Pan Pacific Hotel Seattle

Outstanding service and beautiful hotel and rooms. Staff exceeded expectations and bar and food was amazing. Filtered drinking water on tap in the bathrooms and eco friendly all around. Family and I really enjoyed our stay. We will be back for sure.

The customer service, organization, and responsiveness of this hotel is terrible. I terribly miss the Pan Pacific that this hotel has replaced. We stayed for two nights spending thousands of dollars. My son left his Apple Watch in the room, which we realized 10 min after leaving but were catching a flight. I immediately called and they recovered my watch and assured they’d mail it back. Easy, right? For some reason not with this hotel. I get a call back that I have to go online and fill out a report so they can recover the item and I then can pay for shipping. Okay, little off putting considering a paid almost $2k for two days, but whatever I’ll pay for the $7 shipping. Well then I get an email back that they don’t have my item. I call several times, the staff is unhelpful and I have unreturned yet promised calls from managers. Finally get through, they have my item (literally sitting right in front of them) but there was a problem with the reporting process so I have to go back to fill out a second one so I can pay for shipping. I do that again with the promise I will get an email immediately to pay for shipping. Several days again now and it’s the same thing. The service and organization is worse than a best western. I cannot understand why they don’t just mail back my damn watch. It’s been almost a month and this 5 star hotel cannot figure it out. For the price, I would absolutely avoid this hotel - stay at the Fairmont or Four Seasons in Seattle over the 1 Hotel. I loved the Pan Pacific due mainly to their amazing customer service. 1 Hotel cannot compete at all. They are unresponsive and overwhelmingly incompetent, which at this point appears to be costing me a brand new Apple Watch that they cannot figure out how to put in the mail. Highly encourage staying away from this place.

This hotel opened in May, and it has many problems. The elevators were broken during our visit, which last four nights. There are apparently on two guest elevators, one staff elevator, and during our entire stay the guest and staff elevator were broken causing exceptionally long wait times. We booked two King rooms and asked for a roll away for our kids. The front desk promised a call back, but they didn’t call. After a second trip to the desk, we learned there are very few roll aways on the property and none was available. We were told to return the second day to arrange for a room change to two double beds. When I went to the front desk that day, that person told me I should check online. It took an entire day and multiple trips to the front desk to get a room change then, when we checked out, we weren’t credited with our American Express meal credits. It took a significant amount of time to remedy that and get a refund since I had already been charged over $200. I love the hotel one in San Francisco. This property is not of the same standard.

Amazing oasis with beautiful and comfortable accommodations, warm welcoming staff and delicious food! I cannot wait to return and bring my family! Still dreaming of my gorgeous room with a Space Needle view and bathtub! Do yourself a favor and stay here!

This hotel is brand new, in a spot formerly occupied by the Pan Pacific hotel, in a multi use structure with a Whole Foods at the street level. The location is perfect in downtown Seattle, a short walk from Pike Place Market, the Space Needle and Union lake. Since it’s a 1 Hotel, the color palette of the public spaces and rooms is a soothing combination of creams and earth tones, meant to be both calming and a reflection of the emphasis on all things natural. There is also a sandlewood scent in the air, just like other 1 Hotels. Our room was bright and large with a medium sized sitting area, table and a comfortable king sized bed. We don’t usually watch TV when we’re traveling but the TV flips around to provide viewing from both the sitting area and the bed. Quite clever! There are two restaurants and a bar with outdoor seating, which was filled with guests and local professionals continuing their work over a beer. The vibe was very downtown Seattle. The main restaurant is La Loba, which serves truly exceptional Spanish food. This place is a destination and you should book it when you book your room. The hotel service is laid back but on point, sort of like Seattle. Everyone was super friendly and helpful. This is a welcome addition to the Seattle hotel scene. When we come back, we will definitely stay here again!