The Kimpton Brice Hotel

This hotel should not be under the IHG brand. I had a terrible experience. The front desk people were rude and the common areas were so dirty. I emailed the manager about a problem and was never contacted back to discuss. The Restaurant breakfast was not good and took forever. I do not recommend this property.

The four star rate is deceiving. In reality it is at best a two star hotel. It was extremely unclean, our little kids feet became black after ten minutes from walking on the floors, the service was terrible and the employees were rude, the front desk kept refusing to bring up extra blankets and sheets for the trundle bed because "they were running short", everything is dusty and dirty, there were hairs everywhere, the general manager wasn't here, the main door had to be hit with all your body weight to close, it looks like the got their furniture off of facebook marketplace, and the door handle fell off one of the bedroom doors.

Excellent front staff. Adeina was on top of things from the start. Thanks for your sense of humor. Also thanks to Ja’Laia. Lots of smiles. Nice property..well done. Also good location. Thanks.

I rarely leave negative reviews, but this stay absolutely earned one. Check in was a disaster from the start. We arrived before 4 PM and got a very slow line. Check in was at 4 and we were told to wait…no problem. No room was ready until after 4—and were told we had to get back in another long, slow line and wait all over again. Brian at the front desk was especially unhelpful. We had comps to use but couldn’t access anything because we didn’t have a room key yet. Instead of helping, he shrugged it off and offered no solution. We were even told the pool bar was open, only to walk all the way there and be turned away because—again—we didn’t have a key. We had comps but couldn’t do anything because we had no key. No help from Mister Helpful himself. The problems didn’t stop there. The room was never made up during our stay, and every attempt to get basic service felt like pulling teeth. Overall, terrible service, terrible communication, and zero sense of hospitality. I would not stay here again.

This place should be stripped of their IHG branding. Absolutely garbage experience. Staff, the hotel itself, the restaurant, all bottom tier garbage. This may as well be a motel 6 run by high school kids. They even charged my card at the bar for drinks I paid for with cash.