L'Auberge de Sedona

Good place for a conference, views from the cliffside rooms are spectacular. The service from the F&B team for the conference lunches etc was 100%. Thank you to Captain Joe, Angie Henry, Aaron Diego and Douglas Rey Nitara. See you again in November.

We chose L'Auberge de Sedona because of its reputation for luxury hospitality and exceptional guest experiences. Unfortunately, our experience fell far short of those expectations. We had a 1:30 p.m. lunch reservation at Cress, but upon arrival the restaurant could not find our reservation. Fortunately, we were seated anyway. Unfortunately, that was just the beginning. It took approximately 35 minutes before our server acknowledged our table and took our order. By 2:20 p.m., our appetizers had arrived, yet our beverages had still been forgotten. We had to ask for them before they were finally brought to the table. At no point refills were offered on our drinks. While the food itself was good, the service was extremely disappointing. At no point did our server apologize for the lengthy delay in taking our order or for forgetting our drinks. The only bright spot was the gentleman who delivered our food. He was friendly and professional, providing a level of service that stood in stark contrast to our server. At the end, the server came over and simply asked, "are we ready for the check?" to which we replied, YES!!! Still tipped at least 15% but left very, very unhappy with the service. During lunch, we also noticed that several nearby tables appeared to be experiencing similar service delays, suggesting that our experience was not an isolated incident. What made the experience even more disappointing was that we had intended to celebrate a birthday by making a dinner reservation at Cress that evening. After our lunch experience, we canceled those plans and chose to dine elsewhere off the property. Unfortunately, the issues extended beyond the restaurant. The room bathroom was not the cleanest, fixtures were loose and the bathroom vent was hanging off the ceiling. The room furniture was way too outdated with plenty of scratches and visible damages. The valet staff came across as rude and entitled on every interaction to get our vehicle to go out or retrieve items from it. For a mandatory fee of $35 + tax a day, I would expect common courtesy. Our room at the Lodge was next to a private event (wedding) venue right below the Duck Pond. Screams, loud music and banging continued throughout the night. No heads-up or any apology was offered from management since the resort prides itself on tranquility. We understand the need to host special vents but they can be better coordinated and further away from rooms where guests pay $600+ a night to sleep and relax. When we raised our concerns with the concierge, there was no apparent effort to involve management or make the situation right. For a place that prides itself on being a premium resort, they seriously lack the will to make good on that claim. L'Auberge states that its goal is for every guest stay to exceed expectations and provide thoughtful, personalized service that helps guests connect, relax, and create meaningful memories. The resort also emphasizes responsive Guest Services and a commitment to exceptional hospitality. Based on our experience, those values were simply not reflected in the service we received. For a property that positions itself as a luxury destination, the lack of urgency, accountability, cleanliness, and proactive guest recovery was disappointing. We expected much more from L'Auberge de Sedona.

Great anniversary weekend with my wife! The whole staff new it was our anniversary and they made it extra special Say in the creek everyday in chairs and enjoyed the running water and the wind blowing through the trees

Patrick at Cress provided exceptional service. Attention to detail, beautiful cocktails, delicious snacks, and a great conversation. We will return again and again.

Amazing experience! Patrick’s hospitality was memorable and he even served me my drink w/ a Happy Bday on it. Lovely vibe all around.