The Kimpton Brice Hotel

I was in town for business and the training was being held at the Kimpton Brice. My initial impression came from being screamed and cursed at by the valet. While I realize they are employees of another company, it seems it wasn't communicated by the hotel that our very large group would be arriving in a small window of time, and he was clearly overwhelmed and frustrated. Most of the people there for training, including myself, were staying at the Brice. After one night, I checked out and moved hotels for the rest of the week. My room had hair on the shower walls and smelled liked mildew. The hotel doesn't charge a pet fee, so there were lots of large dogs everywhere, and the shared spaces were covered with dog hair. My computer and I were also dripped on (assured it was merely condensation) in the bench seating near the bar. The hotel and restaurant staff I interacted with were all very professional and nice, but the positives start and stop there. My guess is that this was once a high end boutique hotel, as the website would have you believe, but has become run down and neglected over time.

Front desk is WORTHLESS. Was charged for parking when they told me after checking in they can’t park my car as it was too big for the deck but allowed another guest to park a U-Haul in the valet area! The valet used profanity when discussing why my car would not be parked “you would be [insert profanity here] is the exact unprofessional way I was addressed. Lastly, MOLD. Room 320 is full of it. I’d skip this scam mold ridden property! It’s not Kimpton quality by any stretch of the imagination!

Very nice cozy hotel in a beautiful residential neighborhood. The only complaint was a somewhat musty smell in the room.

I stayed at the Brice when I accompanied my husband on his business trip. The suite was nice and big, and the bathroom was enormous. It’s in a good location, with restaurants and shops a short walk away. Unfortunately, the room just looked out on the road, so there was a fair amount of traffic noise day and night. The service was good, but slow. We asked for a new bar of soap and after waiting for it for a long time, ended up retrieving it ourselves from the front desk. The service at the hotel restaurant was even worse, and I never got a refill on my coffee as I had requested. The atmosphere was fine, and I enjoyed seeing all the dogs around, although one afternoon there was a dog crying for a couple of hours — I assume his owners had left him alone in the room — and I finally complained at the front desk. I don’t know what they did, but the barking stopped after that.

I am shocked to read some of the reviews as I travel the world and loved this hotel. The room was beautiful and quiet. It is centrally located and we loved walking to the AC hotels rooftop restaurant -bar ( Lavenders) at night for drinks. The staff was lovely and had the room super decorated with a bucket of treats for my daughter’s birthday. The restaurant is good but yes was slow for breakfast. It was not slow for dinner and we the food was great. The pool was amazing except for a 1pm pool party that people off the street could pay $30 to attend we did not like that as the music was ridiculously loud so we left and then could still hear the music in our room. Overall really did love this hotel and all staff were very friendly.