The Sofitel Singapore Sentosa Resort & Spa

Staff are helpful and friendly. room is spacious and clean. shuttle is very useful to get attractions. pool is good enough to stay in the heavy rain. Korean staff in the restaurant is kind and helpful.

Great place if you're looking for leisure travel. Spacious and comfortable rooms - you'll feel right at home as soon as you enter. Stone's throw away from Tanjong Beach. All Sentosa Island attractions are easily accessible by the island bus and hotel shuttle which run every 15-30 minutes and are free. Extensive breakfast spread - choose outdoor seating if you want to see the peacocks prancing about as you eat.

Most of my experience with holiday resorts has come from staying in 3 and 4 Star resorts in Bali. The Sofitel Sentosa claims to be a 5 star resort but it pales in comparison to 3 star resorts I’ve stayed at in Bali. The resort feels tired, run down and poorly cared for. Dirty stained walls, weeds growing out of the roof in the pool gazebo and lots of generalised wear and tear. Upon arrival we were not shown to our room (never had this happen before) simply given a few vague and hurried instructions (turn left, then right, then left) and left to search corridors and locate our room by ourselves. The pool area was tired and run down which led to it feeling dirty. The cushioned seats on the loungers were dirty, stained and perpetually wet. The staff seemed to make no effort to manage this or attend to their condition. Towels were thin, stained, threadbare and in poor condition (photo attached). It was incredibly frustrating being rudely scolded like a child and barked at “no outside drinks” by the staff member manning the pool (Mr. Floral Shirt, knee high socks). The staff seemed to care more about the atrocity of an outside bottle of soft drink (that we were finishing off after sightseeing) than their guests being made to feel welcome and cared for. To spend $7,500 AUD on our stay and get told off for an outside bottle of coke was infuriating. We only requested our room be made up every other day as no more was necessary. On our second day, we returned to our room at 5pm to change and go out for dinner only to find housekeeping working on our room (the “make up room” light had been on since 9am). We had to wait outside for 30 minutes until they were finished. I’ve never stayed at a hotel where this task wasn’t completed by 2pm at the latest. We chose to wait at an outdoor seating area near our room only to find that it was fitted out with dirty chairs, rusted tables and weird green staining from the crappy astroturf they’d used to cover the area (photo attached). All being said, however, I wish to highly compliment the three very lovely young ladies working at LeBar. They were friendly, kind and attentive. As were the lovely gentlemen working concierge. The Sofitel Sentosa was a huge disappointment and the amount of money I wasted on this “5 star experience” leaves an unpleasant taste.

I'm really in two minds here. Can I review as both 5 star and 2 star? We stayed 5 mights in July. Really, really friendly and helpful staff. Really relaxed, nice pool, great bar. First rate club sandwiches, even gluten free ones. A very chilled relaxing time. Loved it. As everyone else says, the rooms are dated, a little worn, but actually our room was perfectly acceptable. A few scratches but everything worked, nice big bath and shower, enormous comfy bed. Very quiet. Really good multicultural breakfast buffet, more food and more options than we could ever manage. We ate once in the Cliff restaurant, the poshest option. The food was all really good but we happened on an inexperienced server, it might have been his first night. He was rescued by an expert colleague who charmed us with his self-deprecating humour. There is a complicated QR code system to help travel on and off the island. They didn't explain that well at check-in which later led to some upsetting confusion. Despite the glitches we did have a lovely time and we were sad to have to leave. We'd go again at the drop of a credit card.

I stayed at this hotel, and booked it for clients, when I was on business in Singapore several times during its previous incarnation as The Beaufort. I had many fond memories of its beautiful location and design, and its superb service, which I hoped to rekindle, but that was not to be. The location is still gorgeous - leafy and green (apart from the massive construction site next door) and some of its great design features endure, but many parts of the hotel don't look as though they've been upgraded in the past 25 years since I was last there. There are random bits of broken furniture around the place, some of the wooden floors are cracked and peeling, and the stunning pool definitely needs a refurb. We were only there for one full day and expected our rooms to be cleaned - we had put our Make Up Room lights on and even called housekeeping mid-afternoon, but nobody came until 5pm by which time we just wanted to rest. Most of the staff were charming, apart from a couple of people on the front desk, who didn't feel very welcoming nor helpful (I have some special needs due to medical issues). I was also charged for the room deposit twice on different cards, though this was quickly resolved. Small gripes I know, but I honestly didn't feel that this hotel still deserves its 5 stars - although it is certainly priced in that bracket - and we were relieved we had only booked two nights there. Despite my fond memories, I will not be returning.