hotel felt abandoned, eerie, and completely lifeless. This experience ruined the start of our vacation. We felt scammed by the false advertising and left after only a few hours. For the price they charge, this is absolutely unacceptable. Avoid this place at all costs unless they make serious improvements and stop misleading people with fake imagery and descriptions.

Absolutely disgusting, avoid at all, costs room and not safe wires hanging out wall no Wi-Fi no television, breakfast, disgusting with no choices and Buddha bar closed vouchers purchased as a wedding present couldn’t be used and still not refunded. We stayed October 2024. Absolute rip-off. Nothing as described or for honeymoon so much better in the area. Avoid avoid avoid!

Terrible experience and customer service. They sold our reservation! After flying for hours and paying 50 euro for an airport transfer, the hotel manager (Konstantinos) told us he didn’t have a reservation for us. He initially told us his system showed us arriving on different dates but later admitted he sold our room to a wedding party. He tried to offer us a cheap room nearby but it was a subpar room. I contacted him prior to our arrival and THEY setup our airport transfer so he absolutely knew when we were arriving. My confirmation dates were correct. We moved to the Domes property who welcomed us. Would never book or stay at La Maltese. He didn’t even offer to cover our additional 50 euro hotel transfer to the new hotel. Very poor management. Photo attached.