Fairmont Scottsdale Princess

People suck. Service sucks. Never seen anything like it or I feel like they are looking to us for admiration. I’m never coming back here again.

The hotel is beautiful of course. Colin, Austin and Lauren were wonderful at check-in. Austin was even kind enough to comp our parking as my friend is an amputee. So friendly and welcoming. JAMES at the iron skillet was very warm and made us feel at home. He always checked on us consistently and took such great care of us and made us feel very special. The highlight of the trip was Toro. And the highlight of Toro with Sarah. Who I believe is the assistant manager. She was incredibly warm, welcoming, and made us feel like we were the most special people there at the restaurant. We cannot say enough about her. She made the experience absolutely epic. I wish I remembered her last name. I think it was Some kind of Japanese last name. And she had the most wonderful smile. I just want her recognize. She just went so far above and beyond to make us feel so so special. Cuba was our server and he was wonderful. Brent was also great. He has such a great sense of humor. You guys are doing something right at that restaurant. It was amazing. The food was amazing the dessert the little drink before our meal. Ev such an amazing staff there

Staying here is similar to trying to sleep above a night club or trying to sleep in the middle of a raging rave party. We stayed in section D near the lobby/Plaza bar. The first night the loud music didn’t end until past 11pm. The next night the music didn’t end until past 2am. This is very surprising for a AAA five diamond resort. If you ever come here, refuse any rooms near and around the Plaza bar or lobby. The hotel is beautiful and well maintained but the guests really should be able rest and sleep at night. Major fail here in my opinion.

Not worth the money. The whole place smelled like sewage. It was disgusting. Everything was way over priced. $78 for 2 kids to ice skate. Everything was hours wait in lines. Skip this and go to Zoo lights.

There is nothing new in the Christmas experience. There are long lines due to having very few attractions and too many people. Food prices are high, the decorations are the same as in previous years, and overall it is not a recommended experience.