Casa Madrona Hotel and Spa

Everything was outstanding from the moment we walked in the door to the moment we left. Jim took care of us with the perfect balance of professionalism and a warm, whimsical personality that made the stay truly memorable. The room was clean, relaxing, and beautifully maintained, and the level of service throughout was exceptional. We couldn’t have asked for a better experience and would absolutely return.

travelled here for a business trip and was pleasantly surprised. will certainly be coming back for a personal trip.

The Bad: exorbitant pricing for subpar room size and quality (about $600/night). -- keycards failed to open the door a few times, and they had to be 'refreshed'/re-magnetized or something. -- no microwave -- tiny mini-fridge that made the cabinet in which it was housed feel like a sauna -- 'harborview' 'cottage'. as another reviewer mentioned, there are huge trees that block the views. and i don't know what yall think a 'cottage' is, but the images and wording on their site suggest secluded, no shared walls, no multiple staircases for access, etc. it's basically the worst combination of... you can still hear neighbors (except you can also hear other non-adjacent neighbors, roof parties) and it's not accessible via the elevator and a brief, stair-less walk. the main waterfront road (bridgeway) is right under your nose/room, so you can definitely hear and maybe smell the people/traffic noises/related odors. -- balcony was small and had no light -- towels had disgusting stains (see photos) -- bathroom shower barely drained (see photos) -- (note) per their policy they also offer pet-friendly rooms (another $100) but it doesn't include anything other than a crate if requested. most higher-end establishments offer treats, luxury bedding, toys, waste bags, etc. ---- Staff was nice, but did not offer to address the issues we encountered other than refreshing the keycards for basic room access. if we saw the towel/shower stuff before near midnight we absolutely would've left before staying the night. One person at the front desk started our checkout process, seemingly went attention-offline during, and the other front desk person had to tell us that we were 'good to go'. a pointless 'sorry about that' when we told them about the towel stains and non-draining shower, among other things... no offer to make it right. not that we would return... and not that you/anyone should ever patronize this place, ever (again).

Everything was perfect. Property was clean and beautiful. View from the room was amazing. We regretted not staying longer than just one night.

My wife and I enjoyed our visit so much that we extended it. The restaurant, Poggio, is the best we've found in Sausalito, our two-level room was exceptionally comfortable, the front desk (Jim) went out of their way to assist with our extended stay, and the location couldn't be better. Simply walking across the street to the ferry terminal gave us 30-minute access to San Francisco and cable cars--as well as a beautiful trip across the bay. We will certainly stay there again anytime we're in the Bay Area.