The Kimpton Brice Hotel

My husband and I recently stayed overnight (February 21st - 22nd), and to say we were disappointed would be an understatement. I have stayed at this property several times in the past and have enthusiastically recommended it to friends and family as *the* place to stay in beautiful **Savannah**. What we experienced this time was not even close to the Kimpton standard I once knew. From the moment we arrived, the experience felt off. We pulled up to the curb and the valet stood at the valet stand typing on his cell phone, completely ignoring us. No greeting. No eye contact. No offer to assist with luggage. We retrieved our own cart and loaded our bags ourselves while he continued scrolling. I eventually had to approach him and ask if he was the valet and whether he would be taking our car keys — an interaction that did not inspire confidence. The lobby floors were visibly scuffed and dirty. While the front desk staff were polite enough, there was none of the warmth, attentiveness, or elevated service I’ve come to expect from **Kimpton Brice Hotel**. It felt transactional at best. Our room was located in the farthest, darkest corner of the building, down a long hallway with carpet that reeked of mold. We were placed directly beside an electrical room — complete with a large “Electrical Room” sign on the door — in what felt like a forgotten service corridor. Hardly the ambiance you expect when paying premium rates. The building itself appears to be in disrepair. While walking outside, I noticed several windows visibly rotting. Inside our bathroom, the toilet paper holder had clearly been ripped off the wall. Instead of properly repairing it, the area had been plastered over and the holder relocated awkwardly around the corner. It was sloppy and careless — a theme throughout the stay. To add insult to injury, the adjoining restaurant was equally disappointing. In 2026, it’s hard to believe they couldn’t offer a single gluten-free pasta or crust option for my husband. We decided to simply order two drinks and leave for another restaurant with better accommodations. We ordered a glass of wine and a vodka soda (vodka seven). When the drinks arrived, my husband’s glass had no ice and no carbonation. When we questioned it, the waitress casually responded, “Oh, I forgot the seven,” meaning it was simply a large pour of **Grey Goose** in a glass. That level of oversight is astonishing. The lack of customer service, pride in upkeep, and attention to detail was mind-boggling from start to finish. I’ve seen management respond to other negative reviews with templated apologies. I am not interested in a copy-and-paste response. I’m simply deeply disappointed. This stay cost nearly $500 USD for one night — and it was absolutely not worth it. This is not the Kimpton standard. And sadly, I can no longer recommend this property to anyone visiting Savannah. What a disappointment - Alison, Mike & Bentley

This is an attractive hotel, the room was clean and the bed comfortable. When we checked in we were told that we would receive $20 off a meal at the hotel's restaurant, and I specifically asked and received assurances that room service was available. One of us is immunocompromised, so this was an important issue. But when we attempted to order dinner, after getting no answer to our call to room service, we learned that the restaurant had a banquet that night and was not providing room service. No effort was made to accommodate us. We were pretty disappointed at this level of service.

The room was fine. Minor things that could use repair or cleaning upon check in. Hand print on the wall, cracked mirror in the living area. I work in a hotel myself and consider these things nothing major by any means. Location was nice, a walkable distance from many shops and restaurants. The thing that has absolutely killed the entire trip for me is that we left behind a stuffed animal in the room. One that is very important to our family. We know it was left there. We have made multiple calls and they claim not to have it. The first day they hadn’t cleaned the room yet - which is completely understandable. The 2nd day, no one has seen it. We’ve called and spoken to someone on all 3 shifts and submitted a ticket with IHG. How hard would it have been for someone to physically go to the room and check the first time we called? It’s not even something of value to anyone else, but to us it is priceless and we will likely never see it again because who knows what they’ve done with it at this point. Yes we can likely “buy a new one” but that does nothing for the sentimental value or the tears that have been cried in the mean time. If you stay here, triple check you have all of your belongings before you head out. They will not help you with locating it if you accidentally leave it behind.

I’m a Diamond elite member normally traveling for business this time was a vacation I made reservations 3 weeks in advance asking to be accommodated with a higher floor which was not a problem according to personal we talked with. This request was not honored we were on first floor which is no big problem but room is dated, small, smelled of mildew, very old lamp fixtures and electric outlets falling out of furniture pieces next to beds, only one roll of toilet paper had to ask front desk for more and had to wait for the staff to find a roll. I personally would stay at Holiday inn just a couple blocks over which is a much nicer IHG motel for same or less price normally.

We booked two rooms at the hotel to celebrate a special anniversary. We had one room booked fully on reward points for two nights. A second room was booked on cash plus IHG reward points. The hotel was good and comfortable. No complaints on that score. However, when the bill was presented, there were major issues. The hotel had unilaterally reversed my reward night, without reference to me. There were other items on the final bill which I could not explain to myself. The front office responded after several reminders but was not able to clarify the costs charged. I addressed the General Manager with a series of reminders. But silence prevails… Lack of transparency in billing is very worrying and a matter of great concern.