The Phoenician, a Luxury Collection Resort, Scottsdale

Truly a 5-star property all around. We stayed two nights close to Christmas and experienced a water outage on the first night, but the resort took excellent care of us—fairly compensating the night, resort fee, and parking, and providing a generous breakfast credit. Service was top-notch throughout. The pool view room offered beautiful views. We would absolutely recommend this resort.

Avoid this place if you are expecting a Luxury Collection-standard experience. No pre-arrival email was sent (which was fine but never happened in other LC properties). The front desk staff did not care about the guest experience. They did not greet or acknowledge my Titanium status and did not introduce any facilities (e.g., self-parking, gym, pools). They did not provide a premier member welcome gift until I asked for details ("we give you points by default" - why not asking me?). No upgrade was offered, which was fine (subject to availability), although a next-level non-suite room was available on the website. However, I was given a room with a bad view (the only thing I could see was the rooftop), which was super weird.

The hotel is overrated and dated. The furniture in the room had stains on the chaise and the food ordered for room service was beneath disgusting. The beef was not fresh and I refused to eat it, the canned soda was flat, and the dessert was worse than a boxed frozen chocolate mousse from a grocery store. Overall, I will not stay here again nor recommend the hotel to anyone.

Great experience. Special shout out to: Desi, Devin, Elba, Hector, Jordan, Kennedy, Ahmet, Jorge, Christian, Shelly, Kathy, Gustavo, Christine, Christian Emily Smith at the front desk Frank at J&G …at the pool Faith, Veronika, Gennaro

In being completely fair this is a JW in terms of common space and food/bev offerings, but the rooms - at least the Casita that I was in - was a Sheraton at best. This was the darkest, skankiest ‘Luxury Collection’ room I’ve ever seen. From the entryway where you have floor tape on the tiles from 10 years ago - half of it peeled back and a major tripping hazard - to the attempted bathroom makeover using Fairfield Inn quality furnishings, the entire room space is atrocious at best. Doors are beat up, peeling paint everywhere. There was even some nasty carpet tape holding it down at the edge. Also, housekeeping was spotty coming most days, though failing to replace the washcloths. And then the towels were so old and tattered that one literally shredded on me mid-use. Wild. The gym was spacious, the spa was amazing, and the attitudes and friendliness of the staff everywhere was lovely. That, and decent food is how we got to 3 stars. Otherwise do NOT stay here if you’re seeking upscale accommodations, let alone ‘Luxury’.