The Sofitel Singapore Sentosa Resort & Spa
Sentosa, Singapore
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About the Hotel
In the dynamic city of Singapore, there is refuge just a bridge-span away. On Sentosa Island, The Sofitel Singapore Sentosa Resort & Spa takes pride of place on a cliff top overlooking the South China Sea. Within the 27 parkland acres at this Small Luxury Hotels of the World affiliate, you will find plenty to take your mind off the cares of daily life, beginning with deluxe rooms, luxury suites and villasâ€"picturesque garden views may even include a peacock strutting past.
Location
The Sofitel Singapore Sentosa Resort & Spa
2 Bukit Manis Rd
Sentosa, Singapore
099891
Nearest Airport: SIN
Amenities & Services
- Spa
- Business Services
Reviews for The Sofitel Singapore Sentosa Resort & Spa
A real touch of Paradise
Perfect hotel for a relaxing and peaceful stay away from the hustle and bustle of other parts of the Island. Hotel provides great shuttle service when you need to get to the busier areas and so lovely to get back to the serenity of this setting. Lovely rooms, fabulous pool area, and a great selection of food from the various restaurants on site. The staff, in all areas, go out of their way to make your stay memorable.
DebS530 - Perth, Australia
Appalling exeprience - hotel in rapid decline
We planned to stay there on Friday 18th Sept 2026. When we checked in, it was obvious that the hotel had significantly deteriorated over the past few years as the gardens were unkept, the building maintenance was very poor, the swimming pool that used to be stunning urgently needs maintenance, the soft furnishings around the pool were stained and the list goes on and on. The hotel is in a state of rapid decline. The service by the pool was non exisitant and when we did find someone to ask for some snacks they were stale and inedible. After 3 hrs we decided to check out as we were so unimpressed and when we handed in our keys at reception, they were indifferent to our concerns and check out after a few hours. Appalling experience.
Alex H - Singapore, Singapore
Disappointing experience for the price
Spent the last 3 days of our Singapore trip here for some relaxation and indulgence before heading home. Check in was fast, friendly and efficient. We were advised where breakfast and the pool were, none of the other facilities were explained, we had to seek that information from other guests and room service staff. The resort looks impressive but once you start using facilities and see below the surface, it isn't worth the hefty price tag. Every shower I had dislodged tiles from the shower floor, fridge and mini bar empty, no complimentary water or milk for coffee - you have to call room service and pay tray charges and other fees for those. The sensor lights in the wardrobe never turn off, they stream out of the slats on the doors unless you lean something heavy against them. Room rate was confirmed at $560 a night on check-ln but were charged a different rate for each night the cheapest being $870??? When I queried the cost I was advised that I had requested an upgrade (which is true) however it wasn't actually available and the manager checking me out should have been aware by my room number that the room hadn't been upgraded. The bill was revised to $710 per night - which is apparently the $560 rate plus charges and taxes, and our late check out request made the room rate close to $1000 for the last day. They had already billed me before handing over the final invoice however they did refund the $490 over charge. I was aware when booking that this resort was at the high end and that is specifically why I booked here however the facilities don't match the price tag and the lack of transparency on actual costs is a little disappointing from such a well established company
Rebecca W
Disappointing Experience- Incorrect Reward Points Calculation and No Response
Disappointing Experience: Incorrect Reward Points Calculation and No Response I am disappointed with my experience at Sofitel Sentosa, particularly with how my reward points were handled. After reviewing my stay, I identified an error in the reward points calculation and contacted the hotel to request clarification and rectification. Unfortunately, despite raising the issue, I have yet to receive any response from the hotel. As a Platinum member, I expect the hotel to handle reward points accurately and respond professionally when a discrepancy is brought to its attention. The lack of response is particularly disappointing, as this is not simply a matter of service preference but concerns the accuracy of the rewards earned from my stay. I hope the hotel will review its reward points computation, address the discrepancy, and improve its communication with guests. A timely response would have gone a long way toward resolving this issue.
Victor C - Singapore, Singapore
Service is truly five stars
As a family we always look forward to our stay on Sentosa and we recently returned to Sofitel, after staying at other hotels on the island. In comparison it really does stand out for luxury, service and the helpfulness of all the staff there. They all make it special and memorable, we're already looking forward to going back.
Desmond D - London, United Kingdom
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