Koro Sun Resort and Rainforest Spa

My husband and I came for our 20th anniversary. The setting was so incredibly beautiful. I had my morning tea looking out over the ocean in a hammock. Super comfy bed, romantic ocean front view, delicious food and absolutely amazing staff. I was so very thankful for such an amazing and inviting experience!

This is a very mixed review. This resort location and ambience, the lovely, friendly staff and the snorkelling and diving options are wonderful. Unfortunately, there are a lot of issues. We came during school holidays and were paying close to AU$500 per night (we stayed in a floating bure on the lagoon). This place is not worth that. Everything in the room worked but decor is very tired - definitely a three star accommodation experience. The biggest issue is the terrible food served at the resort. We ate in both the Sandbar and the Palm Grove restaurants. The worst dish was what appeared to us to be a half cooked frozen pizza in the Sandbar restaurant. The dinner we had in the Palm Grove restaurant was inedible. After the first day we went into town for all meals apart from breakfast.

My partner and I came to Koro Sun as a part of our 30th birthday trip from Canada. Out of the many places to choose from, Koro Sun stood out due to its picturesque location and great reviews. Unfortunately this property fell short in several areas. For starters, the check-in process was a complete mess. After arriving at the resort in van with broken A/C, we were rushed through the check in process. We were not offered our (so-called complimentary welcome foot massage), nor were we given any type of orientation. The other couple we arrived with were taken to their room first and we were told to stay in our room to wait for the orientation. After waiting for 30 minutes, we decided to walk back to the lobby only to find our bags left unattended at the front gate and no one on their way to give us an orientation. Due to the lack of orientation, we were left confused about the free vs. paid activities and the nuances that reside within the meal plan. We also lost power in our Bure for about an hour on the first night with no explanation why. I expressed my concerns about the check-in process to the General manager Wayne, who basically told me i was drunk and that i "may" receive an apology from the day manager who abandoned our bags the next day. No apology came and it can be noted that Wayne proceeded to drink at the bar with his staff long past the time the bar was "closed" to other patrons of the resort. His nonchalant attitude left me feeling uneasy and unwelcome. The weather during our stay did not help our case, as it rained pretty much every day, making some of the "free activities" obsolete. One of the "free activities" was meant to be a guided kayak through the lagoon which was cancelled due to the weather. A man approached me at breakfast to tell me that since we couldn`t go, they were offering a saltwater lake kayak instead through an area where the river was calm. Since there was nothing else to do that day, of course i signed up thinking it was still free. When it came time to leave, he had me sign a paper with the `total amount' crossed out at the bottom of the receipt, indicating to me that this trip was free. I signed and went on my way to get poured on during an below-average kayak experience. I was surprised to see a charge for $120 on my bill when checking out. Next, the Latitude 17 fiasco..... Due to my lack of orientation, i did not know that Latitude 17 was not part of the meal plan. You only get $65 credit and the rest is paid out of pocket at insane prices. When i went to order my dinner, i asked the server if an appetizer, main and desert were part of the meal plan. I was told yes, so did not consider it further and i went on my merry way ordering our meal. Another shock at checkout when i had a bill for $412. Finally, when i questioned the charges at the end of my stay I was told to speak to the day manager (Wayne was nowhere to be found). The day manager told me in a very demeaning tone and i quote "anywhere you go in the world, when you have to go off the resort, you have to pay for it." and "the prices for the meal plan were stated online when you booked the resort". Contrary to his belief, i have traveled 30 countries and have stayed at 5-start resorts all over the world. There were many times were i was offered an activity to do it the complimentary activity was cancelled. Additionally, i didn`t know i was supposed to memorize the terms and conditions of the meal plan 4 months ago when i booked this property..... The nighttime entertainment and activities staff are the only reason I'm not giving this resort a rating of zero. The visit from the local village, fire show and live music were spectacular and really got us through our stay. This resort had many opportunities to make it right but I was not offered an explanation, an apology or even a free drink for their short comings. Instead i was scammed, belittled and made to feel stupid. I left this resort feeling horrible and absolutely beside myself. As one of the younger couples at the resort, we felt like service was not as meticulous as it was for other attendees. It has left a bad taste in my mouth when it comes to this island in Fiji which is unfortunate. I have seen many replies on other bad reviews from this resort saying people are lying and not taking any accountability which does not surprise me considering the staff i have met. I do not expect an apology at this point, this was my experience and I just want other young couples to be aware of what really goes on here.

6 Aussie ladies left kids & husbands behind to visit Koro sun. We were extremely happy with this resort. It exceeded our expectations. On 150acres the ground & rooms were beautiful. The staff were incredible & nothing was too difficult, all done with a huge Fiji smile.

Bula! An amazing start to our Fiji adventure. Three nights at this resort is setting the tone for a fun filled adventure. Our rooms over the water are very comfortable. We have a kayak at the ready for an easy paddle around the lagoon. The food is delicious - fresh fruits are abundant, the fish so fresh and everything presented in such a lovely way. There are activities every day- some are free, others have a fee. Make sure you look at the schedule and sign up for your activity of choice: snorkeling, scuba diving, chocolate tasting tour, basket making and so much more. We had our welcome to Fiji foot massage with Geeta. Make sure you take advantage of this during your stay, your legs and feet will thank you. There is a spa with many services available. Including a massage in the rainforest spa. Highly recommend this resort.