Casa Madrona Hotel and Spa

One of our dogs has CHF and our room was on the hillside which had quite a few steps to get to room. Our dog was so out of breath he couldn’t make it to the top Of the stairs. They were able change our room to one that has complete elevator access…we were so appreciative of the accommodation! I can’t recommend this hotel enough! Looking forward to our next visit!

I had a very lovely stay at Casa Madrona which I consider a tucked away gem in the heart of Sausalito. Victoria was a rockstar setting up my reservation while ensuring I had a wonderful time throughout my stay. Valet, and front desk team provided top notch service throughout. Having worked in hospitality, I like seeking out spots with character. My room was spacious and well designed. It did not feel unimaginative like chain hotels. The art on the wall was intentional which says a lot. The last time I had been to Casa Madrona was 2006. My recent stay was both for nostalgic reasons and sheer curiosity, was it going to be the same special place I knew it to be? And sure enough, it did not disappoint. I also love that the ferry to SF is a five minute walk, and if you get a room with an oceanside view, nothing beats the view of the water and SF skyline.

Everything was outstanding from the moment we walked in the door to the moment we left. Jim took care of us with the perfect balance of professionalism and a warm, whimsical personality that made the stay truly memorable. The room was clean, relaxing, and beautifully maintained, and the level of service throughout was exceptional. We couldn’t have asked for a better experience and would absolutely return.

travelled here for a business trip and was pleasantly surprised. will certainly be coming back for a personal trip.

The Bad: exorbitant pricing for subpar room size and quality (about $600/night). -- keycards failed to open the door a few times, and they had to be 'refreshed'/re-magnetized or something. -- no microwave -- tiny mini-fridge that made the cabinet in which it was housed feel like a sauna -- 'harborview' 'cottage'. as another reviewer mentioned, there are huge trees that block the views. and i don't know what yall think a 'cottage' is, but the images and wording on their site suggest secluded, no shared walls, no multiple staircases for access, etc. it's basically the worst combination of... you can still hear neighbors (except you can also hear other non-adjacent neighbors, roof parties) and it's not accessible via the elevator and a brief, stair-less walk. the main waterfront road (bridgeway) is right under your nose/room, so you can definitely hear and maybe smell the people/traffic noises/related odors. -- balcony was small and had no light -- towels had disgusting stains (see photos) -- bathroom shower barely drained (see photos) -- (note) per their policy they also offer pet-friendly rooms (another $100) but it doesn't include anything other than a crate if requested. most higher-end establishments offer treats, luxury bedding, toys, waste bags, etc. ---- Staff was nice, but did not offer to address the issues we encountered other than refreshing the keycards for basic room access. if we saw the towel/shower stuff before near midnight we absolutely would've left before staying the night. One person at the front desk started our checkout process, seemingly went attention-offline during, and the other front desk person had to tell us that we were 'good to go'. a pointless 'sorry about that' when we told them about the towel stains and non-draining shower, among other things... no offer to make it right. not that we would return... and not that you/anyone should ever patronize this place, ever (again).