ADERO Scottsdale Resort, Autograph Collection

I booked 2 nights here with my teen daughter to chill on the front end of a week stay in scottsdale and was very worried about recent reviews of terrible service experiences. Oddly, the service and staff really stood out for us. Checking was very personable and helpful. The trio of servers who helped us at dinner one night were so wonderful … one saw my daughter rubbing her arms and dragged over a heater, the lead waiter was so friendly he chatted with every table, which was fun to see and we enjoyed. But our favorite was the busboy who brought water and helped… he was so kind he brought the woman seated next to us a small trinket birthday present when he heard she was celebrating. Pool service - fast and friendly 2 days in a row. So for us, the service made the difference (lifetime platinum so we stay in hotels a lot and honestly we’re pretty fussy). We also loved this remote property, the expansive views and chill vibe. Less great…. Property shows some wear and tear… nothing terrible just lots of chips and scuffs. Room is spartan and modern just how we like it but not a traditional hotel room if that’s your vibe. Looked like they had a vibrant pickle ball area if that’s you’re scene. We ate in fountain grove some (yes you need a car). Cute town with lots of options.

I recently stayed at ADERO Scottsdale Resort, Autograph Collection and what began as a wonderful experience quickly turned into one of the most frustrating and concerning hotel situations I’ve ever encountered. The property itself is beautiful, and during our stay everything met expectations. However, the issues began immediately upon our early morning checkout. Despite confirming valet service the night before, there was no valet available at 4:00 AM. While inconvenient, we managed and moved on. The real problem started after arriving at the airport, when I realized I had accidentally left a bag in our room. I promptly called the hotel and spoke with the front desk, who assured me it would be handled and simply requested that I send a prepaid shipping label. I did so—at a cost of nearly $300—expecting a smooth resolution given the hotel’s reputation and the level of service experienced during our stay. Unfortunately, that was not the case. After multiple emails and calls with little to no follow-up, I was eventually contacted days later by someone claiming to be the Housekeeping Manager. I was told my bag had been found, but that it would require a “handling fee” of $200 to return it—despite already providing a prepaid label. Shortly after, that fee was increased to $300, and I was asked to send payment via Zelle to a private individual. At that point, this situation crossed from poor customer service into something far more concerning. This experience raised serious questions about guest security, internal controls, and the integrity of staff at this property. After spending over $3,000 on a three-night stay, being asked for additional unofficial payments through non-secure methods is unacceptable and alarming. I have not yet escalated this publicly or through authorities, as I hoped the hotel or management company would address the situation appropriately. However, the lack of response and accountability has been deeply disappointing. I would strongly caution others to be mindful of their belongings and to carefully document any interactions regarding lost items. What should have been a simple recovery process turned into a stressful and unresolved ordeal.

We were very disappointed with the hotel. We stayed in room 327 and found the air conditioning extremely noisy. A small airplane taking off every 20 mins or so. The room was advertised as a good one to watch the stars but we were on a lower floor overviewing the parking lot . Breakfast was food was good and the waiter who took care of us was very nice. Other services were below our expectations. We weren’t given any information about the hotel. For example we did not know about refilling stations and the Adero bottles being refillable.

Amazing customer service from everybody- from the front desk staff (Vira Hora and Sophia) to the crew at the restaurant!

Went here for Easter brunch. Extremely disappointing. The staff seems as though they are being forced to be there. We first walked in and it was immediately a problem. Valet made a rude comment to my step son as he was trying to carry everything in including his infant son that he didn’t hold the door for us ladies. Gee, I mean you work here, could you not help? The hostess looked like she is was being held against her will. Asked if we were having a good Easter which I replied, so far and she then replied she would also as soon as this all was over. Okayyy. The waiter was actually nice and helpful. Food was decent but definitely not anywhere close to what it cost which was $170 an adult. Honestly that wasn’t even a big deal to me because it’s Easter and you are paying for the experience. So then we go out for the Easter egg hunt. Let me preface this by saying my daughter is half Asian and the other little girl we were with was half Mexican. I am 100% white. They were just standing there waiting for them to finish putting the eggs down and a lady who worked there for some reason felt the need to approach them and tell them that they needed to make sure that they were just standing there and waited until they were done. Basically lecturing them to not touch anything. Ok no problem, that is exactly what they were doing anyway. What really bothered me was in addition to them not even doing anything other than standing there and waiting, there were (surprise surprise) 2 little blonde white girls walking around actually picking up eggs right in front of this lady’s face and guess who the woman said nothing too. I’m sure you can take a guess. Extremely disappointing, snobby atmosphere. Totally unacceptable. I will definitely never go there again. I only picked this one instead of the Fairmont Princess because of the petting zoo they had but I assure you that will never happen again. I hope Marriott straightens out their staff because it’s quite surprising for a Marriott property. I suggest avoiding them for holidays unless you would like to ruin your day and pay for it.