JW Marriott Scottsdale Camelback Inn Resort & Spa

This resort gets the higher rating because of its location and gardens which cannot be beaten. With views of Camelback Mountain and Mummy Mountain behind there cannot be much better. Rooms now refurbished and brighter and lighter. Restaurants do a reasonable job. staff were friendly and service oriented. Housekeeping was a minor issue with small items overlooked, like new plastic insert for the ice bucket as an example but not a big enough issue to lower the rating. A premier Marriott property when it comes to grounds and surroundings.

My wife and I visited the JW Camelback last week for maybe our seventh time. Knew we would have a great time, but this stay was the best! We participated in a very special "A Night in Naples" dining experience. An amazing evening where we were able to meet several other guests at a "family style" setting on the patio while enjoying champagne, charcuterie, and a five-star dinner featuring Italian-inspired dishes and deserts. Two chefs were on hand to personally present each of their courses to the group with pride. We had the pleasure of meeting and dining with Jacquie, who is with the JW Camelback. She made the evening that much more enjoyable, sharing great conversation, insights about the dinner, and other fun facts about the property. It made us appreciate the people who are the JW Camelback! Oh, and yes, stayed in one of the great oversize casitas, end unit, bordering on a very private garden area. What a peaceful place. Amazing grounds, great people. Yea, we'll be back!

Honestly the first time we stayed at this hotel we really enjoyed it. The spa had such great reviews and was fully booked but it was our fault for not planning ahead. We booked it again and were super excited about the spa but turns out it was under renovation. There was no warning or notice of this when booking. At the price point, this should have 100% been disclosed. When we called the hotel they were very shady about the entire thing.

My husband and I had planned a five night stay at the Camelback Inn to celebrate our 30th Wedding Anniversary. We wanted to go and relax. We booked the sundeck room so we could enjoy a private outdoor space. The first two days were fairly nice. The hotel sent a bottle of wine and some chocolate chip cookies to our room for our anniversary which was nice. The stay took a huge turn on Sunday when the Chick-Fil-A group showed up! They were all loud, and rude. They were yelling and running around in the restaurants and all common areas. They had ZERO consideration for other guests. They would crowd walkways and not allow other guest through. Tuesday morning we couldn't even enjoy our breakfast on the patio at Rita's. There were large groups of them RUNNING and YELLING through the patio, and inside the hotel and common areas. For hours you could hear them yelling "DRINK MORE WATER, EAT MORE CHICKEN." At one point they had a COW BELL they were clanking. They took over the entire courtyard area for hours. It felt like we were at an Elementary school Field Day. We couldn't even enjoy our private sundeck because of all the noise. To top it off a drone flew over my PRIVATE sundeck. I'm sure filming the Chick-Fil-A crazy activities. I understand that resorts make money hosting these type of events. But they should keep all these activities away from the other guests. There wasn't a relaxing spa resort feel!! It was a horrible experience once they arrived. We actually went over to the Arizona Biltmore for a couple hours to have drinks and relax and get away from the chaos! I don't think I will ever book a stay here again! It was far from my expectations!

The hotel was amazing!! Aaron at the front desk helped me with my reservation and he was extremely helpful. My girlfriend and I stayed for a staycation and we had such a great time. Thank you again for everything. We ate / drank at all of the outlets which made the stay even better.