Andaz Savannah

Our stay at the Andaz was nothing short of exceptional. I didn't know much about the hotel, prior to our visit, but I was blown away. At every turn., the robes were plush, the pool and surrounding area were beautiful. They even offered nightly s'mores for the bonfire. It was extremely convenient to everything we wanted to do. But the star of that hotel was, by far, the staff. Every single person we encountered was exceptional. Some of the most genuinely kind, friendly, and helpful people I have ever encountered in my travels. From every department, over every day of our trip. I plan to stay here on every future visit to Savannah. I would like to assume that this is the goal of the brand, itself. And I will be looking to stay in more Andaz properties in the future.

Excellent stay. Valet was fast, got out car in less than 15 minutes. Conveniently located within walking distance of some amazing restaurants. Kind and attentive staff.

Lovely location, comfortable beds, nice gym (thought the Peloton rower wasn't working), nice pool, and very kind staff! Valet parking and "destination" fee every day added a good amount of money to the final bill for only three nights.

Billing nightmare - I booked through JetBlue vacations, which I prepaid for room, taxes and fees. Upon check-in, I was charged for the entirety of my stay. Front desk told me the amount charged will be returned when I check-out but it's been two full days since I've checked out and the amount is still pending on my card. I was also charged a valet fee to which was explained that an attendant must have heard the room number incorrectly - both VERY avoidable. I was charged a destination fee and taxes at check-out for my stay which jetblue never disclosed ($32++ per night) and anyone booking through a third-party site should be very cognizant of. My hotel room door was not closed properly after housekeeping serviced the room. I was very alarmed when I returned after a full day to find my door open, huge SECURITY concern. Front desk appeared to be very unfazed by my reporting. The AC unit in the room was very loud and didn't regulate temp very well despite there being a thermostat in the room to control the temp - it was consistently either too cold or too warm. Despite my experience, this hotel was in the best location if you're looking to be in downtown Savannah. This is solid hotel choice in terms of location and cleanliness of the room.

Lovely hotel in a perfect place for a walkable trip around Savannah. The staff is excellent, and the room was gorgeous. We were able to check-in early and were upgraded to a suite for a really nominal fee.