The Kimpton Brice Hotel

Without question one of the worst hotels of my life- and I am a travel writer. I arrived here excited, only to be given a suite that was in darkness with no functioning light switch and a fridge which made so much noise I had to unplug it.When i complained to reception the lady there just nodded and confirmed she knew about the light switch being broken. I was then moved to a smaller room for which i was told i would be refunded the difference. This is where the absolute chaos started. The entire hotel had been booked out by spring breakers. My room was in the middle of them all. (Paying guests should have been informed about this). The entire corridors (plural) were filled with music until late at night, screaming, running around- and a fight even broke out in the room next to mine after i asked them to turn down the music. I then complained to reception who did absolutely nothing and said she could not move me but i was welcome to find somewhere else to sleep- this was at 10pm on a Saturday night. There was no security on the door to deal with the fight or the noise so in the end at 11pm I had to find another hotel. There was never any apology or offer to help me find another hotel or even pay for the uber to get there. Honestly, it was shocking. To add insult to injury i was told that I would be refunded for the stay since the room i had booked was basically not usable for a night's sleep. Booking.com, who i booked though, have still not heard from reception to confirm this. Instead I just got a one liner to my own email from reception saying 'waive fees'- that was it. So now I'm wasting time between Booking.com and trying to hear back from someone responsible at Bryce (it's impossible to call or email) to get this fixed. I dont know who is the manager at this place but things are not being run correctly which is very sad. Added to which this hotel is basically for budget travellers. The rooms are basic and not at all what you would expect for the price. The only relatively nice area is the reception which they choose for most of their photography. I have never written a review like this but it was so bad I felt compelled so that other travellers can be aware. Avoid at all costs.

This hotel was provided by American Express Platinum Travel and was one of the worse hotel experiences. I am shocked that Amex would recommend it, much less for $1,420 for two nights. The check in was miserable when only one person at the desk and a long line of people No early check in and not upgrade The desk person could not get me our welcome letter as he was too busy, but assured me it would be delivered to the room. It was not Room was dirty, could almost not see through the filthy windows Bathroom mirror was dirty The wallpaper in the bathroom is peeling away Toilet paper holder was loose and thus the roll keeps falling off Breakfast service was slow and the food arrived cold. Tried to talk with a manager, but no manager until after 3 We have stayed in better roadside motels than this “four star” hotel

Firstly, let’s start with the positives: - the Valet was great and very friendly and attentive. - the location is great for exploring Savannah - the rooms are nicely finished. The downsides; - the service, throughout, starting with reception is awful. - there was no linen for the sofa bed, despite booking a family room, we had to request this from reception. - there we not enough towels for all members of the family. - the sofa bed was broken, we asked reception to call maintenance. After an hour they hadn’t attended, and I managed to fix it myself. - there is no coffee machine in the room, this had to be requested from reception. By this point I was bored in asking reception for stuff. - water in the room was priced at $7 - the breakfast service was ridiculous. After sitting at a table for 10 mins, nobody even acknowledged we were there. - the host was giving tables to customers coming off the street, rather than hotel guests, that had already paid. - breakfast tables remained unclear for a long time, despite queues of people waiting - There were clearly not enough waiters for the size of the dining room. For 4 star prices, this hotel is absolutely not value for money. I’m pleased we are only staying one night before moving on. We are currently 2/3rds of a roadtrip between NYC and Miami and this hotel has been the only lowlight of the vacation. This is a 4 star hotel with 2 star (at best) service - do you yourself a favour and if you need a room in Savannah, stay away from the Kimpton Brice.

If you have dogs, this is the place for you. Dogs in the reception area; dogs by the pool; dogs in the restaurant…. Truly absurd. No iron in the room - but plenty of dog hair on the floor. No in-room coffee or tea, but dog treats and drinking station for dogs at the front desk. And the wifi? HOOOOORIBLE. I was there to work and ender up tethering to my phone as it was faster. The employees are very nice - really great bunch. But the hotel is in dire need of updates - unless you’re a dog, in which case it’s just fine.

This is one of the worst hotels I have ever stayed in. At check-in, the clerk didn’t recognize or understand The Edit benefits nor provide a welcome amenity (which I understand is a bottle of water…). My first room was so mildewy it was a health hazard. Managed to get another room - which was dark and dingy but no smell. The walls are also paper thin. The breakfast was a disaster. Severely shortstaffed so took us 20 mins to get seated (not due to lake of tables), it took another 1 hour 20 mins to get food…which was inedible when it arrived. Absolutely do not stay here under any circumstance.