Enchantment Resort

We stayed at the Enchantment resort over the 4th of July weekend. The hotel grounds are breathtaking and the scenery is incredible. We did have to wait a while to check in as there was a long line, most likely it was due to being a holiday weekend but at times was almost impossible to find any place to sit around the main pool. The room was nice, however it is due for a remodel and update, especially the bathrooms. We travel all over the world and we stay at the best hotels and the world and found the prices outrageous for activities, restaurant, spa. The hotel is nice, mainly due to its spectacular setting, but it is not the Amangiri, however some of the prices for the services are at that price point. The staff was attentive, however most likely because of the busy weekend, they seemed short staff as it was difficult to get anybody at the pool to get any orders. This could be a problem with Fine Hotels and Resorts rather than the hotel, however we have never had to pay anything extra for breakfast, when we get it included booking through them, however you get $30 credit per person, which basically is enough to cover a juice and coffee. It is also outrageous that they add automatic gratuity. Gratuity or a tip is based on service, if you automatically add 20% gratuity to services including their marketplace, which basically is just handing you a coffee or bakery, it is non sense. You would think that with their high prices for everything, they can pay a living wage to their staff. I had a massage at Mii Amo, the facilities are nice, however I am quite surprised that is ranked among the best spas in the United States, which could be, but much inferior experience to any luxury hotel overseas. You get access to the Mii Amo pool, which is nice and then the spa facilities, which are basic with a hot tub and dry/wet sauna. The massage was ok, however it was shorter than the hour and when you pay top dollar for a massage, plus all the extra fees, automatic gratuity etc and it is close to $400 for an hour, you expect perfection. We did look at activity options with bikes etc with our kids, but found prices even to rent bikes just non sensical, you would think for the prices and resort fees bikes are complementary. We had dinner at Che Ah Chi restaurant and we enjoyed our food.

Beautiful resort in the canyon! Easy access to trails that we enjoyed both days. Excellent food and overall a wonderful stay! Would love to return one day!

The hotel itself is good and no complaints on the food . The 4 vortex experience was a ripoff though ! Do not recommend any activities through the trailhouse if you don’t want to pay 4 times the price the trip is worth . We paid $ 3200 !!! For a 6 hr tour for 5 plus 1 child . Nothing provided but snacks and drinks ( at this price , lunch should have been included ) . the guide, Chelsea ,gave me tremendous anxiety and did not listen at all when i repeatedly told her to slow down because i have an autistic child that cannot hike at her pace . She kept at the front only talking to 2 of our group of 6 completely neglecting the others. It was very frustrating !!! No information given ( i learned more from a brochure i got at the hotel ) . Only 2 vortexes visited out of 4 promised . My husband was forced to pay her the full tip at the end ( there was no way to cut the 700 $ tip out of the price! ) . You can find private tours for a fraction of the price via other websites, do not book through the hotel if you don’t want to throw money out the window !

The large soaking tub in my casita was a perfect way to spend a Sunday morning. The patio on my room was amazing. Staff made me feel welcome and special

Let's start with the (many) high points ... - The food was some of the best we've had, ever, at any resort. Highly recommend Che Ah Chi for breakfast and dinner. I have to eat gluten-free and I had an abundance of options and all were prepared without cross contamination. Food at the main pool was also yum. - The servers - even though it seemed like they had mild PTSD from most of the other guests constantly complaining about inane things, they were fabulous. Tom at Che Ah Chi was unbelievably good - listening to him describe food was a delight - we told him he should do a podcast talking about food :D ... but seriously he was welcoming, prompt and had great suggestions. We witnessed a couple of other guests complain about literally absurd things and he handled everyone with graciousness. - The room was great - clean, spacious and with a beautiful deck - The main pool is gorgeous although there was never enough seating for even 70% of the people who wanted it while we were there - The hiking right ON property is amazing - a true gem - The spa services at Mii Amo were great - I had the Neuromuscular massage; the Reiki Healing (favorite); and Cupping. ALL were great. Ask for Dana - she's amazing. Now, the oddities: - We had just returned from Civana a couple months earlier where the classes were amazing. So we expected similar from Mii Amo. The first class we went to was in the crystal grotto and was a 30 minute evening meditation. First, the crystal grotto is nice but wildly claustrophobic once the door is closed so several of the people inside were coughing or exhibiting struggled breathing which was distracting. Second, the leader of the meditation was reading off an iPad - it was so bad. She sounded like she was reading it for the first time; used a sing song voice; and the entire meditation was about 8 minutes. It was truly bizarre. - The check in - the front desk told us virtually nothing about the facilities or the classes. I had to call back up front a few times to get a print out of the classes. - Ugh the other guests. Never have I ever not been able to shake the vibe of other guests but truly I've never been around such entitled, spoiled people. Ordering a smoothie, drinking half of it; sending it back TWICE because it didn't have enough ginger taste and then complaining a THIRD time and asking for ginger root. Sending back a cocktail because it was "too alcoholic". Talking down to the servers. And, taking 20 minutes to order (not joking) and then sending back food THREE times because she tasted "salt" on it. The best was that she then said she'd just eat bread (which CLEARLY has salt in it). It was funny at first but became a real issue. - The main pool is gorgeous but it was clear it's not even close to enough room for even 70% of the guests. I felt so bad for some families who waited so long for seats and never got them. The other 2 pools are fine but more like motel pools not like a resort pool and they don't get serviced. Maybe this is because we went on a holiday weekend ... Maybe this is just what the vibe is like? But regardless it dampened an otherwise beautiful spot. Might return but definitely not on 4th of July week. KUDOS to the staff.