ADERO Scottsdale Resort, Autograph Collection

Terrible experience and customer service. Very disappointed in the fact that I bought my wife a staycation night to get away and relax, only for her to be sent into a strangers occupied room. A man was already in the room when she got there and when it was brought up to the front desk, the issue was completely downplayed and they tried everything to make the mistake hers for giving the wrong name. Mind you they have to look at your ID and match it with the name on the reservation. They did nothing to make up for their egregious mistake. We expect more from a Marriott. Won’t be back.

Overall, we had a nice stay. Our room had a leak under the sink & extremely loud air conditioning unit upon arrival, but these were fixed on the second day. These were noticeable and probably should have been fixed prior to the room being assigned to us. It left for an uncomfortable first night. We liked the property for the most part but did feel the rooms didn't really match the rest of the feel of the hotel. They could have been nicer. Main areas feel higher end, rooms feel like more of a budget hotel. Pools were nice. Special shoutout to Caitlin who runs the service poolside, she was a rockstar with two packed pools on all days of our stay. She had to run all the way up to the lobby for each order, which seemed so inconvenient. This hotel is located in a quiet residential neighborhood, which is a drive into town. Fountian hills was close, but most of the areas of Scottsdale was a decent 15-20 min plus drive. This hotel seems to get a lot of conferences and weddings, which definitely take over the hotel, so keep that in mind. The night of one wedding was a lot of slamming doors and yelling in the halls. Not sure I would stay here again, as we prefer high end accommodations, but it served its purpose for this trip.

PRO - For Hotel Brands Connoisseurs: the Autograph Collection brand spans between 4 and 5 stars properties. This is a 5+. - The main tower and the villas have floor to ceiling windows - following Frank Lloyd Wright's lesson, they take the outside in. - This building was meant to provide better breathing: very high ceilings, splendid balconies and restaurant terrace, plus a green terrace open to the desert view. You will relax because you will feel lots of space and air around you. - The experience starts with the elegant entrance area - plants, a fireplace and a spectacular door. Very nice people at the front desk. - Beautiful selection of lights, with the wise level of warmth. Raffinate atmosphere overall. - They have two pools, with an adult-only dedicated area, with ho tub. There are tennis courts, a splendid hiking trail, with wonderful desert plants and bushes, they have a hotel Astronomer for stars gazing! - Dinner and breakfast were delightful. - Good news: they will make renovation and dedicate to the Restaurant a different floor from the Bar. I praise this decision, because both have tremendous potential. You may stay at a different hotel, visit Taliesin West and then come here to let the same feelings take you to drinks, dinner and stars. CONs: - nothing, but just a thought: it would be nice to have a nice living room/lounge area. I am not referring to a boring Marriott lounges: I mean a space where after dinner people sit and talk. I guess that the new bar will have precisely the space for it. I just recommend comfortable seating options and I sense they will be amazing. CONCLUSIONs: This is an elegant resort, for relax, romance, business and even for families. There's a specific prolongation of the Taliesin West experience that makes it stand out. ACKNOWLEDGMENTS I would like to highlight the professionality of Ms. Summiya Shookh, who understood the type of stay my family was looking for and provided all the comfort and tips to make it happen. Also, James at check-out was extremely kind and made it very difficult to leave the ADERO. Kind people at the restaurant too - we had a blast.

⭐⭐⭐⭐⭐ We recently stayed here for an anniversary getaway, and the experience turned out to be truly unforgettable. When we first arrived, we were placed in a handicap-accessible room, which was not what we expected for our special trip. However, the staff immediately went above and beyond to make things right. Not only were we moved to an upgraded room, but they also surprised us with a bottle of champagne for our anniversary, which was such a thoughtful touch. A special thank you to Sophia and Vida for their exceptional customer service. They were warm, attentive, and genuinely cared about making our stay memorable. Because of them, we will absolutely be returning and this will be our go-to place every time we visit Scottsdale. Thank you for making our anniversary so special!

I booked 2 nights here with my teen daughter to chill on the front end of a week stay in scottsdale and was very worried about recent reviews of terrible service experiences. Oddly, the service and staff really stood out for us. Checking was very personable and helpful. The trio of servers who helped us at dinner one night were so wonderful … one saw my daughter rubbing her arms and dragged over a heater, the lead waiter was so friendly he chatted with every table, which was fun to see and we enjoyed. But our favorite was the busboy who brought water and helped… he was so kind he brought the woman seated next to us a small trinket birthday present when he heard she was celebrating. Pool service - fast and friendly 2 days in a row. So for us, the service made the difference (lifetime platinum so we stay in hotels a lot and honestly we’re pretty fussy). We also loved this remote property, the expansive views and chill vibe. Less great…. Property shows some wear and tear… nothing terrible just lots of chips and scuffs. Room is spartan and modern just how we like it but not a traditional hotel room if that’s your vibe. Looked like they had a vibrant pickle ball area if that’s you’re scene. We ate in fountain grove some (yes you need a car). Cute town with lots of options.