Four Seasons Resort Scottsdale at Troon North

Overall, our stay was disappointing. We knew the resort was isolated, with nothing walkable nearby, but assumed there would be things to do at the resort other than sit at the pool or play golf. Our bad. Some landscaping and grounds improvements would go a long way in making the property more interesting to walk around and enjoy. But the most serious issue was our room having no air conditioning on the first day, despite 100° Scottsdale heat. It took several complaints before the issue was addressed, and then after being told we’d receive a text massage upon completion, we sat in the lobby for an hour waiting for word on whether the AC was fixed or if we needed to move rooms. No one ever followed up. We later learned that engineering had not communicated with the front desk, so our wait was unnecessary. The front desk manager did offer a late checkout, but given that we only managed two hours of sleep that night, it felt like an underwhelming resolution. For a property at this price point, many of the expected basics were missing. There was no welcome drink, no small touches like cookies or treats in the room, no luggage assistance, no help finding our room, keys that didn’t open the ice machine room and no turndown service. The resort layout itself is confusing and not especially attractive, with plain, identical guest room buildings scattered across the property and not numbered. The dining experiences were also uneven. The restaurants were just adequate, and we were glad to move on rather than return for another meal. At the Onyx lounge, we noticed other guests receiving amuse-bouches before they even ordered drinks. We received nothing; not even a cocktail napkin or coaster. We were offered a water bowl for our dogs, and we accepted; however, the water bowl never arrived for them. We were forced to give them water from our own water glasses. These inconsistencies made the service feel careless. While most of the staff we interacted with were pleasant, the overall experience fell far short of what we expected. Having stayed at many high-end hotels, this was our first Four Seasons stay. Unfortunately, based on this experience, we would be hard-pressed to ever consider another.

This was our third stay at this property. We chose it again because of the beautiful , quiet location and the legendary Four Seasons service. Once again it did not disappoint. We stayed in one of the renovated King rooms and while it was tasteful and upscale we preferred the old casita style as tired and in need of an update as it was. This place is THE place to go if you want total peace and quiet. Being in residential areaThe pools are gorgeous with excellent pool side service. Your every need is taken care of. We especially enjoyed the Dive in Movie and the special menu and drinks, oh and the free popcorn was a hit. We ate at Proof a few times as well as Onyx which has the most amazing view if a little pricey. Both are excellent and the service is above par. Overall I highly reccomment this resort as a getaway for a few days.

Where to start…we met friends at The Four Seasons as we are both celebrating anniversaries. We arrived Thursday after a tough day of travel but were greeted by very kind people upon arrival. The Four Seasons is nothing short of first class in every way. Doors were always opened for us, people greeted us by name, food and drinks were spectacular and pool was amazing. They just go the extra mile to offer first class accommodations and service. But there was a “standout” during our trip…Margarita at the front desk. When we checked in, Margarita greeted us, checked us in, answered questions and did the usual things. We went to the room and were a little bit disappointed with the view. We were on the first floor and really couldn’t see much. I went back to the desk and asked Margarita if there might be another option. She immediately went to work on it but let me know it might take a while to get us another room. We went to dinner on property and as we were eating, Margarita brought us new keys to an amazing room in building 12 with beautiful views. She offered to have our things moved and made everything seamless for us. Our second day we came back to the room to find strawberries. I am guessing those were compliments of Margarita. Yesterday we came back to the room to find two hats and an anniversary card from Margarita and Breanna. First class Margarita epitomizes customer service. The Four Seasons is fortunate to have someone who goes over and above to create such great memories for their guests!

Beautiful romantic getaway! Serene desert environment! Food at the pool is outstanding! Best I’ve seen. Kaci at the pool gave great service! Views are breathtaking, sunsets are spectacular! It’s awesome being in Scottsdale but the hotel feels far enough away to feel like its own little oasis!

Definitley not up to Four Seasons normal standards. The service is less than desirable. Pool service is probably some of the worst I’ve experienced. They have like 2 servers for the entire pool. The adult pool is tiny, towels left everywhere. The first day we had random forks and dirty cups left all around us. They definitely do not take pride in cleanliness. Pool is old, chairs are old and dirty. Our room was incredibly hot, feels like the AC cannot keep up with temps here. The food was good everywhere we ate though, the service in the restaurants was good. The grounds are beautiful. Besides that I would never come back or recommend this Four Seasons. You’re paying a high price for service that is very much lacking.