ADERO Scottsdale Resort, Autograph Collection

A great experience as soon as we walked through the door we were greeted with an ice cold beverage. Celebrating our Anniversary, Sophia treated us like VIP's and went above and beyond to make our stay special. Beautiful resort and attentive staff

Everything about our 3 night stay was great; from amenities to atmosphere. However, I wanted to give higher praise to the staff.... Especially a few. Sophia at the front desk was kind, attentive to my few questions trying to gather information on a variety of areas, had the answers, and was simply exceptional. Also, we spent most of our time poolside. Cameron, our pool server 95% of the time, was fantastic. Even though it was his first day when we arrived, he was attentive, easy to talk to, and never missed a beat. Quick to learn our names and was always present when we were ready for another order. Other shootouts go to Jackson who was our poolserver the other 5% of the time and the nice and very helpful employee at the snack counter as well, who I unfortunately didn't catch her name. Great job to all. We will definitely look to come back.

Terrible experience and customer service. Very disappointed in the fact that I bought my wife a staycation night to get away and relax, only for her to be sent into a strangers occupied room. A man was already in the room when she got there and when it was brought up to the front desk, the issue was completely downplayed and they tried everything to make the mistake hers for giving the wrong name. Mind you they have to look at your ID and match it with the name on the reservation. They did nothing to make up for their egregious mistake. We expect more from a Marriott. Won’t be back.

Overall, we had a nice stay. Our room had a leak under the sink & extremely loud air conditioning unit upon arrival, but these were fixed on the second day. These were noticeable and probably should have been fixed prior to the room being assigned to us. It left for an uncomfortable first night. We liked the property for the most part but did feel the rooms didn't really match the rest of the feel of the hotel. They could have been nicer. Main areas feel higher end, rooms feel like more of a budget hotel. Pools were nice. Special shoutout to Caitlin who runs the service poolside, she was a rockstar with two packed pools on all days of our stay. She had to run all the way up to the lobby for each order, which seemed so inconvenient. This hotel is located in a quiet residential neighborhood, which is a drive into town. Fountian hills was close, but most of the areas of Scottsdale was a decent 15-20 min plus drive. This hotel seems to get a lot of conferences and weddings, which definitely take over the hotel, so keep that in mind. The night of one wedding was a lot of slamming doors and yelling in the halls. Not sure I would stay here again, as we prefer high end accommodations, but it served its purpose for this trip.

PRO - For Hotel Brands Connoisseurs: the Autograph Collection brand spans between 4 and 5 stars properties. This is a 5+. - The main tower and the villas have floor to ceiling windows - following Frank Lloyd Wright's lesson, they take the outside in. - This building was meant to provide better breathing: very high ceilings, splendid balconies and restaurant terrace, plus a green terrace open to the desert view. You will relax because you will feel lots of space and air around you. - The experience starts with the elegant entrance area - plants, a fireplace and a spectacular door. Very nice people at the front desk. - Beautiful selection of lights, with the wise level of warmth. Raffinate atmosphere overall. - They have two pools, with an adult-only dedicated area, with ho tub. There are tennis courts, a splendid hiking trail, with wonderful desert plants and bushes, they have a hotel Astronomer for stars gazing! - Dinner and breakfast were delightful. - Good news: they will make renovation and dedicate to the Restaurant a different floor from the Bar. I praise this decision, because both have tremendous potential. You may stay at a different hotel, visit Taliesin West and then come here to let the same feelings take you to drinks, dinner and stars. CONs: - nothing, but just a thought: it would be nice to have a nice living room/lounge area. I am not referring to a boring Marriott lounges: I mean a space where after dinner people sit and talk. I guess that the new bar will have precisely the space for it. I just recommend comfortable seating options and I sense they will be amazing. CONCLUSIONs: This is an elegant resort, for relax, romance, business and even for families. There's a specific prolongation of the Taliesin West experience that makes it stand out. ACKNOWLEDGMENTS I would like to highlight the professionality of Ms. Summiya Shookh, who understood the type of stay my family was looking for and provided all the comfort and tips to make it happen. Also, James at check-out was extremely kind and made it very difficult to leave the ADERO. Kind people at the restaurant too - we had a blast.