The Kimpton Brice Hotel

I stayed at the Brice when I accompanied my husband on his business trip. The suite was nice and big, and the bathroom was enormous. It’s in a good location, with restaurants and shops a short walk away. Unfortunately, the room just looked out on the road, so there was a fair amount of traffic noise day and night. The service was good, but slow. We asked for a new bar of soap and after waiting for it for a long time, ended up retrieving it ourselves from the front desk. The service at the hotel restaurant was even worse, and I never got a refill on my coffee as I had requested. The atmosphere was fine, and I enjoyed seeing all the dogs around, although one afternoon there was a dog crying for a couple of hours — I assume his owners had left him alone in the room — and I finally complained at the front desk. I don’t know what they did, but the barking stopped after that.

I am shocked to read some of the reviews as I travel the world and loved this hotel. The room was beautiful and quiet. It is centrally located and we loved walking to the AC hotels rooftop restaurant -bar ( Lavenders) at night for drinks. The staff was lovely and had the room super decorated with a bucket of treats for my daughter’s birthday. The restaurant is good but yes was slow for breakfast. It was not slow for dinner and we the food was great. The pool was amazing except for a 1pm pool party that people off the street could pay $30 to attend we did not like that as the music was ridiculously loud so we left and then could still hear the music in our room. Overall really did love this hotel and all staff were very friendly.

This hotel is TERRIBLE. It’s old and dirty. The staff is incompetent and rude. Left after the first night. Don’t ruin your trip by staying here.

Excellent service and food at Pacci. Quick service by Rodrigo and helped with getting an order to our room ASAP

This hotel should not be under the IHG brand. I had a terrible experience. The front desk people were rude and the common areas were so dirty. I emailed the manager about a problem and was never contacted back to discuss. The Restaurant breakfast was not good and took forever. I do not recommend this property.