Royal Palms Resort and Spa

Get a Camelback suite and ask for a 3rd floor suite. The view looks into a courtyard with two fire pits, two fountains, and a huge fireplace. Camelback mountain is in the background

Great resort if you want to be in Scottsdale and want a mexican/rustic feel and not a big hotel feel. Smaller and intimate with great food and bar. Meeting rooms and conference room were great. Well setup to support 100 people or less for company events. Everything was footsteps away within the resort and it felt easy to relax. Lots of restaurants and amenities nearby if you want to step out. Would go back again!

The food, drinks, and service were spectacular! Grounds are beautiful, rooms well-appointed, and overall, very serene environment. The spa did not meet my expectations and it’s a bit challenging to navigate the property, but everyone I encountered was more than willing to offer guidance.

TL;DR: I left a valuable, sentimental item in my room, notified the hotel immediately after checkout (before the room was reoccupied), and received no meaningful assistance beyond a repeated scripted response. At this price point, I expected far more care and effort. Very disappointing experience. I stayed for a business trip and accidentally left behind a very valuable and unique Hermès scarf, neatly folded on a shelf in the closet area of my room. This was not “misplaced” somewhere in the hotel - it was left in the room. I realized it immediately after checkout and called right away. I was told nothing had been turned in to lost and found. I called again later that night - same answer. I specifically asked if someone could physically check the room, as a new guest had not yet checked in. I was told they are “in daily communication with housekeeping” and that nothing had been turned in. Since then, I have called every single day. Each time, I received the exact same response. I offered to send a photo of the distinctive scarf to help identify it - they said no. I asked whether anyone had directly checked the room or personally asked housekeeping about this item - again, the same scripted response. I understand that hotels cannot guarantee recovery of every item. However, when something is reported immediately after checkout and before a new guest arrives, I expect at least a direct room check and some indication of active effort. That did not happen here. At this price point, I expected professionalism, responsiveness, and genuine customer care. Instead, I felt dismissed. The restaurant and bar were excellent and the only highlight of the stay. Unfortunately, because of how this was handled, I cannot recommend this hotel -especially if you are traveling with anything valuable, whether financially or sentimentally.

I absolutely enjoyed everything about my stay at Royal Palms Resort and Spa. From start to finish, the experience was exceptional. The food was excellent, the customer service was warm and attentive, and the entire property was spotless and beautifully maintained. The ambiance is peaceful and inviting, with a natural setting that truly helps you unwind and reconnect with yourself. It’s the perfect place to relax, recharge, and feel pampered. I highly recommend this resort and look forward to returning in the future!