Enchantment Resort

This review is specifically for Camp Coyote and Ms. Colleen. Our kids (4 and 7) were a little nervous about going to Camp while we were on vacation. This was the first time trying it out. They had an absolutely amazing time. They played, they created keepsake artwork, they went on a hunt for animals around the resort, played bingo, went stargazing and had the absolute time of their lives. They BEGGED me to book them at Camp for every remaining day we were there and told me it had to be Ms. Colleen. They told me she was fun, kind, and the best "teacher" ever. We ended up booking two more sessions with Ms. Colleen. Now that we are home the kids keep telling me that their favorite part of the entire trip was Camp Coyote and when we go back next year, can PLEASE make sure Ms. Colleen will be there. Thank you Ms. Colleen for giving our kids a memory they will treasure.

You will be hard pressed to find a more beautiful setting and grounds in the US. While as part of the Enchantment you have access to almost all of the facilities of the Mii Amo hotel and spa, the contrast between the two hotels is stark. At the Enchantment, we felt like customers. At the Mii Amo, we felts like guests. In terms of hotel amenities and food, the Mii Amo is far superior. So while the Enchantment is good for families or large groups, if you are going as a couple, the Mii Amo is far superior in everyway. If you are doing a couples trip, do not think twice, and book the Mii Amo immediately.

The location is lovely, but the stay was disappointing, especially considering the cost. We rented a very expensive pool suite, but the hot tub was lukewarm and couldn’t be used after dusk because the bats skim bugs off the surface at night (no fault of the bats). We shared a door to another room and sound protection is nonexistent. We could hear everything our neighbors said. One night we had neighbors with lots of little kids that made for poor relaxation for us. That’s a problem at 3400/night. There were multiple other specific incidents where customer service was lacking or staff even lied to cover for errors. We booked private stargazing one night for the family. I called to get the location (enchantment circle, which is indeed very cool) and this was followed up with a text confirmation of enchantment circle, but then revised to the “stargazing on the tennis courts.” That felt like a bait and switch. When I called to ask about it, the staff member informed me there was an event happening there. Seemed to be a lot of confusion on the staff side, but it made me flat out angry when we saw at 8pm that another private group was down at enchantment circle, not an event as initially explained. Housekeeping was fine while we were there, though some of our glasses from the first night were left in front of our casita for a few days and forgotten.

Wonderful resort in a fabulous location. Hiking and spa are the highlights. Staff was super helpful and friendly, particularly in the Trail House. Food a bit overpriced but overall a great stay! Spa was lovely and Hummingbird ( at Mii Amour) was the best food.

The resort itself is stunning. But I want to give a special shout out to Becky! My husband wanted a guided hike and she was our leader. Becky was perfect! She was knowledgeable, friendly, and made the experience very unique to us. I highly recommend both the resort, which has its own access to two trails as well as the activity center and Becky.