ADERO Scottsdale Resort, Autograph Collection

We recently stayed here for a week (mid-March) and came away with very mixed feelings. There are some genuinely nice aspects of the property, but unfortunately the service issues overshadowed much of the experience. The room & setting: We booked a 2 queen sunrise view room, which was spacious, clean, and comfortable - no complaints there. However, the rooms look directly into a private residential community which is essentially a stone’s throw from your balcony. These homes are conveniently cropped out of the hotel’s website photos. If you’re expecting expansive desert or mountain views, that’s really only the case in the adults-only wing. Location & grounds: The hotel is a bit removed from most restaurants and attractions, though we were aware of that going in. A car is absolutely necessary, and valet is the only option at $25/day. On the plus side, there’s a great, easy trailhead about a mile up the road, and the grounds themselves are well maintained and very pretty. Service (the biggest issue): This is where things really fell apart. I did a lot of research before booking and didn’t see service called out as a consistent problem, so this was surprising. During our stay (week of March 16), the hotel felt severely understaffed, and many employees seemed either brand new or possibly temporary staff. The result was consistently poor, often baffling service across the board. - Café: Hot breakfast items (like sandwiches) sold out almost immediately each morning. Aside from the sit-down restaurant or room service, there aren’t other breakfast options on-site. - Pool service: At most, one person was covering both the adult and family pools. They’d appear every 45 minutes to an hour, make a quick round, and often skip entire groups. There’s also no ground-level bar, so you have to go upstairs to the Cielo bar for drinks/food. - Bar service: This was particularly frustrating. Only a couple of bartenders seemed experienced; others appeared unable to serve alcohol and redirected guests. Even when seated directly at the bar, it wasn’t uncommon to wait 15–20 minutes without acknowledgment. Drinks were sometimes placed just out of reach, checks delivered without pens, and requests for refills or water were ignored. We also witnessed multiple instances of food or drinks simply never arriving for guests. At no point did staff acknowledge delays or apologize—something that would have gone a long way. - Room service: On our final night, no one answered the phone when we tried to order room service dinner. The front desk told us to call again, then said if no one answers (which apparently isn't uncommon), you have to order at the bar—which meant another round of the same poor bar experience. - Housekeeping: Generally fine, but oddly, we were never given an extra roll of toilet paper. On our final morning, we called for one, waited 45 minutes, then went to the front desk ourselves. We were told they’d send one up… it never arrived. Ending a stay rationing toilet paper is not exactly the note you want to leave on. - Food: Everything we did manage to get was actually very good, just on the pricier side, which is expected given the limited on-site dining options. Bottom line: This property has potential - the rooms are nice, the grounds are attractive, and the food is solid. But the service was consistently and noticeably poor, to the point where it detracted from the entire stay. With better staffing, training, and basic attention to guests, this could be a much stronger experience. As it stands, it’s hard to recommend.

I don't know how this place got to be part of the Autograph Collection. We were given Room #12. This room is not part of the main hotel. We paid $600 a night for the most stressful night ever in any hotel. We endured the hum of some motor, either on the roof or the ceiling of our room that ran for 3 minutes, stopped abruptly with a sucking noise for 10 minutes and then ran again for 3 minutes, on and on, all night long. I called Front desk twice. She gave me some story about how she couldn't control it if other guests were running their A/Cs. I told her no. This is some sort of motor running on a timer. She said no one from maintenance was on duty and they didn't have a comparable room to move us to. At 7am I finally went out to the front desk and the manager there admitted to the fact that the whole building we were in was about to be torn down. They knew about the motor, and that in her opinion those rooms shouldn't even be used! Our entire weekend was nothing but a trial as we were functioning on about 90 minutes of sleep thanks to the degree of irresponsibility and greed of the management of this hotel. From now on I question any hotel that is part of Bonvoy, and Autograph Collection means nothing.

Wow! What a stay and what a hotel. We checked in late in the evening and had the most wonderful experience with Gianna. She was so kind, fun personality, and helpful. We enjoyed dinner with a view of the stars, the room, the amazing mountain views, a hike and the pool on the first day. Gianna went above and beyond and made our first day even more special. So much so, that we wanted to leave a review to describe the amazing hotel and amenities but to also share how genuine kindness and hospitality go a long way to make a stay amazing.

Another great stay at my go to hotel in Scottsdale. The best place to stay to enjoy a resort quality hotel The rooms are fantastic and views are incredible . From checking in with Sophia who went out of her way to accommodate me, to a super friendly and helpful Vira I can’t wait to see the team at adero again Kevin, does a wonderful job of keeping the rooms in top shape

Spent one night at this attractive property in the remote outskirtsp 15 minutes east of Scottsdale. Exterior lighting throughout the community is regulated to maximize star gazing, and my upgraded corner room even included a telescope. On a relate note, the hotel offers guided stargazing Friday evenings and sun-gazing every other Sunday morning. After breakfast I viewed solar flares Through someone in the specialty telescope. My room was in outstanding condition with a small seating area, views of the surrounding mountains through multiple windows and chic almost minimalist furnishing that were comfortable. Bed was solid, ample hot water in one of the largest shower rooms I've seen in a hotel.  There are hiking and biking trails just down the road, or nice walks in a community just across the street for the less adventurous