Four Seasons Resort Scottsdale at Troon North

First time visit for my wife and I. The hotel is located in North Scottsdale, about 25 minutes north of Old Town Scottsdale. We enjoyed the more rural location. The grounds are simply spectacular. We enjoyed the desert view from our room, the trails throughout the resort and especially the nature trail that connects with the Pinnacle Peak park trail. We found the service to be mostly excellent. The Onyx Bar staff was particularly accommodating and housekeeping did a great job of getting in and out of our room when we were gone. As first time guests it was disappointing to not be offered any kind of upgrade upon check in. We likely would have been interested if it was offered. The hotel certainly did not appear to be near capacity. We also felt that the food at the resort was uneven in quality. For instance, two good meals at Proof were followed by a dinner that was sub-par. Cole slaw that was barely dressed and uninteresting, ribs that felt as though they had been reheated and a taco that was so poor in every way that we complained (which we never do). A manager intervened and one of the dishes was taken off of the check. Finally, while the room we stayed in was clean, with a terrific view, it is in need of updating. These issues notwithstanding, we had a nice stay but would want to see these things addressed before we considered returning.

We were welcomed like VIPs. Amazing room and amazing service. Will definitely come back. Pool is amazing. Walking distance to pinnacle peak.

Overall, our stay was disappointing. We knew the resort was isolated, with nothing walkable nearby, but assumed there would be things to do at the resort other than sit at the pool or play golf. Our bad. Some landscaping and grounds improvements would go a long way in making the property more interesting to walk around and enjoy. But the most serious issue was our room having no air conditioning on the first day, despite 100° Scottsdale heat. It took several complaints before the issue was addressed, and then after being told we’d receive a text massage upon completion, we sat in the lobby for an hour waiting for word on whether the AC was fixed or if we needed to move rooms. No one ever followed up. We later learned that engineering had not communicated with the front desk, so our wait was unnecessary. The front desk manager did offer a late checkout, but given that we only managed two hours of sleep that night, it felt like an underwhelming resolution. For a property at this price point, many of the expected basics were missing. There was no welcome drink, no small touches like cookies or treats in the room, no luggage assistance, no help finding our room, keys that didn’t open the ice machine room and no turndown service. The resort layout itself is confusing and not especially attractive, with plain, identical guest room buildings scattered across the property and not numbered. The dining experiences were also uneven. The restaurants were just adequate, and we were glad to move on rather than return for another meal. At the Onyx lounge, we noticed other guests receiving amuse-bouches before they even ordered drinks. We received nothing; not even a cocktail napkin or coaster. We were offered a water bowl for our dogs, and we accepted; however, the water bowl never arrived for them. We were forced to give them water from our own water glasses. These inconsistencies made the service feel careless. While most of the staff we interacted with were pleasant, the overall experience fell far short of what we expected. Having stayed at many high-end hotels, this was our first Four Seasons stay. Unfortunately, based on this experience, we would be hard-pressed to ever consider another.

This was our third stay at this property. We chose it again because of the beautiful , quiet location and the legendary Four Seasons service. Once again it did not disappoint. We stayed in one of the renovated King rooms and while it was tasteful and upscale we preferred the old casita style as tired and in need of an update as it was. This place is THE place to go if you want total peace and quiet. Being in residential areaThe pools are gorgeous with excellent pool side service. Your every need is taken care of. We especially enjoyed the Dive in Movie and the special menu and drinks, oh and the free popcorn was a hit. We ate at Proof a few times as well as Onyx which has the most amazing view if a little pricey. Both are excellent and the service is above par. Overall I highly reccomment this resort as a getaway for a few days.

Where to start…we met friends at The Four Seasons as we are both celebrating anniversaries. We arrived Thursday after a tough day of travel but were greeted by very kind people upon arrival. The Four Seasons is nothing short of first class in every way. Doors were always opened for us, people greeted us by name, food and drinks were spectacular and pool was amazing. They just go the extra mile to offer first class accommodations and service. But there was a “standout” during our trip…Margarita at the front desk. When we checked in, Margarita greeted us, checked us in, answered questions and did the usual things. We went to the room and were a little bit disappointed with the view. We were on the first floor and really couldn’t see much. I went back to the desk and asked Margarita if there might be another option. She immediately went to work on it but let me know it might take a while to get us another room. We went to dinner on property and as we were eating, Margarita brought us new keys to an amazing room in building 12 with beautiful views. She offered to have our things moved and made everything seamless for us. Our second day we came back to the room to find strawberries. I am guessing those were compliments of Margarita. Yesterday we came back to the room to find two hats and an anniversary card from Margarita and Breanna. First class Margarita epitomizes customer service. The Four Seasons is fortunate to have someone who goes over and above to create such great memories for their guests!