The Kimpton Brice Hotel

Excellent front staff. Adeina was on top of things from the start. Thanks for your sense of humor. Also thanks to Ja’Laia. Lots of smiles. Nice property..well done. Also good location. Thanks.

I rarely leave negative reviews, but this stay absolutely earned one. Check in was a disaster from the start. We arrived before 4 PM and got a very slow line. Check in was at 4 and we were told to wait…no problem. No room was ready until after 4—and were told we had to get back in another long, slow line and wait all over again. Brian at the front desk was especially unhelpful. We had comps to use but couldn’t access anything because we didn’t have a room key yet. Instead of helping, he shrugged it off and offered no solution. We were even told the pool bar was open, only to walk all the way there and be turned away because—again—we didn’t have a key. We had comps but couldn’t do anything because we had no key. No help from Mister Helpful himself. The problems didn’t stop there. The room was never made up during our stay, and every attempt to get basic service felt like pulling teeth. Overall, terrible service, terrible communication, and zero sense of hospitality. I would not stay here again.

This place should be stripped of their IHG branding. Absolutely garbage experience. Staff, the hotel itself, the restaurant, all bottom tier garbage. This may as well be a motel 6 run by high school kids. They even charged my card at the bar for drinks I paid for with cash.

We had a wonderful dinner at Pacci Italian Kitchen. Amanda added an extra spark to our night, not only was she an excellent server, but she is very knowledgeable about Savannah and just a very caring genuine person, you can tell she actually cares and that is hard to come by this day and age. She is a keeper! The shrimp scampi was amazing!

Dinner at Pacci was absolutely delicious! But what made my experience is the service. My server Shakearia was phenomenal! It was my wife birthday she went above and beyond! She was so professional and very personable. I asked to speak with a manager, she stated that she was the supervisor on duty. This young lady needs a promotion. She is the highlight of this place! My wife had the cheese and fig pizza, I had shrimp scampi. Both recommended from Shakearia. Neither dish lacked in flavor and the presentation was 10 out of 10. If you are in Savannah and looking for great food please don’t pass up on Pacci. Ask for Shakearia! She is the definition of hospitality! We did not stay at the Kimpton Brice just a nearby bnb but we will for sure stay at Kimpton Brice our next visit !