The Kimpton Brice Hotel

I am shocked to read some of the reviews as I travel the world and loved this hotel. The room was beautiful and quiet. It is centrally located and we loved walking to the AC hotels rooftop restaurant -bar ( Lavenders) at night for drinks. The staff was lovely and had the room super decorated with a bucket of treats for my daughter’s birthday. The restaurant is good but yes was slow for breakfast. It was not slow for dinner and we the food was great. The pool was amazing except for a 1pm pool party that people off the street could pay $30 to attend we did not like that as the music was ridiculously loud so we left and then could still hear the music in our room. Overall really did love this hotel and all staff were very friendly.

This hotel is TERRIBLE. It’s old and dirty. The staff is incompetent and rude. Left after the first night. Don’t ruin your trip by staying here.

Excellent service and food at Pacci. Quick service by Rodrigo and helped with getting an order to our room ASAP

This hotel should not be under the IHG brand. I had a terrible experience. The front desk people were rude and the common areas were so dirty. I emailed the manager about a problem and was never contacted back to discuss. The Restaurant breakfast was not good and took forever. I do not recommend this property.

The four star rate is deceiving. In reality it is at best a two star hotel. It was extremely unclean, our little kids feet became black after ten minutes from walking on the floors, the service was terrible and the employees were rude, the front desk kept refusing to bring up extra blankets and sheets for the trundle bed because "they were running short", everything is dusty and dirty, there were hairs everywhere, the general manager wasn't here, the main door had to be hit with all your body weight to close, it looks like the got their furniture off of facebook marketplace, and the door handle fell off one of the bedroom doors.