Hotel Sosei Sapporo - MGallery

I was really looking forward to my stay at the Hotel Sosei, and really wanted to love it. The "bones" are there, and the staff is excellent. However, my five nights were an absolute nightmare due to the poor air conditioning. We set the HVAC system to its lowest, which was 18.5 degrees, and the room didn't even get close. I understand that it's been a hot summer, however I've been to Sapporo in the past during a hot summer, stayed at a hotel 1/4 of the price, and the AC was superb. You just cannot put yourself out there as a pseudo luxury property and not have an acceptable system to keep guest comfortable. We did bring the issue up upon check in with the front desk, and they just dropped off another cooling fan, which really didn't help much. I even went out each night to Seico Mart or 711 to get extra ice hoping that more would help but to no avail. Between this and having to take cold showers before bedtime made the stay a lot of work. That being said, the property has the potential to become a great one. The hotel is part of the Sapporo Factory complex and is aesthetically pleasing. The room's beds would've been comfortable with better AC and sheets (rough and scratchy). Location wise, the property is a 10 minute walk from Sapporo Station. The main area of Sapporo Factory is across the street, and there is plenty of restaurants and shops, particularly if you're the outdoorsy type (North Face, Snow Peak, Mont Bell). Given the location, the hotel is really quiet. The clientele tends to be more couples and families, so it's not so much a crazy party hotel. We had one issue with a manager (she didn't have a name tag on maybe for a reason) telling me that our second booking was non-refundable. We decided that we wanted to leave Sapporo after five nights rather than six. The manager insisted that my second booking for the three final nights could not be changed, even though in their specific terms, I was still within the free cancellation period. She also told me that she couldn't do anything and that I needed to go through my travel agent. I did book through my travel advisor, who happens to be an Accor Preferred Partner and he wasn't too pleased with this. Luckily, Sahan at the front desk, listened to my explanation, viewed my documentation, and realized I was in the right. Sahan is definitely a really great guy and demonstrated so much professionalism as the middle man between me and the manager. Food and beverage wise, our package came with breakfast and a $100 credit to be used on F&B/incidentals. After having breakfast our first morning, we opted never to return. All the food seemed to be overcooked, variety and quality were average and the dining area was absolutely crazy busy. We opted to walk to the ANA Crowne Plaza all subsequent mornings for coffee and breakfast. I do not like leaving negative reviews. If it's a service laps, I always will let it slide, but I now see that I'm not the only person with this type of complaint. The property has the potential to be a great one, and I hope that they take these types of reviews to heart to make them fulfill their potential.

The staff is super friendly and accommodating. The breakfast buffet was good. Unfortunately the rooms are tiny.

We stayed here for five nights during our visit to Sapporo. The exterior of the building is rather plain, but the interior is beautifully designed, with quality materials and a warm, elegant atmosphere. The hotel is not located in the very centre of Sapporo, but we found the location convenient. Sapporo Station is about a 15-minute walk and a subway station is only a few minutes from the hotel. Our room, a deluxe with 2 queen size beds and heritage view, was spacious enough for 2 people, with very confortable beds. We would have just appreciated to get some more or stronger lights. The breakfast was excellent, offering a wide variety of both Japanese and Western options. As Accor Platinum members, we particularly appreciated access to the Executive Lounge. It was the most generous lounge we have experienced, both in terms of the selection of drinks and the quality and quantity of food available throughout the day. Overall, we had an excellent stay. The outstanding service (every member of staff was genuinely friendly, attentive and eager to help) throughout our stay, comfortable facilities and exceptional Executive Lounge would definitely make us choose this hotel again on a future visit to Sapporo.

From the moment we checked in through check-out, we were always greeted by the hospitable and friendly staff. They were very helpful and helped us arrange a taxi to the airport for an early morning flight. Shout out to Hiro, the bar lounge chief, who was very sociable and informative talking to use about the different types of Japanese whiskey and gin. Additionally, the ladies that were also working the bar area one afternoon were so so kind to help me with the latte machine, which wasn't working properly that day so one of them ran to the back and made me one. The staff made us feel welcomed and made our stay that more enjoyable. I also booked through AMEX since this property is part of their Hotel Collection so we had additional benefits as card members. Our room was nicely appointed and when we arrived we surprised to find a plate of tasty treats! Very thoughtful touch. We would stay here again.

Nice hotel, a little quirky in decor which we liked. Breakfast was a buffet, with lots of options both traditional Japanese dishes and more international cuisine. A bit pricey honestly which surprised us. The location is ok. It’s across the street from the Sapporo factory which is basically a large discount shopping mall. The hotel is about a 15 min walk from the Sapporo train station as well as local sites and restaurants we wanted to visit. Our rooms were fine. Overall a nice place, however If we were to do it again I would choose to stay to a hotel closer to the places we were interested in visiting.