Enchantment Resort

Great location. Literally right next to most all the hikes we were looking to do. Perfect location. Pool and hot tub were very nice. The valet guy had the most amazing apple cider. If you like hot apple cider be sure to ask. We arrived at night. The only thing I didn’t like was there are no signs once you arrive on the property and of course not a lot of light (by design). I get no or low light but no signs was a bit annoying as a fist timer there. That’s it for complaints. The room was amazing. We had a fireplace and it was pretty relaxing to unwind with glass of wine after the days hike. Very relaxing trip. Staff was very nice.

The biggest disappointment during my stay was the food quality and lack of attention to allergies. On my first night, I ordered a salad and clearly stated I have a dairy and egg allergy. The bar staff added this note to the order, yet the salad still arrived covered in blue cheese. This is not only careless but unsafe. For room service, I ordered an arugula salad with salmon, no cheese, and dressing on the side. It took over 10 minutes just to approve the order, and when it arrived, the quality was extremely poor. The salmon portion was a tiny 1x2 piece of fish, and the salad itself was wilted arugula with a few beets and pecans. I was charged $54 total for this, which felt unreasonable given the quality. Finally, at the coffee shop, I ordered an almond‑milk cappuccino. After walking halfway back to my room, I realized it was actually a latte. When I returned, the barista admitted she knew the almond milk didn’t froth but served it anyway without telling me. Overall, the repeated issues with food quality, allergy handling, and communication were disappointing and far below expectations.

We stayed at the Enchantment resort at the end of a 10-day family driving trip in Utah and Arizona. The Enchantment was the by far the nicest ... and, yes, most expensive ... of all of the places we stayed. All of the people we met at the Enchantment were especially nice. I am probably missing some of the terrific people we encountered at the Enchantment, but here are some of the names I remember: Will, John, Ethan (father is Steve at the Travel House), Steve (Travel House), Connar (hiking guide). My apologies to the terrific people whom I have failed to mention here by name.

My daughter and I had a great stay. The views are amazing. The food was delicious - bit on the pricey side, but very good. The hiking was beautiful. The spa was relaxing. I had one of the best massages. Staff was friendly and helpful particularly the hiking recommendations. I would rate this a 4 or 5 but currently am very frustrated. We had charges on our statement that are not ours. I called twice and have emailed multiple times with no follow up. We were charged for drinks that we not ours. We weren't even at the restaurant that day with the charges. I asked to speak to a manager today, but was sent again to the front desk with no resolution. I would recommend reviewing charges on your account BEFORE checking out and making a final payment.

I went on a girls trip to Enchantment recently and it was seriously the time of my life! 10/10 would go back to this property - I don't even want to just call it a hotel, because it is so much more than that! I want to shout out Colleen for teaching my friend and I the art of glazing and we had the best time. I can't wait to come back and explore more of what Enchantment has to offer! Also special shout out to Mii Amo, carrot hummus, spicy margs and spa were amazing! We can't wait to come back!