ADERO Scottsdale Resort, Autograph Collection

Stayed at this hotel last week - hotel booked through British Airways holidays - came to check out and reception billed me for 3 nights stay (even though BA had paid for the room) - despite me raising this at check out they still billed me over 1000 dollars and then refunded room rate. Thought all sorted until just checked my credit card bill and they have billed me 1000 dollars again!!! Now I have to spend hours speaking to the credit card company and hotel. As for hotel we booked dark sky room and although room lovely this is not a dark sky area and there is plenty of ambient light which meant we could not meaningfully watch the night sky.

Camron was such a professional and very respectable man. Thank you for such amazing service at the pool. Sumaiya and Jasmin were extremely distinguished polished women. Thank you for your hospitality in the lobby areas and accommodating my requests. You two were exceptional. I loved the amenities. The full gym was the highlight. The pools were everything I could dream of. Next time I will bring my tennis racket. Thank you for the wonderful stay!!

We had such an incredible stay! From the moment we arrived, Sophia at the front desk made us feel genuinely welcome with her kindness and amazing hospitality. Glen is forever my guy for all things events, and Justin, at Cielo, clearly takes great pride in creating an exceptional dining experience. Our room was beautiful—spotlessly clean, comfortable, and the views were absolutely breathtaking. Waking up to that scenery was one of the highlights of our trip. Dinner at CIELO was phenomenal. While salmon and a burger sound pedestrian they were delicious, the service was attentive, and the entire atmosphere made for a memorable evening. It’s rare to find a place where the accommodations, dining, and people all exceed expectations, but this team truly delivered. Nestled between gorgeous mountains we will be back. It’s a true gem. Thank you to Sophia, Glen, Justin, and everyone else who made our stay so special. We can’t wait to come back!

A great experience as soon as we walked through the door we were greeted with an ice cold beverage. Celebrating our Anniversary, Sophia treated us like VIP's and went above and beyond to make our stay special. Beautiful resort and attentive staff

Everything about our 3 night stay was great; from amenities to atmosphere. However, I wanted to give higher praise to the staff.... Especially a few. Sophia at the front desk was kind, attentive to my few questions trying to gather information on a variety of areas, had the answers, and was simply exceptional. Also, we spent most of our time poolside. Cameron, our pool server 95% of the time, was fantastic. Even though it was his first day when we arrived, he was attentive, easy to talk to, and never missed a beat. Quick to learn our names and was always present when we were ready for another order. Other shootouts go to Jackson who was our poolserver the other 5% of the time and the nice and very helpful employee at the snack counter as well, who I unfortunately didn't catch her name. Great job to all. We will definitely look to come back.