Andaz Savannah

We stayed for 4 nights. Good location. One of the two elevators did not work the entire time. I expected the $151 “destination fee”, for basically nothing however they also charged a $350 fee that is like a security deposit that I will not get back for 5 to 7 days. That is ridiculous. I just stayed at a Marriott for a week that had no such ridiculous policy and will not book a Hyatt next time.

Only 1 elevator worked the entire week. On one day, the only two elevators were not operating. This caused significant delays and stress to travelers. The valet service is expensive but worth it -- I found it fast, easy, and the parking attendants responsive and courteous. The front desk seemed more interested in making sure you bought back your umbrellas than addressing the elevator issues -- which btw, the guests and hotel staff all had to share the 1 working elevator. Hotel rooms were quiet and spacious. Hotel is well located. Concierge workers were friendly and warm.

Ervin was the most attentive and friendliest employee we encountered during our 3 night stay. His warm smile and fabulous personality were a joy to see each time we returned to hotel or left on our adventures for the day. He helped us with a potentially sketchy UBER driver (wrong plate number in vehicle) and gave us super secret shortcut 😉to a restaurant we were heading to. If Ervin were working the front desk, I’d have a more favorable review of that area. Outdoor Pool Bar and food was non existent during our stay unfortunately so we didn’t spend too much time in pool as originally planned. Breakfast and dinner at 22 square was very good and the staff each morning were wonderful.

Ervin was an absolute joy and super helpful

The hotel was wonderful and Ervin was an amazing parking lot attendant. Courteous and professional. An asset to the Andaz experience