Caesar Business Vila Olimpia

I stayed at this hotel for eight nights during my visit to São Paulo. The first room I was assigned was far below the standard I would expe ct. The wardrobe was falling apart, handles in the shower were coming loose from the wall, and the room was neither clean nor properly maintained. After several requests, I was moved to a newer room, which was in much better condition. However, it still had significant maintenance issues: the bathroom sink was clogged, and the shower water was either extremely hot or impossible to regulate to a comfortable temperature. Unfortunately, neither of these problems was resolved during my stay. Another downside was the noise during the day. There was frequent housekeeping and maintenance activity in the hallways, making it difficult to relax or rest in the room during daytime hours. On the positive side, the housekeeping team was excellent. The room was cleaned thoroughly every day and maintained to a very high standard throughout my stay. The front desk staff made an effort to help, but they were not particularly welcoming and often struggled to communicate effectively in English. The hotel advertises itself as a five-star property, but in my opinion, its maintenance and facilities fall well short of five-star standards. Breakfast was enjoyable, with a good selection, and the restaurant staff were consistently friendly and attentive. I would not recommend booking half board. The dinner menu did not change throughout the entire week—exactly the same dishes were served every evening, making it repetitive and disappointing for anyone staying more than a couple of nights. One of the hotel’s strongest points is its location. The neighborhood is quiet, safe, and pleasant, with a small shopping mall within walking distance and several very good restaurants just a few minutes away. It is also easy to get around the city using Uber, making the hotel a convenient base for exploring São Paulo. Overall, I am not convinced that the hotel offers good value for the price. While there are some strong points—especially the location, the housekeeping team, and the restaurant staff—the maintenance issues, daytime noise, and overall condition of the hotel make it difficult for me to recommend it as a true five-star property.

Our server Gilbert’s and the chef creating our delicious tapioca omelettes were the best, polite, friendly and courteous.

I completely agree with the comments made by Gratianne L. (Business traveler, stayed on 9/15/2025). I am currently staying at the Gran Mercure Vila Olimpia in São Paulo, and sadly, her words resonate with me in every corner of this experience. The location is excellent, the front desk welcome sincere and kind, and the breakfast more than acceptable. But once you close the door of your room, reality tells another story. The space itself is not the problem—the size is generous, the views are fine. What hurts is everything else: the bathroom walls scarred with stains and scratches, the loose sockets that whisper neglect, the absence of something as simple as an iron, which in almost any hotel allows a weary traveler to restore dignity to their clothes after a long journey. These may seem like small things, but it is always the details that speak the loudest. They are what transform a stay into either comfort or disappointment. A true 5-star experience is not built only on what shines at first glance, but on the quiet care given to what the guest discovers inside. Here, unfortunately, those details are forgotten, and with them, the magic of hospitality fades. I am supposed to stay here for 42 nights, but honestly, I don’t know if I will make it through the whole stay. It is day 1 (9/24/25) and I’m considering whether I should look for an alternative.

I stayed here for a few days on business. It is a Mercure hotel, well-appointed and with friendly and courteous service. The rooms have a huge bed, are comfortable and clean. The bathroom has branded amenities, a strong shower and hot water. Breakfast and dinner are served with friendly and attentive service, and there are a variety of delicious buffet options. Any negative points? Yes. Check-in is slow, with a lot of bureaucracy and few staff. The location is in a non-tourist area.

I left a pair of expensive earrings on the desk in my room on check out. I notified my colleague to go to my room to retrieve them. The hotel staff would not let them up in the room to go check. They left my phone number to contact when they were found and no phone call ever came. I returned to the hotel one week later and spoke to the manager and she said that they were never found. The person that cleaned the room stole them and the hotel never did anything to help me. Live and learn but please do not leave your room with anything of any value behind. You never know who goes in and out of your room. If it wasn’t for my company, I would never return to the hotel.