Hotel Bardo Savannah

Absolutely amazing property. Wish I had a day just to relax and enjoy the hotel more. The pool area was beautiful. Needed more staff at breakfast. St Bibiana restaurant was worst meal we had during our 4 day stay. $225 meal that had zero flavor. Very disappointing. I would still recommend the hotel even though we had service hiccups along the way. It is a beautiful property.

Last year I gave this hotel 5 stars, but I’m sad to say that it’s already losing a lot of its luster. It’s a beautiful place, but if you need to turn on the a/c you’ll get a moldy/musty smell. Disappointingly, on the weekends the pool easily gets overrun by slovenly guests, shouting children, and people who leave their towels on chairs all day, making it look completely devoid of space to sit. Definitely not luxurious. But what has troubled me most of all is the lack of a complete folio upon check-out. I traveled on my Amex platinum, and while they do try to make it a nice experience and provide a letter explaining all the perks, there is no way to see if/how they applied those. There is an ineffective app, but that gave me no info at all. The only folio that they provided was for extra charges made on the extra day I added at the end of the trip (also via Amex platinum). I have no record of other charges from the hotel (some of which I suspect were covered by the Platinum breakfast and property credits) and *3 emails* now have gone completely unanswered. That’s quite a bit of contact for something that should be easily provided. I was planning to book a last-minute trip again this coming week, but at this point I don’t know if I’ll be back and I certainly won’t be hyping it to other people now that I know what a weekend experience looks like. Quite sad considering the luxury direction it was headed - but apparently they weren’t prepared for all the accolades they got over the last year.

Stylish hotel located next to Forsyth Park. Room 326 has a nice view of the park and people strolling by. While it’s attractive and a buzzy scene, the hotel is a bit isolated when it comes to walking to restaurants and shops. The breakfast options are the Kroger grocery store, or the Mate Factor cafe -both about 3-4 blocks away. Didn’t use the pool-the pool bar closes at 5pm. Room had a huge bathtub that fills pretty quickly if you jam a washcloth in the drain as the drain stopper doesn’t work very well. The toilet seat is too small for the bowl so upon sitting it slides and makes a lot of noise. The in-room fridge is a mini-bar. We took everything out and removed the dividers to use it to chill our own snacks. The staff needs some refresher training about what’s in the area. Got two different conflicting sets of info about the shuttle bus that runs in a loop around the downtown area. Tip: staff should walk the area and try out the services they recommend. The free air conditioned city bus that you can hop on and off any time, the DOT, is available at a stop adjacent to the SCAD art school. The CAT Tracker app shows the routes and when the next bus is arriving. The paid tour hop on-hop off open-air trolley-style bus stop is at the next corner is $40 a ticket and stops running at 5pm. Parking extortion alert - $65.00 a night. It’s cheaper to park in downtown Los Angeles! Nowhere were the parking rates posted. Do not leave money on any surface when leaving the room unless you intend it to be picked up by the staff. I pulled out $15 to give the bellman upon arrival. He went to get ice but never returned. This one is on me: I forgot to put the cash away. We went out for dinner and a housekeeper entered the room to do turndown service and took the $15 that was on the counter next to the TV, vs on the bedside table where tips are most often placed. If you are looking for a stylish scene, this is the place. For the above reasons if we return to the area we will stay elsewhere.

Absolutely beautiful hotel - rooms, pool, restaurant, boutique, spa and gym. Impeccably clean and so well appointed. But the real reason to fall in love with this hotel, is the amazing staff. They don't fawn over you. Rather, they are genuine in their welcoming spirit and unbelievably helpful and kind,

Great room upgrade, front desk was super efficient with the right level of courteous (not too much that can back things up or delay check-in/check-out and not too little). Valet worked smoothly this time; only had to ask for the car once. Valet seems pricy; almost $60 per night...doesn't leave much room to cash tip the valet people. Cesar salad with grilled chicken for dinner was great!