The Kimpton Brice Hotel

The room was fine. Minor things that could use repair or cleaning upon check in. Hand print on the wall, cracked mirror in the living area. I work in a hotel myself and consider these things nothing major by any means. Location was nice, a walkable distance from many shops and restaurants. The thing that has absolutely killed the entire trip for me is that we left behind a stuffed animal in the room. One that is very important to our family. We know it was left there. We have made multiple calls and they claim not to have it. The first day they hadn’t cleaned the room yet - which is completely understandable. The 2nd day, no one has seen it. We’ve called and spoken to someone on all 3 shifts and submitted a ticket with IHG. How hard would it have been for someone to physically go to the room and check the first time we called? It’s not even something of value to anyone else, but to us it is priceless and we will likely never see it again because who knows what they’ve done with it at this point. Yes we can likely “buy a new one” but that does nothing for the sentimental value or the tears that have been cried in the mean time. If you stay here, triple check you have all of your belongings before you head out. They will not help you with locating it if you accidentally leave it behind.

I’m a Diamond elite member normally traveling for business this time was a vacation I made reservations 3 weeks in advance asking to be accommodated with a higher floor which was not a problem according to personal we talked with. This request was not honored we were on first floor which is no big problem but room is dated, small, smelled of mildew, very old lamp fixtures and electric outlets falling out of furniture pieces next to beds, only one roll of toilet paper had to ask front desk for more and had to wait for the staff to find a roll. I personally would stay at Holiday inn just a couple blocks over which is a much nicer IHG motel for same or less price normally.

We booked two rooms at the hotel to celebrate a special anniversary. We had one room booked fully on reward points for two nights. A second room was booked on cash plus IHG reward points. The hotel was good and comfortable. No complaints on that score. However, when the bill was presented, there were major issues. The hotel had unilaterally reversed my reward night, without reference to me. There were other items on the final bill which I could not explain to myself. The front office responded after several reminders but was not able to clarify the costs charged. I addressed the General Manager with a series of reminders. But silence prevails… Lack of transparency in billing is very worrying and a matter of great concern.

Had a great experience at the Kimpton Brice Hotel in Savannah! Perfect location! Great Value and a quality stay. Beds and rooms are very comfortable. We also brought our dog, and the hotel is very pet friendly. They also do not charge a pet fee, which is a huge plus. The restaurant and bar is amazing, do not forget to try the pizza (they make pizza dough fresh every day). The staff also provided exceptional service. I highly recommend and I will be back when I visit Savannah

Checked in at the Brice on 12.2.25 and the suite was amazing. Big luxurious tub was my favorite!! They even have bath salts for the weary traveler. The secret garden is so lovely, I read my book and felt like I was a world away for the hustle of Bay St. Definitely a go to for the boutique traveler! All of the staff from front desk (Adeina, to the F&B Director Christine, were so helpful and defined southern hospitality. I will be back!