The Kimpton Brice Hotel

Firstly, let’s start with the positives: - the Valet was great and very friendly and attentive. - the location is great for exploring Savannah - the rooms are nicely finished. The downsides; - the service, throughout, starting with reception is awful. - there was no linen for the sofa bed, despite booking a family room, we had to request this from reception. - there we not enough towels for all members of the family. - the sofa bed was broken, we asked reception to call maintenance. After an hour they hadn’t attended, and I managed to fix it myself. - there is no coffee machine in the room, this had to be requested from reception. By this point I was bored in asking reception for stuff. - water in the room was priced at $7 - the breakfast service was ridiculous. After sitting at a table for 10 mins, nobody even acknowledged we were there. - the host was giving tables to customers coming off the street, rather than hotel guests, that had already paid. - breakfast tables remained unclear for a long time, despite queues of people waiting - There were clearly not enough waiters for the size of the dining room. For 4 star prices, this hotel is absolutely not value for money. I’m pleased we are only staying one night before moving on. We are currently 2/3rds of a roadtrip between NYC and Miami and this hotel has been the only lowlight of the vacation. This is a 4 star hotel with 2 star (at best) service - do you yourself a favour and if you need a room in Savannah, stay away from the Kimpton Brice.

If you have dogs, this is the place for you. Dogs in the reception area; dogs by the pool; dogs in the restaurant…. Truly absurd. No iron in the room - but plenty of dog hair on the floor. No in-room coffee or tea, but dog treats and drinking station for dogs at the front desk. And the wifi? HOOOOORIBLE. I was there to work and ender up tethering to my phone as it was faster. The employees are very nice - really great bunch. But the hotel is in dire need of updates - unless you’re a dog, in which case it’s just fine.

This is one of the worst hotels I have ever stayed in. At check-in, the clerk didn’t recognize or understand The Edit benefits nor provide a welcome amenity (which I understand is a bottle of water…). My first room was so mildewy it was a health hazard. Managed to get another room - which was dark and dingy but no smell. The walls are also paper thin. The breakfast was a disaster. Severely shortstaffed so took us 20 mins to get seated (not due to lake of tables), it took another 1 hour 20 mins to get food…which was inedible when it arrived. Absolutely do not stay here under any circumstance.

Started with a 30 minute queue to check in. When I got to my turn the receptionist said they had over booked so I was being up graded to a suite! Seemed fair enough till we got to 225. It just stank of damp and there was a plumbing issue every time you had a shower so then smelt of bad drains. You can’t open windows so no way to alleviate the smell! I did ask to change but they said they were full and offered nothing by way of a gesture! Breakfast the next day was good but slow. We waited 40 minutes which would have been fine if we hadn’t had a tour to get to. I didn’t want to leave without saying anything this morning so told the receptionist the above as I checked out but she just said she was sorry and would make notes. You get the impression the staff just don’t care or they have no power to do anything so they just say sorry. Oh and they forgot to service our room too! So the hotel takes dogs and literally most people seem to bring dogs. There is no charge to bring a dog which makes the hotel very popular but with the best will in the world I think they make the place feel dirty the carpets on the corridor and on the lift just need extra vaccing to compensate, I think the hotel is just very short staffed. I’m sorry to write a bad review but staying in this dirty hotel spoilt my time in Savannah and they just need to up their act

We’ve stayed at the Brice several times, including when it first opened years ago as the flagship of the Kimpton hotel chain. It’s still a very reliable mid range hotel, especially when there are events in Savannah that make other hotels completely out of reach. As other reviewers have noted, it is showing some wear and tear, but the rooms are comfortable and clean, and it is just off a square so you’ll always have a beautiful walk anywhere you go. The star of the Brice is the staff. They are warm, friendly, competent, and always a smiling face to assist in anyway. I hope Kimpton makes a little investment on the property for them because they’re the ones who made Kimpton the brand that they are when it was just an up-and-coming hotel chain.