L'Auberge de Sedona

We just got back from celebrating our 25th wedding anniversary at L’Auberge de Sedona, and WOW! What an unforgettable experience. Cheyenne made every breakfast feel like a celebration with her warm personality and above and beyond service. Sylvia at the front desk was a true gem, offering thoughtful recommendations and making sure we squeezed every bit of joy out of our stay. She deserves a special shout-out for her exceptional customer care. The general manager was equally impressive. He was gracious, kind, and always present. He even personally drove us in a golf cart after we enjoyed a little too much breakfast. Talk about hospitality! From valet to housekeeping, every staff member was outstanding. Housekeeping responded within minutes to anything we needed. And the food at Cress on Oak Creek? Absolutely incredible. The views alone are worth the trip, but the food takes it to another level. If six stars were an option, we’d give them. We can’t recommend this place enough.

A four star experience at a 5 star price. I asked hotel for assistance with dinner reservations and they never followed up with me for the request. The property leaves a lot to be desired when paying~1200 a night.

I just had an amazing experience with a staff member Alexis helping me plan for an upcoming stay in May. I have stayed at this property previously and had a beautiful time! Can’t wait now to return! I feel so welcomed by Alexis! Thank you!

We wait the room at 4 pm!!! Never saw this!!! Never return in this hotel

This was a tough one. It was a very strange experience to say the least. Some great, some not so great. We really wanted to love this resort, but unfortunately it fell short of expectations in the end. For all of the other reviews that have comments about their experience with "The Cliffs", we had the same feeling. Our Jr. Suite was not a suite but a room with a slightly larger closet. The views were breathtaking and the furnishings were very nice, but there were also issues like the room smelling of bleach, people smoking, and the fact that it opened out onto a public parking lot were definitely downers considering how much we spent on the room. Luckily the front desk was kind enough to move us out of our first Cliffs room and into a Creekside Cottage. The grounds down by the creek are amazing and very tranquil and feels very high end. On the surface the cottage room was very nice, but unfortunately we ran into many issues during our weeklong stay. The engineering team was our BFF, as they visited us 5 times. The plumbing had issues, the smoke alarm woke us up late at night (it was dying), and the temperature sensor on the thermostat malfunctioned and we woke up sweating profusely when it was set to 69 degrees...and blowing hot air. To be fair, the staff was very understanding and accommodating. Thankfully they did their best to make it right in the end, which was greatly appreciated. In all, the staff was very kind and I wanted to give a shout out to Celene and Sylvia as they were super sweet and thoughtful. Our dinner and breakfast at Cress was excellent and the service was very good. The Duck Pond pool was very nice and you cannot beat the views. In summary, I think that living up to the L'Auberge name, coupled with the extremely high prices, has proven a very tough task for this resort to meet guests' lofty expectations.