Grand Hyatt Sao Paulo

The hotel was beautiful and the staff was incredible. Best Breakfast i have seen in a long time, the beds were more comfortable then most of the hotels I have stayed at.

Bedrooms are seriously worn out. Furniture all scratched, mold in the shower. No coffee machine. Carpet not very clean. Shower door did not properly close.

I was disappointed with my recent stay at the Grand Hyatt São Paulo. As a Globalist, I’ve come to expect a higher level of service, but this visit missed the mark. I had reserved a meeting room in the lounge, yet when I arrived, the hotel had no record of it. This caused unnecessary stress and disrupted an important meeting. I also informed the hotel the day of that I would have a guest with me, but for reasons that were never explained, my +1 was still not added to the room and was denied lounge access. It was inconvenient and embarrassing for both of us. Given the brand and the price point, these operational basics should be handled smoothly. Unfortunately, the stay didn’t reflect the standard I’m used to, and I won’t be returning anytime soon.

This is a nice hotel in a pretty safe neighborhood of Sao Paulo and it's well maintained except a bit old mattress and a little far from the main interest of the old town. The staffs are professional and welcoming and the food offered in the restaurant are delicious. The hotel also has an indoor and outdoor pool and a nice gym but the weight section can be improved a bit. Overall it's a good Hyatt hotel and reasonable priced.

Great hotel... always improving structures, ambiences and attention to guests. Good cleaning and silent in and out the rooms