Omni Scottsdale Resort & Spa at Montelucia

Let me start by saying I love leaving positive reviews but I can’t for this place. It was a short but disappointing experience. We arrived in the late afternoon on Saturday and checked in. We were eager to get to the pool to relax a little and have a drink…the pool area (the adult pool area) was filthy. The wait staff seemed overwhelmed. The server ignored us for an entire hour even though there was barely anyone left. He seemed very eager to get out of there. When someone else finally took our order, the chips were stale and the guacamole tasted like it came out of a Costo container. When the grumpy server came to ask if we were finished so he could take the chips (which we didn’t eat anymore of because of the taste) we explained they were stale. He ignored that and moved on. There wasn’t no, “sorry about that- let me comp that for you” or “would you like something else instead?” I refuse to believe good customer service no longer exists because every place we ate at on the rest of the trip was amazing and so was the service. Omni can do better. The room we stayed in looked and felt outdated and dark. Not what one would expect for $600+ a night. The grounds were pretty but there wasn’t much else that would bring us back to stay at this hotel.

This hotel is a great place to stay. The pools are fantastic. The staff is kind and helpful the views of camelback mountain are prize worthy. This hotel is a must when coming to Scottsdale. There is ample onsite parking and there is a valet. The restaurants and bars are wonderful

Sensational! Stayed here with my wife after debating where to stay for weeks - so happy we chose this place!!! The property was immaculate, the food amazing, the spa exceptional, and the pools relaxing as can be! We stayed in a Mountain-view room and it was out of this world.

We had stayed here 3 years ago and wanted to come back to experience the Montelucia again. Unfortunately, a large extended stay wedding and conference were scheduled there for our entire stay and between the 2 they took up all the wonderful common areas usually available to guests.I do mean morning, noon, and night time activities. Common areas were not kept very clean and orderly when available. Our room was lovely and we had a wonderful view of Camelback Mt. Our pool experience was wonderful. Excellent service, food and beverages. Staff is very attentive. We used the Joya Spa but it was over crowded in the lounge and at the pool. We did get chairs but we had early treatments. Had we arrived lated than 10:30 am no chairs were left for new arrivals. Staff at Joya pool were attentive and friendly. We did have a glitch with getting a different treatment than the one booked but the manager was professional and accomodating. It is unfortunate that there are no facilities available to shower for late flights out. They would not allow any late check outs for our date , due to another convention group coming in,so using the pool prior to leaving was not feasible. They also charged our credit card twice for the entire stay prior to check out thus beginning a fraud alert by our CC. I called the front desk and could only get "It will be refunded upon check out." No reason, no apology for having to deal with CC company. Unfortunately, CC refunds take up to 4 days and this was a substantial amount to be double charged. Ultimately, the quality of personal service expected by OMNI staff at reception was not at an acceptable level and the fact that weddings and/or conventions are their priority, we will probably choose a different resort for our next visit.

We were at the Omni Resort for business for 4 days. The setting for the Omni is beyond amazing. Nestled in the mountains with views of Camelback is hard to beat. The amenities at the Omni are plentiful and are well maintained and the staff is at your beck & call 24/7.