The Kimpton Brice Hotel

Four star hotel? Not even close. The only thing that was four star was the price. Common areas were filthy and rundown. The restaurant was expensive and the food quality and service were very poor. Definitely not on our revisit list!

Stayed at the Brice this weekend and was really disappointed as a big fan of the Kimpton brand. Hotel had way too many dogs (had to navigate around a dog puddle in hotel corridor on way to get morning coffee), carpet in hotel corridors was stained and old, and staff seemed generally disinterested. Overall a poor showing by a normally great brand.

I stayed at the Kimpton Brice Hotel for my birthday weekend, and I can’t help but feel incredibly let down by the overall experience. While I was initially impressed by the warm welcome from the valet, front desk staff, and even the restaurant manager (Shakiria, who graciously gifted me a birthday dinner at Pacci), the rest of my stay was a nightmare. The hotel is dog-friendly, which is great since I was traveling with my pup, Dax. However, the issues arose when I encountered a group of college kids who seemed to be staying on the same hallway as me. The noise was unbearable, and it was clear from the start that they were going to be a problem. On Friday evening, as I was heading out to dinner, I was greeted with ridiculously loud music blaring from one of the rooms at around 6 PM. At that time, I didn’t think much of it – it’s Friday night, after all. But things quickly went downhill. By midnight, when I returned to the hotel, the group returned to their rooms and proceeded to be as loud as possible in the hallways. While this noise didn’t last as long that night, it still disrupted my sleep. Saturday was a bit of a wash after that, but I made the best of it and headed out to the farmers market with Dax. We came back exhausted, hoping for some rest before dinner. Unfortunately, the college kids had other plans. They were running back and forth, yelling, and antagonizing the dogs. Every time a dog barked, they’d bark back, which just escalated the chaos. This went on for hours, and I couldn’t get any rest. By the time it was bedtime, I was beyond frustrated. 2 AM came, and the noise got worse. Yelling, whistling, banging on doors – it felt like the party was never going to stop. I called the front desk, and the staff member on duty was kind and tried her best to calm the situation. She was aware of the issue and was doing everything she could to control the chaos, but unfortunately, things continued to escalate. By 3:45 AM, I called again to follow up, and at that point, I was in tears from exhaustion. The staff member was clearly frustrated too, as it was just her on duty and she couldn’t get management or the police involved in time. The noise didn’t stop, and at that point, I was left with only a few hours of broken sleep. Sunday morning, I asked to speak to the manager, hoping to address the situation. When I spoke to her, she immediately knew who I was and apologized. She said she would be compensating me for a day or two and explained that the cause of the disturbance was a group of “entitled fraternity guys and their girlfriends.” Not exactly what I wanted to hear, but at least she acknowledged the issue. However, that still didn’t make up for the complete lack of sleep or the frustration I felt over the whole situation. When I left the hotel early Sunday morning, I was beyond exhausted, and I couldn’t even enjoy my final moments in Savannah. It was the worst stay I’ve ever had, and for a Kimpton hotel, I expected better. I felt like my concerns were dismissed, and there was no real action taken to address the situation. It’s clear that this hotel has a serious issue with noise control, if you are looking for rest and relaxation this isnt it and based on my experience, I’ll be staying elsewhere next time I visit Savannah.

Such a great location, beautiful property and really welcoming and kind staff at the hotel. Everyone was so friendly and professional. Jason at the front desk and Maria helped make our stay very special.

Internet went down, it sounded like someone was dropping a bowling ball above our room at 2am, the pillows are so so sad and we keep asking for more to no avail, and the room had no air conditioning for the first day and was so hot when we got there. Idk how they can charge so much and not meet the bare minimum that most motels seem to meet.