Grand Hyatt Sao Paulo

This was the best customer experience we ever had with our Hyatt stays. Everyone who helped us was extremely courteous. Daniela at the Club Access, Nathalia and Estela went above and beyond with our requests and that made our experience even better.

We were a little nervous about out trip when the hotel asked if we needed an armored car for airport transfer. The driver was waiting for us and it took about 50 minutes to get to the hotel at 10 pm at night, check in was smooth. Room was very spacious. Bathroom was huge and had all luxury amenities. We ordered room service that night since it was 11 pm when we checked in. The food was great and came within 30 mins. Next morning we had a very nice breakfast at the club lounge (included in the room we booked). We also enjoyed the Happy Hour and evening snacks at the club lounge. Food was excellent and the staff were very helpful. We had requested late check out-we got till 2pm and upon request we got to hang out in the club lounge till 5pm (our flight was at 10 pm). The hotel concierge helped get a taxi for us. Food was excellent at the cafe too. Overall, a wonderful stay.

I had a great experience. The hotel is well equipped. Breakfast and dinner were delicious. All the staff were very kind, respectful and attentive. Thank you, I will be back.

Overall, I really enjoyed my stay at the Hyatt. I was there for business and the hotel had everything I needed. The views from top floors are nice as you get to see the famous bridge in SP. The breakfast buffet was delicious and I really liked the pool and sauna. The gym also had everything you needed despite the weight room being very small and crowded. I would stay here again.

Beautiful design in a safe walkable community. Friendly attentive staff. Comfortable bed with quality linens; great shower!!!