Andaz Bali

The best vacation we’ve ever had. We’ve never encountered such professional, helpful, and friendly staff. We rate the food, atmosphere, cleanliness, and service as 11/10. We definitely recommend it and look forward to returning to the hotel soon

Andaz Bali is a beautiful 5-star property with massive rooms, decent balconies, and exceptionally polite staff. The landscaping is lush and expansive, making for a very serene atmosphere. We especially loved that the beach is right outside, with a 2-mile stretch perfect for long walks. Highlights: Dining: The Korean BBQ with live performances was the absolute highlight of our stay—highly recommended! Perks: Free bike rentals were great for exploring the coast. The "all-day" coffee, tea, and snacks in the common area were a lovely touch. Location: Only a 15-minute walk to a nearby mall, which is perfect for escaping the midday heat. Areas for Improvement: Vegetarian/Vegan Options: While there are staples like margherita pizza, gnocchi, and avocado toast, the menu feels limited for vegetarians and quite difficult for vegans. Activities: The free activity menu is mostly geared toward children. Charging 150k IDR for yoga feels unnecessary for a 5-star resort; offering complimentary yoga or Pilates at convenient hours would definitely improve guest engagement. Comfort & Layout: The pools are surprisingly small. More importantly, the seating in both the restaurant and the massive lobby is quite uncomfortable. For a hotel of this scale, the lobby is underutilized with very limited seating. Value-Adds: The free non-alcoholic minibar is a nice gesture, but the snack quality felt a bit like an afterthought. Adding complimentary kayaks or paddleboards would bring the property up to par with its competitors.

Beautiful grounds, excellent breakfast, top-notch service!

They had reasonable activities for kids on site, the cultural show in the evening was really engaging too and services were top notch. The staff at all outlets were really accommodating and friendly towards my 18 months old toddler, making it really easy for us. Food selection was really extensive and the in-room mini bar was free for us as well. So we really appreciated that. Just to note, you’ll have to pay cover charge to the hotel if you get an external photographer. So perhaps check with the hotel first for their own in-house photographer contact.

The Andaz Bali is ideally situated. You can walk out of the back of the hotel onto the beach/beach path, or walk out of the front of the hotel to walk through Sanur itself. We loved this hotel & resort. It is located next to the sister hotel, The Hyatt & you can use their facilities too. We dined at the Pizzeria at the Hyatt which was lovely, & they provided a buggy taxi to return us to the Andaz (it's only a short walk but it had started to rain). The Andaz Bali resort is based on a Balinese village & the resort grounds are lovely and are beautifully maintained by a team of gardeners. It's so relaxed and peaceful. The restaurants provide an excellent choice of food which is well cooked and beautifully presented. Our room was really nice, very quiet & the housekeeping service was excellent. Housekeeping communicated with us via email to ensure that they weren't intrusive & tailored their service to our needs. The room was well equipped and very comfortable. We had a huge bath and a lovely separate shower in the bathroom. We also really appreciated the covered patio with overhead fan - protected us from the sun & rain! The staff are exceptional at the Andaz - professional, efficient, friendly & very welcoming. The pool areas are kept very clean & are beautifully landscaped with plenty of sun beds. Use of the free bicycles was really good too - the beach path is flat with a lane for cyclists & a lane for pedestrians. The beach is on the doorstep & is kept very clean. We had a wonderfully pampered and relaxed 8 night stay at the Andaz Bali. We would highly recommend it.