Casa Madrona Hotel and Spa

This is our first stay in Sausalito. We choose the best hotel from the review and experience of other guests. And, it is totally right! The hotel is excellent. The staffs are humble and professionals. The room is extremely clean and comfortable. The view from our room is stunning. We choosed acroom with bslcony. And the location is perfect, right in the heart of downtown Sausalito. We will come back again for sure, if we have an opportunity to visit San Fransisco again.

Hotel has a spa like vibe-quiet, smells great, intimate, etc. Staff were very nice and accommodating. Views are spectacular at the front and hotel is in the heart of downtown (old) Sausalito. Walk to ferry, great bars and restaurants. Easy to get to from SF. Highly recommend.

Loved our stay at Casa Madrona in October 2025. The balcony overlooking the marina was spectacular. Huge room with very nice robes and slippers. Our coffee maker didn't work but it didn't matter because so many cute coffee shops are in the area. Parking directly across the street in the public parking lot was convenient.

Sausalito's finest (if you don't mind an elevator out of order for a big bulk of a weekend day and actually enjoy accomplishing your 'steps' workout outside of the gym). On an administrative note: make sure you book directly as opposed to with a third-party online reservation entity to avoid surprises. But make no mistake about it: Rooms and bathrooms at Casa Madrona Hotel & Spa feel like a five-star hotel should. And that view of the Sausalito marina with a balcoiny is to die for.

The property is lovely. That raised my stars from 1 star. But the customer service not so much recently. And be aware, if you book through a third party app, you are likely to be cast aside to less good rooms. This is the third time this has happened to us, out of about 11 stays in just the last 2 years. I had to talk with staff 4 different times, because they had moved us from the Harbor View Room that we had booked, to an accessible room. We started talking with the hotel at about 9 PM the night before our arrival. That person kept insisting that we had booked an accessible room. We finally emailed him our reservation, and he let that “defense” go. Then he changed to, “Oh, I see you booked from a 3rd party app.” It went on and on. He was more interested in “defending,” rather than serving. We spoke with more people in the morning before our arrival. Then after promising to comp our parking for 2 days, they strenuously tried to remove that at check-in. My last call before we arrived was with the Reservation Supervisor, who said we would be in the Harbor View accessible room, but she would comp our parking. I added, to please not move us to a side room, which is much smaller. On arrival, they indeed had moved us to a side room, and they argued that because that was a “regular”Harbor View Room, they would not comp our parking. When I explained how often we come, and that we bring other guests with us (2 other rooms booked besides ours this trip), they relented and comped our parking. We have stayed in about 25 properties all over Paris, Caribbean, Seattle, Oregon Coast, Greece, Tiburon, Mexico, etc. in 2024 and 2025. This situation at Casa Madrona was our only hotel difficulty for that time period, out of far more than 25 bookings. I am sure the staff at Casa Madrona have decided that I am somehow a “difficult customer,” but what about the 25+ great bookings we enjoyed otherwise. My wife and I both operate under the premise that service is a 2 way street. That it is our job to care well for those who help us in the service industry. So it is very rare that we experience this type of lapse of service at a hotel, because we normally try to care extra well for them, too. By the way, we paid just under $1,200 for our two night stay. At that price, customer service should reign supreme! They need to hopefully read this review and consider possibly upping their customer service. I will email it to them.