Royal Palms Resort and Spa

The staff were amazing! The staff at the pool made sure you wanted nothing, they were always making sure we were good! The staff at the lobby were so helpful and super friendly! We ate at the pool and breakfast, we really liked our meals! Our only "complaint" are the beds, they are comfortable, but we would have preferred queen beds not full...even so, we will be back!

Lovely hotel, staff were great and breakfast was amazing. My only criticism was the resort fees and overnight parking charges. If you pay for a room why are there resort fees? 40 dollars for parking is ridiculous. Feels like money grabbing. I have emailed the hotel but they can’t really justify the fees.

My husband and I have been to Phoenix on multiple occasions the past four years but this was our first time at Royal Palms. We had a wonderful experience and the hotel and staff exceeded our expectations. Katie remembered our drink order in the morning. We were greeted by Jose when first seated with water and a warm good morning. Barbara at the desk was a joy. She frequently checked to make sure our stay was going well, gave an excellent restaurant suggestion and was warm, friendly and charming. All the staff made sure we were comfortable and well taken care of during our stay. I enjoyed the spa and had an excellent massage. The yoga class led by Jennifer was peaceful in a beautiful courtyard setting with views of Camelback underneath large trees. We are delighted we made the decision to stay at the beautiful Royal Palms!

I had reserved and paid for a room with a private patio. When I checked in, the room had a common patio with five other rooms. I had brought my dogs so I needed a private patio. I called the front desk to complain and they told me that they were sold out and there was no such room available. Literally 10 minutes after my complaint, the front desk called and said they had a sudden cancellation and that I could have a room with a private patio for an extra $500. I told them it wasn’t a matter of money. It was a matter of honoring my reservation and the type of room I had reserved and paid for. They then told me that they would reduce the price to $100 extra. I again explained it wasn’t about the money it was about honoring my original request. I then asked if I didn’t take the room.l, would it remain empty? They said yes. I said rather than have an empty room and a unsatisfied customer, why didn’t they simply offer the room. They said it was against their policy. I just received what I guess was an attempt at an apology from Madison Milacek who I assume is a manager at the hotel telling me that they tried to solve my problem by offering me the type of room I originally requested at a discounted amount. I responded that that wasn’t the point. The fact that they miraculously had a cancellation and offered to charge me extra for a room that I originally booked was an excuse, not a solution. I know in the grand scheme of things this is a minor complaint, but the way it was handled was not what I expected or paid for. Her response, which was merely an excuse and not an apology nor an explanation was a waste of time.

Went to celebrate our wedding anniversary. The grounds are beautiful with trees/flowers/cacti everywhere. Unfortunately, we wanted to use our patio for some relaxation only to have landscaping crews unloading wheelbarrow loads of rock and kicking up dust plumes right in front of us. Ending up going to Sanctuary Spa to escape this and find peace elsewhere for the afternoon. The evening was peaceful again thankfully. This resort is busy with events and such, so is rather chaotic and not as peaceful of a retreat as we hoped it would have been.