Perry Lane Hotel, A Luxury Collection Hotel

Was really blown away at this hotel. We expected it to be good with reviews and luxury collection but exceeded the expectations. While the hotel is amazing the staff was equally as good and extremely nice and helpful.

After a 2 hour Uber ride from Charleston, it was a pleasant surprise to be greeted by all the doormen/valets. We spent October 20-24, during nice, 70/lo 80 degree weather. We walked to all the historic homes, and the SCAD and Georgia RR museums. It was pretty walking through the squares along the way. We were in room 1204, on the second floor, building 1. No noise. Nice size bedroom and sitting room. Nice sofa, bed, pillows. Nice bathroom. More expensive than my suite in Charleston, but this was vastly superior. Breakfast at the Emporium every morning. Excellent service. Nice food, The Savanah Theater is across the street, and we saw Little Shop of Horrors on Wednesday night. Packed show, but we got tickets the night before. The private car/chauffeur is a great service. We booked each time 30 minutes in advance, and took it to 2 restaurants by the river, and a shop on Bay Street. Escalade with great professional drivers. We could have called for pickup, but after dinner it was a nice walk back to the hotel. Great hotel, top notch service, excellent location.

Overall the stay was fine. The hotel would normally meet my expectations of a Marriott Autograph collection hotel. But this is a Marriott Luxury collection hotel and was priced at such, over $500 a night for a mid week rate. A few things to call out. First, the hotel room is technically well done. But they are missing attention to detail. The bed has 4 pillows. They were all overstuffed foam pillows. I would have expected two foam and two feather pillows as a standard. At a luxury hotel, you’re often offered a choice in your pillows. I probably could have asked and they would have helped. But I didn’t figure out the pillow situation until after 11pm when I went to bed, and when I called down I was placed on a hold of which I gave up on after 5-7 minutes waiting. Part of the point here is… at a luxury hotel you shouldn’t have to wait and ask. They should be proactive. Part of the premium in paying for is proactive customer service. This was a big miss. Next problem: When I arrived the room was freezing cold. It was 50 degrees outside and the room thermostat was set to 64 degrees! I quickly adjusted it up to 70 before heading out for the night. When I got back, the room was still freezing! Turns out it wasn’t just set to a low temperature, but to A/C mode only not combo with heat. So there is some minor user error here, but again the point of a luxury hotel is to create the best experience possible. No one wants a 64 degree cold room when it’s also very cold outside. To sum it all up… they can and should do better. There are too many amazing hotels in Savannah at a similar or lower price point. Absolutely nothing about this stay justifies the price they ask.

Hotel is beautiful! Randy the concierge recommended the best places to eat! I had the best ribs at Ardsley station! The hotel is top notch. Randy is kind and professional.

Randy the concierge is an amazing professional. He is such an asset to the hotel. Best around. Thanks so much for the lunch option