The Kimpton Brice Hotel

We’ve stayed at the Brice several times, including when it first opened years ago as the flagship of the Kimpton hotel chain. It’s still a very reliable mid range hotel, especially when there are events in Savannah that make other hotels completely out of reach. As other reviewers have noted, it is showing some wear and tear, but the rooms are comfortable and clean, and it is just off a square so you’ll always have a beautiful walk anywhere you go. The star of the Brice is the staff. They are warm, friendly, competent, and always a smiling face to assist in anyway. I hope Kimpton makes a little investment on the property for them because they’re the ones who made Kimpton the brand that they are when it was just an up-and-coming hotel chain.

Showed up way early no problem able to park and explore and got early check in. Dog friendly and dogs had water and bones when you come in. Staff was fantastic. Great location! Great restaurant! Clean comfortable quiet rooms

Hotel suffers from failing management: • one man on reception while we queued over 30mins to check in, • our prior request for bedding without feathers wasn’t met & we were initially told there were no more synthetic pillows, until we persisted that they had to be changed, • initial room stank of bleach so we had to move out - apparently overpowering smell was due to previous occupier having stayed with a dog, • next room smelt of damp, • man on reception had an appalling attitude & blamed us for the: - feather problem - as we hadn’t phoned in advance to confirm, - bleach problem - for checking in 10 minutes early, even though the stink hadn’t abated after an hour.

We recently stayed at the Brice in Savannah while celebrating my mother’s 80th birthday. I’ve stayed at several Kimpton properties over the years and have always had great experiences, which is why we chose this hotel for such a special trip. Unfortunately, our experience here was very disappointing. Our room had mold in parts of the bathroom, and the space overall felt damp and not as clean as we would have expected. We were told upon check-in that we received a room upgrade, so we were especially surprised by the condition when we arrived. The hallway and lobby also had a strong urine odor that made the space feel less welcoming. Savannah itself was wonderful, and the staff we encountered were friendly. However, the room felt moldy and unclean enough that we often dreaded returning to it. I reached out to the hotel during our stay and again after checking out to try to resolve this privately, but unfortunately have not received any response. Given the price we paid and the reputation of the Kimpton brand, this was extremely disappointing.

My husband and I recently stayed overnight (February 21st - 22nd), and to say we were disappointed would be an understatement. I have stayed at this property several times in the past and have enthusiastically recommended it to friends and family as *the* place to stay in beautiful **Savannah**. What we experienced this time was not even close to the Kimpton standard I once knew. From the moment we arrived, the experience felt off. We pulled up to the curb and the valet stood at the valet stand typing on his cell phone, completely ignoring us. No greeting. No eye contact. No offer to assist with luggage. We retrieved our own cart and loaded our bags ourselves while he continued scrolling. I eventually had to approach him and ask if he was the valet and whether he would be taking our car keys — an interaction that did not inspire confidence. The lobby floors were visibly scuffed and dirty. While the front desk staff were polite enough, there was none of the warmth, attentiveness, or elevated service I’ve come to expect from **Kimpton Brice Hotel**. It felt transactional at best. Our room was located in the farthest, darkest corner of the building, down a long hallway with carpet that reeked of mold. We were placed directly beside an electrical room — complete with a large “Electrical Room” sign on the door — in what felt like a forgotten service corridor. Hardly the ambiance you expect when paying premium rates. The building itself appears to be in disrepair. While walking outside, I noticed several windows visibly rotting. Inside our bathroom, the toilet paper holder had clearly been ripped off the wall. Instead of properly repairing it, the area had been plastered over and the holder relocated awkwardly around the corner. It was sloppy and careless — a theme throughout the stay. To add insult to injury, the adjoining restaurant was equally disappointing. In 2026, it’s hard to believe they couldn’t offer a single gluten-free pasta or crust option for my husband. We decided to simply order two drinks and leave for another restaurant with better accommodations. We ordered a glass of wine and a vodka soda (vodka seven). When the drinks arrived, my husband’s glass had no ice and no carbonation. When we questioned it, the waitress casually responded, “Oh, I forgot the seven,” meaning it was simply a large pour of **Grey Goose** in a glass. That level of oversight is astonishing. The lack of customer service, pride in upkeep, and attention to detail was mind-boggling from start to finish. I’ve seen management respond to other negative reviews with templated apologies. I am not interested in a copy-and-paste response. I’m simply deeply disappointed. This stay cost nearly $500 USD for one night — and it was absolutely not worth it. This is not the Kimpton standard. And sadly, I can no longer recommend this property to anyone visiting Savannah. What a disappointment - Alison, Mike & Bentley