Pegasus Suites & Spa

My husband and I stayed at Pegasus Suites for our honeymoon, and from each moment, it was truly amazing—we can't wait to go back! As an American gay minority couple, I’m always a bit concerned about feeling welcomed when traveling, but the staff here made us feel completely equal, safe, and warm the entire time. Special thanks to Maria, Harris, Effie, and Nishan at the bar. They were so friendly, attentive, funny, and genuinely kind-hearted. They made every single day feel celebratory and special. Highly recommend Pegasus Suites to anyone visiting Santorini!

I booked directly through the hotel's website and received five confirmation emails, including welcoming messages saying they were looking forward to hosting us, together with a confirmed reservation number. Naturally, I believed my reservation was fully secured. Just a few hours later, the hotel cancelled my reservation, claiming that the room was no longer available. Despite their mistake, they refused to honor the agreed price for another available room or offer any reasonable solution. The Reservations team handled the situation very poorly. I spent 35 minutes on an expensive international call, repeatedly being told to "hold on," before my call was simply abandoned without any explanation. The hotel later claimed that my credit card payment had been declined. However, my credit card provider confirmed that no authorization request had ever been received from the hotel. My card was valid and had sufficient available funds. When I asked for supporting evidence, I was provided only with an undated computer-generated screenshot with no timestamp or verifiable transaction details. For a hotel that promotes its commitment to guest satisfaction, this experience was the complete opposite. I cannot recommend booking directly with this hotel!!

If you are looking for a place that combines the famous Santorini views with world-class service, Pegasus Suites & Spa is it. While the scenery is stunning, it was the staff who truly made our stay special. A huge thank you to Maria, Effie, Chari, Behzad, and Christoph for their incredible help—from seamless airport transfers to car rentals and perfect restaurant recommendations. The Suite: We treated ourselves to the Honeymoon Suite, and it was worth every penny. Having a private Jacuzzi and high-quality sun loungers meant we could enjoy the Caldera view in total peace. The daily housekeeping was charming, often leaving creative floral designs in the room. Plus, having a fridge and coffee/tea facilities made it feel like a home away from home. The breakfast here is a huge spread that caters to everyone. You can get a proper latte or cappuccino alongside a mix of American staples (eggs, bacon, cereal) and authentic Greek treats. The spanakopita and dolmas were fresh and delicious every single morning. It’s a very safe and scenic walk to Firostefani and Fira. Just a heads-up that, like most of Santorini, there are a lot of stairs! It’s great exercise, but be prepared. There are a lot of steps – and I mean a LOT. We did see people walking with canes who managed the steps, but this side of the island is not manageable for people in wheelchairs or walkers. The staff are experts at booking tours; our catamaran trip was a highlight of the vacation. The hospitality here is truly exceptional. We leave with wonderful memories and can't recommend this team highly enough!

Went there with my wife to celebrate our 15 years anniversary, had a wonderful time! Great service from the staff, room was spacious and attractive, breakfast was your typical continental thing with high quality, and the views from the room were simply beathtaking! I recommend the Anor restaurant and also the Aegean restaurant, which are just a short walk away.

We booked Pegasus Suites for my 40th birthday trip. We had an amazing stay. We were delighted with the warm welcome from Charis (hotel manager), who led us to reception and we were given champayne on arrival. To our surprise all our bags were taken straight to our rooms. There were a lot of steps so it would have been a struggle, so this was a relief. The manager introduced us to the lovely receptionist Maria who was also warm and welcoming. They both ensured we had a comfortable stay by checking on us regularly. The manager was around at breakfast each morning to check everything was ok, which was nice touch. The breakfast was lovely- great selection and different daily. The staff were warm and friendly and greeted us with smiles throughout our stay. The room was beautiful, clean and had breathtaking views. The stone cave-like feel was unique and what we were looking for for our stay in Santorini. The balcony area was stunning and the hot tub was lovely and warm. The service was fabulous. The location was convenient with a 15 minute walk to Fira and also on the way to the stunning hike up to Oia. We would definitely recommend this hotel to family and friends. Thanks to all the team for a memorable stay!