The Phoenician, a Luxury Collection Resort, Scottsdale

In being completely fair this is a JW in terms of common space and food/bev offerings, but the rooms - at least the Casita that I was in - was a Sheraton at best. This was the darkest, skankiest ‘Luxury Collection’ room I’ve ever seen. From the entryway where you have floor tape on the tiles from 10 years ago - half of it peeled back and a major tripping hazard - to the attempted bathroom makeover using Fairfield Inn quality furnishings, the entire room space is atrocious at best. Doors are beat up, peeling paint everywhere. There was even some nasty carpet tape holding it down at the edge. Also, housekeeping was spotty coming most days, though failing to replace the washcloths. And then the towels were so old and tattered that one literally shredded on me mid-use. Wild. The gym was spacious, the spa was amazing, and the attitudes and friendliness of the staff everywhere was lovely. That, and decent food is how we got to 3 stars. Otherwise do NOT stay here if you’re seeking upscale accommodations, let alone ‘Luxury’.

We hosted a family reunion at the Phoenician (and have been many times in the past 20 years). The team is excellent including great service from Emily at the front desk, Devon and Ernesto at Mowry, and an excellent housekeeping team with concierge. Titanium credit for breakfast at Mowry with lots of food options and Poolside food was also quite good. The athletic club and gym was great including free bikes to ride into old town. We rate the week a five but were disappointed by the Thanksgiving buffet at the tavern after previous experiences with higher quality food and presentation vs a serve yourself mediocre buffet for $140 per person all in. But otherwise great so thanks!

This is my third time in the past couple months coming to The Phoenician to do surprise hotel room set ups. I always have such a great experience when I come to set up for my clients special events. The staff are absolutely amazing and very helpful. They always are very attentive and helpful. I come here with my family as well to get some relaxing time and they love it as well. Thank you to The Phoenician for always giving us great experiences.

Great service, great beds, great pools. Good food at the restaurants but don’t waste money on room service. This is the “quesadillas” - more like a kids taco if that . Otherwise love everything else about the place!

My wife and I spent two nights at the Phoenician in October celebrating our 28th wedding anniversary. Since I am Hilton Diamond member, we usually only stay at Hilton properties but this time we wanted to stay at the Phoenician (Marriott) since we have heard so much about the hotel over the years. While we have no membership status at Marriott, from the time we booked our reservation, my wife and I felt welcomed as a top Marriott Bonvoy member. We received an email right away from the concierge asking if we needed any assistance on our stay. When we checked in, the front desk congratulated my wife and me on our anniversary and they gave us a $50 food and beverage credit for our stay which was very nice and unexpected. The hotel also delivered a bottle of champagne and chocolates to our room our first night which again was such a nice surprise. While the Phoenician is a large hotel, it is beautiful and it is well maintained. All of the staff members were professional and courteous. We had paid for a pool view and that was worth it for the view. Due to some rainy days during our stay, we were unable to use some of the facilities like the tennis courts but we did use the work out facility which was beautiful with plenty of modern fitness equipment. We also had some really good meals at two of the restaurants. One day we had lunch at the Phoenician Tavern which is located by the golf pro shop and a short walk from the hotel. It is casual with a nice atmosphere with golf course views and good food. We celebrated our anniversary dinner at the J&G Steakhouse which was fabulous! The service was spectacular and the steaks were incredible. We would definitely recommend both restaurants and not just because of the convenience/location. Overall, we had a fabulous couple of days at the Phoenician and would highly recommend it to all. Whether it is for a couples trip or family trip with children, the hotel has something for everybody.