Perry Lane Hotel, A Luxury Collection Hotel

Starting with the arrival, there are two buildings and when I arrived at ~7pm, there were no hotel employees outside directing me, so I walked into the south building and was aimlessly walking around for a few minutes trying to find the check-in counter - at which point another group of guests kindly directing me to the north building. Check-in experience was fine, nothing special, though I had noted I wanted late check-out per my Platinum Elite benefit, which was not inputted properly and caused confusion at check-out. The room was okay, mattress was comfy but thought the design was much more reminiscent of a nice Autograph than a Luxury Collection hotel purported to be the nicest hotel in Savannah. The faux leather wall covering in our room was really scratched up, which took away from the high-end aesthetic. Also the room temp was set on 60F, which was an uncomfortable start to our stay. The bathroom, however, was impeccable. Truly no comments, I was really impressed. The lobby design was nice and we enjoyed a few drinks at the Peregrin rooftop bar. Overall, it was a fine stay for a few nights, but not particularly impressive. We ended up extending our trip and moved to the Bardo, which was a much better experience.

The hotel met and sometimes exceeded my expectations. The property is located in the center of the historic district, you really could not do better than this. The building is beautiful, located on a quiet side street, a short walk from virtually anywhere a visitor would want to go. The rooms are better than the website represents, well apportioned, spacious and the staff are very attentive and friendly. The only criticism I have is the cost of drinks from their two bars (which are lovely). This is a luxury property so I am expecting to be up-charged for certain items but the bar charges are exploitive. A glass of wine for $30 from a wine that I buy for $45 a bottle... a Manhattan that uses a well know bourbon that is moderately priced costs $24? It isn't the few dollar differential, it is that guests are paying upper end to stay at the property in part because of the amenities, we should not feel like we are being taken advantage of for our choice.

Hotel atmosphere is nice. Attention to detail is another thing. No consideration for problems reported. Front desk staff just says sorry with no assistance. Misguided on car service availability after calling the front desk. When we showed up there was no car service available it was full and next ride would have made us late so we had to pay for Uber instead. Room smelled like a pool. Expensive silver jewelry tarnished from pool water chemicals. Offered nail polish remover to fix. 24/7 room service was closed at 10pm when I wanted to order something. Tablet in room not working. Was not on charger correctly. Valet car not retrieved per text. Valet stated mix up on key tags. Charged for mini bar item when nothing was consumed. Not notified other than monitoring credit card expenditure’s.

Joey was amazing! he stopped us to talk!!!! and the food was awesome ..the drinks the atmosphere. we love spending our time here! Joey even asked us if we needed anything before we left and it was fabulous!

The Perry Lane Hotel was an amazing stay. The atmosphere the moment you walked in was next level. The entire staff was extremely friendly. Joey, specifically, was great in making sure we had everything we needed from the car service to complimentary bicycles. The unlimited champagne and Rose was also a great addition to an amazing property in the heart of Savannah!