Four Seasons Resort Scottsdale at Troon North

This was our third stay at this property. We chose it again because of the beautiful , quiet location and the legendary Four Seasons service. Once again it did not disappoint. We stayed in one of the renovated King rooms and while it was tasteful and upscale we preferred the old casita style as tired and in need of an update as it was. This place is THE place to go if you want total peace and quiet. Being in residential areaThe pools are gorgeous with excellent pool side service. Your every need is taken care of. We especially enjoyed the Dive in Movie and the special menu and drinks, oh and the free popcorn was a hit. We ate at Proof a few times as well as Onyx which has the most amazing view if a little pricey. Both are excellent and the service is above par. Overall I highly reccomment this resort as a getaway for a few days.

Where to start…we met friends at The Four Seasons as we are both celebrating anniversaries. We arrived Thursday after a tough day of travel but were greeted by very kind people upon arrival. The Four Seasons is nothing short of first class in every way. Doors were always opened for us, people greeted us by name, food and drinks were spectacular and pool was amazing. They just go the extra mile to offer first class accommodations and service. But there was a “standout” during our trip…Margarita at the front desk. When we checked in, Margarita greeted us, checked us in, answered questions and did the usual things. We went to the room and were a little bit disappointed with the view. We were on the first floor and really couldn’t see much. I went back to the desk and asked Margarita if there might be another option. She immediately went to work on it but let me know it might take a while to get us another room. We went to dinner on property and as we were eating, Margarita brought us new keys to an amazing room in building 12 with beautiful views. She offered to have our things moved and made everything seamless for us. Our second day we came back to the room to find strawberries. I am guessing those were compliments of Margarita. Yesterday we came back to the room to find two hats and an anniversary card from Margarita and Breanna. First class Margarita epitomizes customer service. The Four Seasons is fortunate to have someone who goes over and above to create such great memories for their guests!

Beautiful romantic getaway! Serene desert environment! Food at the pool is outstanding! Best I’ve seen. Kaci at the pool gave great service! Views are breathtaking, sunsets are spectacular! It’s awesome being in Scottsdale but the hotel feels far enough away to feel like its own little oasis!

Definitley not up to Four Seasons normal standards. The service is less than desirable. Pool service is probably some of the worst I’ve experienced. They have like 2 servers for the entire pool. The adult pool is tiny, towels left everywhere. The first day we had random forks and dirty cups left all around us. They definitely do not take pride in cleanliness. Pool is old, chairs are old and dirty. Our room was incredibly hot, feels like the AC cannot keep up with temps here. The food was good everywhere we ate though, the service in the restaurants was good. The grounds are beautiful. Besides that I would never come back or recommend this Four Seasons. You’re paying a high price for service that is very much lacking.

Hotel needs renovations bad! No air conditioning, received a night credit but would much rather have had air when its 90 degrees; pool area & location are good but the hotel itself was terrible. Buffet breakfast was good. Hotel staff was snarky except Sylvie, she was amazing!