The Sofitel Singapore Sentosa Resort & Spa
Sentosa, Singapore
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About the Hotel
In the dynamic city of Singapore, there is refuge just a bridge-span away. On Sentosa Island, The Sofitel Singapore Sentosa Resort & Spa takes pride of place on a cliff top overlooking the South China Sea. Within the 27 parkland acres at this Small Luxury Hotels of the World affiliate, you will find plenty to take your mind off the cares of daily life, beginning with deluxe rooms, luxury suites and villasâ€"picturesque garden views may even include a peacock strutting past.
Location
The Sofitel Singapore Sentosa Resort & Spa
2 Bukit Manis Rd
Sentosa, Singapore
099891
Nearest Airport: SIN
Features and Amenities
- On-Site Amenities
- Spa on Property
- Spa Services
- Activities
- Tennis
- Business
- Business Center/Services
- Nearby
- Historic Sites
- Interests
- City
- Honeymoons & Romance
Reviews for The Sofitel Singapore Sentosa Resort & Spa
Run down hotel with a lot of potential
This is a hotel with a lot of potential that falls short. Accor Plus Gold Members, we arrived at 2pm hoping to get our room a little early (understanding subject to availability). We had to wait a little while at check in (no priority for Accor Plus Gold Members) and were then told to come back at 3pm to collect our key, as the room was not ready. We went for a walk and got a drink at the central bar (recommend the Sentosa Sling!), noting the hotel grounds are very run down but easy fixes could bring them into repair - pressure washing, cutting back dead trees and bushes, cleaning ponds (even the fish looked sad) and replacing old, worn furniture just some easy fixes. While sitting at the bar we noticed an influx of dogs, all barking at one another - while it’s great that it’s a pet friendly hotel (and we have them ourselves), one would think there should be a limit? We saw at least 10 different dogs at check in, and then more as we wandered the hotel. My husband returned to get our key at 3pm to be told the room was not ready, housekeeping was having trouble cleaning all the rooms. He then went back again at 3.30, then 4… told at this point they needed to check in the line of 10+ guests before he would be helped. By this point we were quite frustrated (and hot!) as we watched others who checked in around us all get their rooms no problem. There is also no where ‘indoors’ to wait, and no instructions from reception as to where to wait or what to do - they were quite frazzled. At 4.30 we were finally brought a room key, and on reaching the room discovered we’d been upgraded which was as a nice surprise. Room was old but nice and great AC and comfy bed. We were told the duty manager would be calling us in the room. We then went to the pool for a swim - the tattered and faded blue pool towels desperately need replacing. The pool chairs also need to be replaced and are falling apart, and someone desperately needs to come through and clean the pool area of old and dead leaves and branches. It just felt a bit… lifeless. We went to The Cliff for dinner and they only had 2 appetisers of approx. 6 left available at 7pm when we arrived, however we had wonderful service from Jack (thank you Jack!) and the food was great. The Duty Manager called at 9.30pm, saying that we had requested to speak with them (when this was not the case). They offered a late checkout, however this is not something we were able to take advantage of as we had other commitments. Breakfast was also good and the staff were helpful and friendly - great omelettes. They use Nespresso coffee here but it was still ok. Again the furniture desperately needs to be replaced - was quite mismatched. As the breakfast verandah filled, so too came the dogs who continued to bark at one another. As we walked back to our room, we noticed that our used cocktail cups were had at the pool the day before at 5pm were still there, at 10am the following day - a little concerning. All of the staff were super friendly, if lacking a bit of hospitality training. They seemed to be very understaffed (which was confirmed by the reception). The property really does not deserve the Sofitel brand attached in its current state, but with a bit of TLC could get back there. If you lower your expectations and don’t expect the 5-star luxe Sofitel experience here, you’ll have a perfectly fine time.
Lisa N - Singapore, Singapore
Exceptional staff, wonderful stay!
We were greeted & served by Princess & Jumaat upon our arrival. We had a wonderful stay at Sofitel Sentosa. The staffs are friendly, warm & knowledgeable, which made our celebration extra special. Their warm and attentive service truly made our stay memorable. Thank you for making our anniversary unforgettable!
NorthStar22846982334 - Singapore, Singapore
Oasis & Family Resort in One
We were brave enough to take our 4.5yr old grandson on a 4N5D holiday in Singapore. Thanks to Sofitel Sentosa and its outstanding team of professionals, we had a brilliant holiday treat. Sofitel Sentosa offers quiet luxury while attending to our family needs. On arrival, we were welcomed by nature and peacocks !! We had a one-bedroom suite and it was perfect for us. The buffet breakfast was sumptuous. We particularly enjoyed the fresh fruits, eggs any style, pastries, congee and dim sum. Coffee was freshly brewed by the cup. After breakfast, we took the hotel shuttle to Kidzania and the newly opened Oceanarium. Travel was a breeze. One evening we took the hotel shuttle to Vivo City for shopping and dinner. Taxi from Sofitel to Claymore was very reasonably priced. The rest of the time we stayed by the pool which was almost temperature-regulated and very spacious. Apart from the ambiance and convenience, what impressed us most were the friendliness and professionalism of its staff team. Their interactions with us came from the heart. A million thanks to Vivian, director of housekeeping, and Alson , pool manager. Thank you so much for looking after us proactively; for offering us the fresh fruits, gummies, soft toy, airplane floaties, just to name a few, and your welcoming smile. Of course under the umbrella management of Giovanni who came from Hong Kong, Sofitel Sentosa made us feel intense warmth during our stay. What mattered most was the laughter from our grandson who shared happy times with us. We will return for our golf game across the street at the Sentosa Golf Club.
CREY
Convenient Free Shuttle to HarbourFront
We were checked in by Isabelle and Benjamin, who were both friendly and helpful. I booked the base room, Luxury Room, for a short getaway with my wife, and we were upgraded to a Junior Suite. They also gave us early check-in at 12:30 PM and late checkout at 3:00 PM, which gave us more time to enjoy our stay. The room is a little dated but feels luxurious and comfortable. Our suite was at the far end of the property, so it was a bit of a walk to the lobby, but there’s a shortcut that leads straight to the driveway where the free shuttle stops. The shuttle runs every 15–30 minutes from 9:00 AM to 11:30 PM and takes about 10–15 minutes to HarbourFront, where you can catch the MRT or head to VivoCity mall. The hotel has a resort feel away from the busy city. You can spend time by the pool or walk to Sentosa Beach. The beach is accessible, but it’s still a bit of a walk, around 15 15-minute walk. The Junior Suite worked well for us. The bathroom and foyer separate the bedroom and living room, so I could work or watch TV without disturbing my wife while she rested. Drinks and snacks in the fridge were complimentary and refilled daily. I’m not sure if that’s standard for the room or a perk for a Diamond member. The bathtub is worth mentioning because the faucet has strong water pressure. Filling it up only takes a few minutes, which is convenient. The only downside is that the toilet doesn’t have a bidet. I brought a portable travel bidet, so it wasn’t a problem for me. Breakfast had a good variety, and Ruby and Candra from the dining team often checked on us to see if we needed anything. Overall, it was a great 3-day stay. Although the location is not in the city, the free shuttle makes it easy to get around. And if you want to save on meals, VivoCity has plenty of affordable restaurants.
obedcutaran - Manila, Philippines
Brilliant hotel
Brilliant hotel. It is a beautiful place, tranquil, relaxed and such a nice atmosphere. Staff is very kind. Special thanks to the Alsom, who worked at the pool, such a nice guy. We stayed in the hotel for 4 nights. Definitely hope to come back.
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