Andaz Savannah

Ervin made our stay at Andaz extra special! He greeted is warmly and took good care of of us at the valet. The rooms were clean and quiet, beds comfortable- I actually slept ! Would definitely choose to stay here again.

Great location, staff are phenomenal, super friendly, attentive and quick with requests. Ervin the valet guy had our vehicle to us without delay and was very proactive. Only complaint is our free upgrade was not offered and the Andaz suite we stayed in was a bit run down and 1 of the 2 elevators were out the whole time we were there.

Pretty substandard for an AMEX fine hotel and resorts. The size of the room was nice but that was about it. Everything was very dated, our sink was plugged, shower sucks, carpet old, no way to child lock the balcony. Lobby was is underwhelming and not particularly clean. We stayed with our two young children and the first night our whole room smelled like straight weed. I contacted the front desk, they said a manager would call us the next day but the smell was likely due to the room next door, no one called or contacted us the remaining part of the stay (2 more nights). There’s no evening reception, I think they used to have one but not anymore. Only one elevator was working for all 6 floors of the hotel, roughly 40 rooms per floor - 240 rooms total - so we ended up using the stairs because it was a 5 minute wait to get the elevator. If you plan to use the food for your credit, note that they have built in fees in the food price so not all of the food menu price actually is billable to the credit. The location was good, and if you get a good deal on a room then it might be worth it but definitely not the Amex experience we are used to.

The location was right in the heart all the entertainment and restaurants. The hotel staff was helpful and polite. The rooms were clean and came with free snacks and drinks. The valet process was fast and easy. Ervin was amazing!

Ervin was extremely friendly. Highly recommend.