The Kimpton Brice Hotel

Dinner at Pacci was absolutely delicious! But what made my experience is the service. My server Shakearia was phenomenal! It was my wife birthday she went above and beyond! She was so professional and very personable. I asked to speak with a manager, she stated that she was the supervisor on duty. This young lady needs a promotion. She is the highlight of this place! My wife had the cheese and fig pizza, I had shrimp scampi. Both recommended from Shakearia. Neither dish lacked in flavor and the presentation was 10 out of 10. If you are in Savannah and looking for great food please don’t pass up on Pacci. Ask for Shakearia! She is the definition of hospitality! We did not stay at the Kimpton Brice just a nearby bnb but we will for sure stay at Kimpton Brice our next visit !

I recently visited Pacci Italian Kitchen for a first date, and I can honestly say the experience was unforgettable. From the moment I walked in, the atmosphere was warm, inviting, and perfect for such a special occasion. What truly made the night stand out was Shakearia. She went above and beyond to make sure everything felt comfortable and special for me. First dates can be nerve-wracking, but her kindness, attentiveness, and genuine energy helped calm my nerves and made me feel completely at ease. She was not only professional but also incredibly thoughtful a true gem. Shakearia is a perfect example of the level of excellence and hospitality that represents the brand. Because of her, what could have been a stressful evening turned into a beautiful and memorable experience. I’ll definitely be back and highly recommend this place to anyone looking for great food and even better service.

This was the best experience, best hospitality the employee Shakearia Williams was so wonderful cheerful,patient & respectful and most of all her customer service is everything.She deserves a award!!! Great personality she went above and beyond i definitely will be visiting Brice again!!!

Without question one of the worst hotels of my life- and I am a travel writer. I arrived here excited, only to be given a suite that was in darkness with no functioning light switch and a fridge which made so much noise I had to unplug it.When i complained to reception the lady there just nodded and confirmed she knew about the light switch being broken. I was then moved to a smaller room for which i was told i would be refunded the difference. This is where the absolute chaos started. The entire hotel had been booked out by spring breakers. My room was in the middle of them all. (Paying guests should have been informed about this). The entire corridors (plural) were filled with music until late at night, screaming, running around- and a fight even broke out in the room next to mine after i asked them to turn down the music. I then complained to reception who did absolutely nothing and said she could not move me but i was welcome to find somewhere else to sleep- this was at 10pm on a Saturday night. There was no security on the door to deal with the fight or the noise so in the end at 11pm I had to find another hotel. There was never any apology or offer to help me find another hotel or even pay for the uber to get there. Honestly, it was shocking. To add insult to injury i was told that I would be refunded for the stay since the room i had booked was basically not usable for a night's sleep. Booking.com, who i booked though, have still not heard from reception to confirm this. Instead I just got a one liner to my own email from reception saying 'waive fees'- that was it. So now I'm wasting time between Booking.com and trying to hear back from someone responsible at Bryce (it's impossible to call or email) to get this fixed. I dont know who is the manager at this place but things are not being run correctly which is very sad. Added to which this hotel is basically for budget travellers. The rooms are basic and not at all what you would expect for the price. The only relatively nice area is the reception which they choose for most of their photography. I have never written a review like this but it was so bad I felt compelled so that other travellers can be aware. Avoid at all costs.

This hotel was provided by American Express Platinum Travel and was one of the worse hotel experiences. I am shocked that Amex would recommend it, much less for $1,420 for two nights. The check in was miserable when only one person at the desk and a long line of people No early check in and not upgrade The desk person could not get me our welcome letter as he was too busy, but assured me it would be delivered to the room. It was not Room was dirty, could almost not see through the filthy windows Bathroom mirror was dirty The wallpaper in the bathroom is peeling away Toilet paper holder was loose and thus the roll keeps falling off Breakfast service was slow and the food arrived cold. Tried to talk with a manager, but no manager until after 3 We have stayed in better roadside motels than this “four star” hotel