The Fairmont Olympic Hotel, Seattle

My hubby and I were coming into town for a wedding. We came in a week early to spend time with out son who lives in Seattle. Booked, via Amex, a one bedroom suite. We knew we had a late flight. I called the day before to let them know that we would be arriving close to midnight. We got to the hotel and they had given our room away. This, after I was reassured the room would be held for us. We were exhausted and no matter what we could come up with as a solution, we were downgraded to a regular room. In all of the years(62 and counting) I have been alive and traveling, this has never, ever happened to us. The hotel tried to make it up to us on check out but that was only after my husband had to talk to the manager. Up until that point, crickets were chirping. As for the hotel itself, it is a Marriott or a Hyatt. Nowhere close to a 5 star property. The bathrooms are generic and old. The rooms are very sterile. The hotel lobby is gorgeous as a bonus however. The bright spots were the service in the restaurant. Great staff. We will not stay here again when we come to town. On a side note, the Fairmont in Victoria was spectacular. Thank goodness we went there after this debacle.

Unwelcoming staff. I do not recommend this hotel or its afternoon tea.

Outstanding hotel Bar,Bedrooms and everything about this hotel is wonderful Coffee making machine in rooms Beautifully decorated it’s exactly as we imagined the Bar downstairs is exceptionally great people working there can’t thank them enough

We went to check out of fairmont everything was in order. Then a few days after we get a charge of $200+ for the spa that we did not go to and they keep making excuses why we can’t talk to a manager to fix the situation.

Sat in some chairs near the bar. No signs saying wait to be seated or tea service only. Waited 20 minutes without a single server even saying hi to us. We then moved to the bar slow service despite not being busy. The most attention we got from our server was hovering over me while I paid to see what tip would be. Lamps were dirty. Staff seemed more interested in you serving them than they were concerned about serving us. I recommend going to Purple cafe and Wine Bar across the street instead. Much better service and very nice atmosphere.