Enchantment Resort

The hotel itself is good and no complaints on the food . The 4 vortex experience was a ripoff though ! Do not recommend any activities through the trailhouse if you don’t want to pay 4 times the price the trip is worth . We paid $ 3200 !!! For a 6 hr tour for 5 plus 1 child . Nothing provided but snacks and drinks ( at this price , lunch should have been included ) . the guide, Chelsea ,gave me tremendous anxiety and did not listen at all when i repeatedly told her to slow down because i have an autistic child that cannot hike at her pace . She kept at the front only talking to 2 of our group of 6 completely neglecting the others. It was very frustrating !!! No information given ( i learned more from a brochure i got at the hotel ) . Only 2 vortexes visited out of 4 promised . My husband was forced to pay her the full tip at the end ( there was no way to cut the 700 $ tip out of the price! ) . You can find private tours for a fraction of the price via other websites, do not book through the hotel if you don’t want to throw money out the window !

The large soaking tub in my casita was a perfect way to spend a Sunday morning. The patio on my room was amazing. Staff made me feel welcome and special

Let's start with the (many) high points ... - The food was some of the best we've had, ever, at any resort. Highly recommend Che Ah Chi for breakfast and dinner. I have to eat gluten-free and I had an abundance of options and all were prepared without cross contamination. Food at the main pool was also yum. - The servers - even though it seemed like they had mild PTSD from most of the other guests constantly complaining about inane things, they were fabulous. Tom at Che Ah Chi was unbelievably good - listening to him describe food was a delight - we told him he should do a podcast talking about food :D ... but seriously he was welcoming, prompt and had great suggestions. We witnessed a couple of other guests complain about literally absurd things and he handled everyone with graciousness. - The room was great - clean, spacious and with a beautiful deck - The main pool is gorgeous although there was never enough seating for even 70% of the people who wanted it while we were there - The hiking right ON property is amazing - a true gem - The spa services at Mii Amo were great - I had the Neuromuscular massage; the Reiki Healing (favorite); and Cupping. ALL were great. Ask for Dana - she's amazing. Now, the oddities: - We had just returned from Civana a couple months earlier where the classes were amazing. So we expected similar from Mii Amo. The first class we went to was in the crystal grotto and was a 30 minute evening meditation. First, the crystal grotto is nice but wildly claustrophobic once the door is closed so several of the people inside were coughing or exhibiting struggled breathing which was distracting. Second, the leader of the meditation was reading off an iPad - it was so bad. She sounded like she was reading it for the first time; used a sing song voice; and the entire meditation was about 8 minutes. It was truly bizarre. - The check in - the front desk told us virtually nothing about the facilities or the classes. I had to call back up front a few times to get a print out of the classes. - Ugh the other guests. Never have I ever not been able to shake the vibe of other guests but truly I've never been around such entitled, spoiled people. Ordering a smoothie, drinking half of it; sending it back TWICE because it didn't have enough ginger taste and then complaining a THIRD time and asking for ginger root. Sending back a cocktail because it was "too alcoholic". Talking down to the servers. And, taking 20 minutes to order (not joking) and then sending back food THREE times because she tasted "salt" on it. The best was that she then said she'd just eat bread (which CLEARLY has salt in it). It was funny at first but became a real issue. - The main pool is gorgeous but it was clear it's not even close to enough room for even 70% of the guests. I felt so bad for some families who waited so long for seats and never got them. The other 2 pools are fine but more like motel pools not like a resort pool and they don't get serviced. Maybe this is because we went on a holiday weekend ... Maybe this is just what the vibe is like? But regardless it dampened an otherwise beautiful spot. Might return but definitely not on 4th of July week. KUDOS to the staff.

Beautiful property with amazing views. The staff were all very friendly and responsive. We enjoyed the fact that this resort was close to trails and more remote.

Beautiful property with many activities. Rooms were spacious and luxurious. There were many activities for us to do. Staff was exceptional