Pan Pacific Hotel Seattle

I am writing to share some concerning experiences regarding the guest service department during my recent three-day stay at your hotel. While I appreciated the beautiful property and your commitment to sustainability, the actions of your staff were highly irregular. First, upon our departure, the valet, Roba, informed us that our parking had not been charged to the room. When we asked to add the charges to our bill, he stated he could not do so as we had already checked out. He then claimed the credit card machine was down and suggested a "favor" where I could pay $18 per night in cash—a rate he equated to the restaurant's dinner parking. I gave him $60 in cash, for which I received no change, and subsequently tipped him an additional $10 to observe his reaction. Second, a staff member named Robert assisted us with our luggage. He placed our bags and a plastic pharmacy bag onto his cart to meet us at the valet. After he loaded the car and I tipped him $20, my partner discovered that approximately $35 in bills (a $20, a $10, and a $5) were missing from the pharmacy bag. Only the coins and four $1 bills remained. We confirmed the cash was not misplaced elsewhere. Between the "cash-only" valet discount and the missing money from our personal belongings, I am deeply disappointed. Given these security and integrity issues, we do not intend to return to this One.

I LOVE the Drift bar! The bartender Leo was personable and charming and makes the best drinks Ive ever tasted

A beautiful hotel that was in the perfect location for our city stay. The front desk staff was very helpful and accommodating, at the rooms were very comfortable and exactly what we were looking for

Incredible hotel with super friendly staff. Everyone we encountered answered our questions with a big smile. The location is excellent with accessibility to public transportation with a few steps of the hotel. We loved staying at 1 Hotel.

We stayed here for two nights before we set off for a cruise. The hotel is in a great location and the staff are so friendly and helpful. Thank you to Ellie on reception for extra help with some printing for us. The room was spacious, light and very comfortable and the first time we’ve had a yoga mat provided together with complimentary yoga sessions. We were also fortunate enough to have use of the hotel car to take us to the cruise terminal which was a big bonus. We were looking forward to trying out a 1 hotel and it didn’t disappoint, we’ll be trying out other hotels in the chain in the future.