Casa Madrona Hotel and Spa

Very distinct property with multiple levels, lots of history, well maintained rooms, etc., and a very accommodating staff, especially Adam! We had a family event at Books on the Bay (just across the street) followed by an extraordinary friend's dinner at Poggio (next door). Parking on roof for Tesla charging was perfect! Room with porch overlooking bay was super! We missed out on the breakfast credits for no one explained how it worked...next time. Spent my career in hosptiality and can't wait to return.

I checked into Casa Madrona expecting a luxury stay and instead found myself checking out in the middle of the night. The bed was unbearably uncomfortable and hard that sleeping was impossible. It felt like a budget Days Inn mattress..hard, noisy, cheap, and completely unacceptable for a ‘luxury’ hotel that is one of the most expensive in the area. When I spoke with the front desk, they offered to move me to another room, then casually admitted that all of the beds in the hotel are the same. That alone says everything. If every room has the same terrible mattress, that’s not a solution, it’s an admission of a property-wide problem. I didn’t want to go to another room just to be just as frustrated and even more tired. This was then used against me when I requested a refund because they offered me another room.. I am not a picky sleeper when it comes to mattresses and am fine with a nice firm mattress, this is not a nice firm mattress and there was no effort to offer any solutions like a mattress topper, etc. To make matters worse, Keith in management refused to issue a refund despite the fact that I couldn’t even stay the night. The rooms themselves are also dated and tired, with nothing that justifies the premium price point. There is absolutely nothing luxury about this hotel whatsoever. The only redeeming quality is the location, but a decent address doesn’t make up for zero sleep, dated rooms, and dismissive customer service. If you value comfort, sleep, a luxury stay, or fair treatment as a valued-guest, look elsewhere. I live locally and will never recommend this hotel to any of my friends or family, and definitely won’t be back myself.

Stayed at Casa Madrona for a visit with family in Sausalito, and it was tremendous. Fantastic location, very large and comfortable room, and very reasonably priced. A *very* minor question about the bill was quickly resolved. Highly recommended! One tip: The air conditioning / heat in our room had, I think, been programmed by a previous guest to raise & lower the temperature at various times. If that happens, it's probably easiest to call the Front Desk rather than try to resolve it yourself.

More than a month after having my car broken into inside the hotel’s own parking area — where my Passport, MacBook, iPad and other belongings were stolen — Casa Madrona continues to deny any responsibility without offering a real explanation. What makes this even more unacceptable is that a hotel employee explicitly told me the parking area was safe and monitored. I tried to resolve this privately and cooperated in every step, but the lack of accountability and professionalism is astonishing for a hotel of this category.

Sausalito is a tiny, picturesque town just north of San Francisco. We were there for a family event. There are limited hotel and AirBnB options and unfortunately Casa Madrona is billed as the best. Maybe that is true but it is only relative to the other choices in town. The rooms are nice albeit you can hear street noise. Other than a spa which we didn’t experience the hotel literally has zero other amenities. A tiny lobby area, no restaurant, no gym, you cant even get a coffee. Yes there are stores and restaurants nearby but for the $500 per night they charge it just offers no value whatsoever.