The Phoenician, a Luxury Collection Resort, Scottsdale

Stay here for 2 nights and the service was definitely better than last year and back on par with what the Phoenician is known for. Hotel grounds are stunning as usual and room was well kept. Special thank you to Molly at the front desk for turning a joke we made at check in into a memorable experience and looking after our stay. She definitely made an impact! And thank you to Veronica at the pool for looking after us again this year and always having a smile and taking the time to converse with us! Can't wait to be back!

As a home-based travel business owner with over 20 years of experience—specializing in luxury travel, cruises, and destination weddings—I’ve devoted my career to excellence and service. However, during a recent Educational Stay, I was subjected to racial profiling, discrimination based on my disability, and the exclusion of my service animals from public areas of the property. While on-site, I was served low-quality meals that made me ill. When I reported my symptoms, I was offered only crackers, Gatorade, or bubbly water—no official report was taken. I visited the resort as an official representative, evaluating it as a potential venue for a destination wedding or bachelorette party. Covering over 200,000 square feet, the property should have offered a robust and enriching experience. Instead, my tour lasted less than 30 minutes and consisted largely of the guide pointing out areas where my service animals were prohibited. I was shown a one-bedroom suite in the Canyon Suites, only to be informed that neither I nor my service animals were permitted in that section of the property or its pool area. Despite the resort being advertised as pet-friendly and expansive, my guest—who also lives with a disability—and I were restricted to my room and one restaurant. Staff provided menus from off-property restaurants and instructed me to contact each establishment individually to confirm service animal policies, citing frequent changes. As a longtime representative of luxury Marriott properties who travels with service animals, I have never encountered such treatment from the brand. After submitting a survey detailing my experience, I was met with retaliation. When I raised my concerns directly with the hotel, I was informed that their staff had failed me. I’ve since taken action by contacting legal counsel and the Department of Justice to address the discriminatory and unjust treatment I endured. Discrimination has no place in travel. I will not remain silent.

We’re spent 2 nights here away from the kids. Enjoyed the lobby menu our first night. Great cocktails, we ordered 3 different food items-flatbread, wings & guac. All great!!! We had lunch poolside and enjoyed all the food and drinks there!! Also a good spot to get a draft beer. They don’t have draft beer in the lobby. All in all pretty good. Here are things that are meh. The fridge in our room are was for a mini bar that does not allow for anything extra. This was a problem for us and would have been a bigger issue if we had our kids. My issue with this was I had limited space to store my breast milk. The other meh was the adult pool area bad no cushions on the chairs unless they came with the cabana. At the other twos pools all the chairs had cushion. Using the hand rail was hard to utilize as it was scorching hot. They did not have a cover on it to cool the temp as most pools do. I’m sure it’s not LUXURY to have the cover but if we had our kids that would have been nice. One slide. One hot tub. Lastly. Our room key would not work to get us access out of the garage. We had to phone security everytime we came or went. We actually had to call the hotel to get out one time. All little things but could it would have been a great stay rather then a good stay. Food was great. Servers/attendants were friendly and nice.

I stayed at Phoenician in July 2025. I called ahead of time to make sure I can bring my dog. I was informed that it will be $150 pet fee. I requested a dog water bowl. Phoenician won't provide dog bed. During my stay, I visited their spa with friends, had breakfast, and bought a cabana by the pool. The spa and cabana were great. Here are the cons: The Mowry & Cotton breakfast staffs were overwhelmed. So we waited a long time to get the check. The dog water bowl was never arrived. I used the soap container to give my dog water. Here is the worst experience: I called ahead of time and to make sure there is late checkout. Because I was bringing my dog. I was never being informed the late checkout charge of $150 for two hours. On the day of departure. My spa appointment was at 12PM. I went to the front desk to confirm the late check out. The manager told me the hotel is completely sold out. Therefore, she can't grant the late check out. When I told her I have a dog. She said she can grant the late check out for $150 for two hours. I asked her why no one informed me prior my arrival on the phone. She was the late check out fee was not advertised. I said there is an communication issue in the hotel. I think I should be informed prior to check in. I was not even informed during check in as well. The manager told me she can grant me the 2 hours for $50. I feel like I'm in the bazaar in Marrakesh bargaining price for carpet. It's not like a four diamond hotel. I expressed my disappointment of the surprise fee. I would have paid if I was informed ahead of time. At the end, she told me "I'm not going to argue with you. I will only grant the late check out this one time. And I will write on your profile that no future late check out should be granted." I'm not sure that comment is on my Marriott profile or Phoenician hotel profile. I will definitely not staying at Phoenician in the future. I will avoid choosing Marriott in the future if it's possible.

Beautiful grounds. Spacious rooms. Pool staff was amazing especially Emmett & McKenzie! So friendly. Had breakfast at Mawry & Cotton. Great food and our waiter Jon was really friendly. Athletic area was amazing. Steve was super friendly. Only things is when you walk in lobby, there should be signage as to where the front desk is . It’s a little confusing. I walked right and I should have gone left.