Andaz Savannah

Fell short of other Andaz experiences primarily due to the complete lack of welcome and politeness from the lady on check-in who seemed completely disinterested and curt. Never looked up or even said hello, just demanded ‘name’, ‘passport’, ‘credit card’. It doesn’t take much to make people feel welcome in a hotel but here it was lacking. By contrast Ervin the doorman was great - courteous and helpful and went out of his way to help us find parking.

I’ve never has such great valet service. Ervin was so personable and a joy to be around.

We love the Andaz. Our favorite in Savannah. Ervin is great. He always went above and beyond to make sure our car was ready when we needed it.

Great hotel, and perfect location! Ervin was nice and helpful - great customer service!

Ervin met us at the hotel entrance and was so friendly and attentive. We have a Thule on the top of our car and he went out of his way to make sure it would clear for the parking garage. He took all of our luggage inside and answered any questions we had about the hotel. That initial interaction when you check in to a hotel is so important to a guest and Ervin made it seamless. From the friendly front desk, to the bartender who gave us dinner suggestions it was overall a wonderful experience. We will definitely stay here again. It was a wonderful location in the heart of the historic district and we were able to walk to everything.