The Wilde Resort and Spa

A friend and I splurged on a room at The Wilde for four nights, wanting to have a special place to stay during our trip here. It was not at all worth the price. The hotel buildings are on par with a Motel 6 or Best Western off the freeway. The rooms themselves are tacky and surprisingly cheaply designed. The grounds are beautiful. When charging over $400/night for a hotel room, the customer service should be impeccable. The front desk staff were excellent, and everyone else has been surprisingly untrained in client relationships. We walked into the spa to check out their services, all excited to be here and curious what they offered. The dour, humorless man behind the counter didn’t greet us, and when I asked for a menu, he handed me a weathered copy and said, “we have very limited availability.” We went to the restaurant, Rascals, to get coffee. We waited ten minutes for anyone to acknowledge us, even though three people were waiting tables with few customers. A guy finally came over and we told him we would just like some coffees to go. He said there was no milk (despite being directly across the street from a Safeway) and that’s “just how it is.” Every encounter with customer-facing staff has been like that. Totally oblivious to the art of hospitality and inattentive to detail. We will never stay here again, and will be letting others know what The Wilde is like. The prices do not reflect the quality of the amenities.

Beautifully designed spacious room with an amazing view of the Red Rocks

Resort was fabulous. Rooms clean. Spa was peaceful and appt was on time. A little pricey but it’s a resort. Shower/Bathtub set up slightly weird but maybe it’s common out in Arizona.

Our stay at The Wilde Resort and Spa in Sedona was absolutely unforgettable. It was our first time visiting Sedona, and it turned into one of the most special trips of our lives — I asked my girlfriend to marry me and she said yes! When the staff heard about our engagement, they went above and beyond to celebrate with us. They surprised us with a bottle of prosecco and chocolates, which was such a thoughtful and classy touch. It truly made the moment even more memorable. Every single person we interacted with was warm, welcoming, and genuinely kind. The service was exceptional, and you can tell they really care about their guests’ experiences. We’ll always remember this place as part of our engagement story, and we will definitely be back often. Thank you for helping make such an important moment in our lives even more special!

Great location, best bed and very clean room. The spa has free access to steam room and hot tubs. Downside, they are for star resort with no slippers in the room just the robes. I have not been to a four star hotel or resort that doesn’t provide slippers. Another thing, female staff at the front desk not welcoming. I would say needs training on how to deliver a good customer service, especially if you are at the front desk. Other than than, I enjoyed my stay.