Thompson Seattle

Location was great, hotel was nice. Staff and front desk people assisted my needs and worked around my early check in. However the noise level at night was ridiculous coming from the street. The rooftop bar pricing was ridiculous.

Unfortunately, the A/C was broken in the room and the staff was very slow to respond or offer up a solution. Initially, we were told the hotel was "fully booked" so they could not move us into another room. The hotel maintenance staff brought in a swamp cooler to try to cool off the room with the broken A/C unit. Then, an hour later, we notified the hotel that the swamp cooler was blowing luke warm air (instead of cold) we were told they had a suite available that that we could move into. The suite took another half an hour to be cleaned before we could move our belongings into it, and we almost missed our reservation at the Space Needle. The cost of the initial room was on the higher side so I would expect a room that was fully functioning. And as I'm a loyal Hyatt member I expected much better service. I advise all Hyatt members to NOT stay at the Thompson Hyatt-Seattle.

We had a terrific stay the rooftop got us in and out quickly so we could have a quick cocktail before the Storm game. We loved our stay.

Perfect location to stay in Seattle. The staff was super friendly when we checked in and gave us lots of great info on where to eat and visit.

Chose this place for a birthday trip with my wife, and honestly, it was a mixed bag. You can't beat the location for hitting the market and the harbor. As a Globalist, the upgrade to a studio suite was a great touch, and the view was genuinely stunning—it almost made up for the room's shortcomings. Almost. The room itself was looking tired; we're talking torn and even missing curtains. The real letdown, though, was the service. A simple text for water was taking longer, and the slice of birthday cake they promised us just never showed up. It's the kind of small detail you really notice on a special occasion. The breakfast benefit is generous, but the food itself is just fine, nothing memorable. And a heads-up: it's valet-only parking. Bottom line: The location and view are 10/10, but the worn-out room and spotty service aren't up to the usual Hyatt standard we've come to expect.