Lotte Hotel Seattle

Hotel is at a good location, nicely kept and rooms are spacious. The restaurant is good, especially for breakfast. The cocktails at the bar are superb. The staff goes out the way to help you. SunWoo Park (Sun) at the front desk as well as Arthur the concierge were very helpful and addressed our needs efficiently as well as gave useful directions and advises about city. Will stay here again in next visit.

We used the Lotte Hotel because it was recommended from our friends from Vancouver. We met at the hotel for three days to explore Seattle. The hotel is highly recommended. Superb location, great rooms, great lounge and restaurant. All the staff was extremely friendly and helpful. We would like to thank especially Arthur for his great support and courtesy transfer to the pier91 Gary and Troy(?) did a great job at reception helping us out with a couple of things. Daniel in the lounge did his best to serve our pre and post dinner cocktails. Thank you all for your services.

Everything about the Lotte, including the staff, accommodations, and location, was perfect. We were greeted by Sun, who was kind and clearly explained all of the hotel’s accommodations. Our room was spacious, clean, and luxurious. Hotel staff was accommodating given an unexpectedly late departure. If I’m in Seattle, I’d most definitely stay at the Lotte again.

Luxurious amenities, spacious room (upgraded at check-in) with views of the bay and seaport. Restaurant quality excellent (although only visited for breakfast). Super clean, (housekeeping is immaculate) with interesting decor which fits the hotel perfectly. Excellent location within walking distance of most major attractions and a courtesy shuttle for those a little further away (we used it to go to the Space Needle). All personnel were very friendly and we were made to feel very welcome and at home, with a 'Good Morning, enjoy your day' when we went out and a 'Welcome home' when we returned. Every staff member went above and beyond to ensure that our stay was enjoyable. This hotel fully justifies it's position as number 1 on Tripadvisor. Overall, this hotel is one of the best we have ever stayed at.

The hotel is gorgeous, clean, and extremely quiet. The location is very convenient. But what makes this hotel stand out is the outstanding customer service. From before we arrived, we received excellent advice and recommendations from Melissa, the Guest Experience Manager. A few days before our arrival date, we called to see if it would be possible to book an extra room. Melissa proposed a king suite that met our needs and more. The entire family truly enjoyed a very relaxing stay. We loved it so much that we stayed an extra night and even tried to book a room again during our return stopover in Seattle. There’s customer service that we all expect from a 4 star hotel, then there’s the truly warm, thoughtful, and helpful customer service that the Lotte staff provided. We are truly thankful for Melissa and all the staff at Lotte. We have already recommended this wonderful hotel to our friends and family, and we look forward to staying here again when we visit Seattle next time.