The Scott Resort & Spa

There were some really good parts but mostly it wasn’t worth the price. Location is good—walkable to lots of shopping, restaurants, etc. Ubers and Waymo readily available. But the hotel has a shuttle that will drive you anywhere in a 3 mile radius. We found this out on last day. When we checked in we were not made aware of shuttle or any other amenities. We found gym on our own and it was nice. Food at restaurants was good. Do not under any circumstances accept an even numbered room in the Agua Dulce building if you’d like to sleep past 5:30am. The staff are dragging carts in front of that building constantly from 5:30-7:30am. We stayed 3 nights, and were consistently woken up by this. The door men were really nice as was the pool bartender. Pools are allegedly heated but the water was freezing.

Very nice, but i wouldn't say worth the price. The lobby is gorgeous! the pool area - gorgeous, although the pool is FREEZING and don't expect to get a lot of sun as the palm trees make it pretty shaded in most areas which is either good or bad. (We are from WI so wanted all the sun we could get). The room - which was just a standard room, was pretty...standard. Cuban decor was neat and lovely but all in all, it was a rather small, ordinary room. Small bathroom, low ceilings, mini bar that i didn't dare take anything from. Not worth the $650/night. For that amount, i would expect near luxury. We were only there for 1 night so we didn't take part in a lot of amenities. Great location though. I will say - we got there early and they let us check in almost 4 hours early which was very much appreciated!

Upon checking in, I asked for a quiet, well-placed room. We were put in a street-facing room in the pets building, so street noise and dogs barking early am. Upon inquiring about moving was told it was a $60 up-charge to change rooms: I had booked a patio room and nowhere does it say that patios are street facing - the resort is just off the highway exit. We had dead plants in our back patio area, the lighting from the back patio shone brightly and directly into our room. The furniture was scratched, the phone keypad was mangled. Then to the pool area - upon arrival there were no open seats or if there were, they were covered in used towels (we arrived on a Friday afternoon). There are no tables upon which to place your drink and there were plastic drink cups strewn around on the ground. So, not well maintained, check in staff not listening or accommodating. Had high hopes and at every turn dashed. Not an inexpensive resort - should have stayed at the Biltmore but was trying to branch out.

The decor and grounds are stunning. Pool is cooler than I expected. They have bicycles to use for free. The free shuttle is PRICELESS!!!! There was an event and they closed the pool early 1 day-but no one warned us—and then they closed the pool an hour earlier than posted-

Booked a weekend for my husband’s 60th birthday. Spent extensive time with the hotel to make sure that there would be champagne on ice waiting for him in the room. I called ahead of time to double check, and was told that there was nothing set to be delivered to the room. After another 10 minutes on the phone with them, they corrected themselves and assured me that it would be there waiting. As we arrived, I saw a room service person rush into and drop off a WARM bottle of champagne on the credenza and then leave as we were standing outside of the room. I had to grab a bucket, and go find an ice machine, and chill it myself. Not the great surprise that I had planned for my husband. Also, the shower was disgusting, and pooled water. We will not be going back.