Pan Pacific Hotel Seattle

1 Hotel Seattle got it right! All my senses were immediately activated upon entering the lobby; the textures, scents, greenery, tones, food and music choices all were a recipe for Zen. Customer service is everything and Gene (An angel in disguise) represents what true hospitality looks like, his warm smile welcoming vibe and accommodating nature left us wanting absolutely nothing during our stay. The entire staff was amazing. The food and drinks at Drift were excellent, our suite had the best views and some of the best bed linens ever!

My experience was absolutely stellar! And their customer service was faultless. As a customer service professional and manager for 20+ years I always look for (and try to acknowledge) excellent customer service. Everyone from the valet attendants to the front desk to the managers to the room service staff were friendly, helpful, and it felt like they really cared. I never once felt like anyone was being disingenuous. I absolutely LOVED the organic interior design and the attention to environmental impact. The room key was a freaking wooden disk that can be recycled! At the end of my bed was a little block that said "1 Less Thing" - if you packed something extra that you didn't need, you could leave it in the room and it would be donated to a group that helps get it to people in need. It made me WANT to help and think about what I really didn't need. In the end, I did donate. I would absolutely stay here again whether for business or vacation!

We stayed for my wife’s birthday. We had an amazing stay from start to finish. The room was beautiful and the hotel has a great vibe. The bar was fun, food, drinks and the dj really set the mood Friday night. The location was great everything was walkable to bars and restaurants. Tasting menu at La Loba was great don’t skip the caviar eggs.

We had a wonderful stay at Seattles 1 Hotel . Last fall we stayed 5 days at 1 Hotel Copenhagen and were thrilled to see 1 Hotel Seattle for the wedding we were attending. Our stay while short but did not disappoint. Such a clean, airy , well designed hotel. Staff were impeccable and room was so clean and comfortable. Walking distance to Pikes and the waterfront. I love the fact that it was a bit more quiet than the other hotels near the convention center. Do not like being in the fray of such a busy area. There was always a Uber waiting in front of hotel which made it so easy to get to where we needed to go. Whole foods next door which made it convenient to get our half and half for coffee in the morning. I love this hotel brand, their hospitality is what you want when you are away from home. The design aesthetic is gorgeous, warm, inviting and cutting edge without being pretentious. Our next stay with be at 1 Hotel San Francisco sometime this year and I will review them as well.

We only booked overnight however we had a few issues. The hotel is beautiful and room service and Valet service were both perfect and timely. However, our room is where we ran into issues. The light and outlets on the side of the bed were not working. The biggest issue was found the following morning. After waking up I looked at my pillow and realized there was mold on the pillowcase. When we checked out, I told the front desk, and they said thank you for letting us know. I felt an establishment such as this should probably address that type of problem differently.