The Sofitel Singapore Sentosa Resort & Spa
Sentosa, Singapore
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About the Hotel
In the dynamic city of Singapore, there is refuge just a bridge-span away. On Sentosa Island, The Sofitel Singapore Sentosa Resort & Spa takes pride of place on a cliff top overlooking the South China Sea. Within the 27 parkland acres at this Small Luxury Hotels of the World affiliate, you will find plenty to take your mind off the cares of daily life, beginning with deluxe rooms, luxury suites and villasâ€"picturesque garden views may even include a peacock strutting past.
Location
The Sofitel Singapore Sentosa Resort & Spa
2 Bukit Manis Rd
Sentosa, Singapore
099891
Nearest Airport: SIN
Features and Amenities
- On-Site Amenities
- Spa on Property
- Spa Services
- Activities
- Tennis
- Business
- Business Center/Services
- Nearby
- Historic Sites
- Interests
- City
- Honeymoons & Romance
Reviews for The Sofitel Singapore Sentosa Resort & Spa
Merci la Sofitel Sentosa
Booked a 4 night Mon- Fri stay Lux Escape which has a number of inclusions. Checkin had a slight wait time, possibly due to a bonus checkout of 2.00pm. However a surprise secondary upgrade to a Prestige Suite , better than any welcoming drink for sure. The room was spacious and tastefully furnished in a very handy location close to reception and concierge. Have stayed in SG a number of times, in different locations, but this offered us direct beach access down the stepped walkway, frequent easy to use shuttle, and also the existing free transport on Sentosa. Our dining was in situ at Kwe zeen, both for breakfast and dinner settings. The quality of the cuisine on offer was of a high standard, with many options available. Kudos to the Chef & team. The Resort staff are a cut above most other places of our stays, always with greetings and keen to offer first class service . Frequent attention from Jag, Peter, Meimi, Pamela, Keristy and Julie to name a few, Im sure it should include the whole resort team , thankyou so much for making our memorable stay. We came to relax, and certainly achieved that with this venture, would definetly come back again. P.S loved the fish spa
Owen P - Perth, Australia
Seafood buffet bonanza!
Had dinner here and enjoyed their Savour Seafood Galore experience. More lobster than you could ever imagine! Fantastic service from Pamela, Penny and Nini. Excellent dessert bar too. If you’re staying in Sentosa over Friday or Saturday then I’d recommend checking out this buffet.
Katerina M
A peaceful getaway!
We absolutely enjoyed our stay at the resort to celebrate the new year. The staff is efficient. Breakfast and food options are amazing. We were fortunate to have one of their newly renovated suites so everything was nice and clean. There were teething issues with new installed amenities in the bathroom, which was shared as feedback with the staff. Location of the hotel is excellent. They provide complimentary shuttle to the rest of the island, which is quite beneficial.
AlbaSinghBhawnani - Gurugram (Gurgaon), India
Extremely Poor Service – Zero Hospitality, Zero Care, Not a Luxury Hotel
Extremely Poor Service – Zero Hospitality, Zero Care, Not a Luxury Hotel I stayed at Sofitel Singapore Sentosa from 4th January to 8th January with my family, including two kids, along with two other families. This was without doubt the worst experience I have ever had at any so-called luxury hotel. Shocking Arrival & No Basic Hospitality After a long international journey, there was no welcome drink, no water offered, and no staff member to greet us or even ask if we needed water. This is basic hospitality, which Sofitel completely failed to deliver. We arrived as three families carrying around 10 bags. Due to congestion at the porte-cochère, our van parked 10–20 meters away. Despite this, the bellboy refused to assist and rudely told us to carry all our luggage ourselves to the reception counter. This was humiliating and unacceptable for a luxury resort. Rude, Untrained & Insensitive Staff The concierge staff were extremely rude and unprofessional. They clearly do not know how to speak to guests. The worst incident occurred when my friend’s daughter fell and cut her right leg, and blood was coming out. I immediately rushed to the reception for urgent help. At the desk, there was only one staff member present, Mr. Denial. When I informed him that it was an emergency, he behaved very rudely, said he was busy with another guest, and showed no urgency or concern. Even after finishing with the other guest, he did not ask what the emergency was or whether the child needed help. This level of insensitivity during a medical emergency is completely unacceptable. No Drinking Water in Rooms There were no complimentary water bottles provided in the room. Guests are expected to drink tap water from the bathroom, which is shocking—especially when staying with children. Missing Essential Facilities • No gym inside the hotel; guests must walk 15 minutes or depend on a shuttle every 30 minutes. • Not family-friendly: no kids’ activity area, no engagement for children. • No Indian food options, making dining difficult for families. Poor Maintenance & Overpricing The pool and outdoor areas are broken and poorly maintained. Despite charging premium prices, the hotel offers absolutely no value for money. This property is overpriced, poorly managed, and completely fails luxury hospitality standards. My personal experience was very bad, and I would strongly advise families—especially those with kids—to avoid this hotel.
CAHimanshuK
A memorable stay at Sofitel Sentosa with minor upgrades needed
I stayed at Sofitel Sentosa for two nights and had an overall pleasant experience. Sam at the hotel entrance was warm and welcoming and Don at the reception made the check-in process smooth and efficient. There is a fish spa in this hotel which is a casual, complimentary activity located outdoors next to LeBar. It is a small fish pond where you can dip your feet in and let the small fishes nibble at the dead skin on your feet, creating a mild exfoliation effect and a uniquely ticklish sensation. It is novel, light-hearted addition to the resort experience. We dined at The Cliff, where Wilson and Emma were attentive and professional. The food was served promptly and was enjoyable. We were especially appreciative of the complimentary chocolate cake provided for my son’s birthday — a thoughtful gesture that made our stay even more memorable. The bar offered a lovely evening ambience and redeeming our drink vouchers there as Accor plus members was a relaxing experience. The hotel’s landscaping and decorative features are lovely and thoughtfully maintained, though we did notice a few cobwebs on top of a lighted lamp just outside Le Bar; addressing such small details could make the overall impression even more polished. The room was quiet and serene, surrounded by lush greenery, and the sound of birds enhanced the resort-like atmosphere. We also appreciated the in-room amenities, including the complimentary Nespresso coffee machine and TWG tea, which added a nice touch of comfort and convenience to our stay. The bathroom was spacious, with a very strong shower pressure, which was excellent. The design is a standout feature, particularly the colourful mosaic tiles in the shower and wet areas, which add character and visual interest compared to more conventional hotel bathrooms. That said, signs of wear and tear were noticeable, with a few tiles becoming loose. Positively, after contacting the One-Touch hotline, a mechanic arrived within 10 minutes to address the issue, demonstrating the hotel’s efficient service recovery. Requests for additional towels were also fulfilled promptly. The shampoo, conditioner, body wash, and body lotion provided in the rooms are from Balmain, supplied in recyclable dispensers, helping to reduce waste while still offering a premium experience. As a small suggestion, adding a bidet in the toilet could further enhance guest comfort, as this is a feature commonly found and appreciated in many hotels worldwide. Additionally, switching from bar soap to liquid or pump soap in the bathroom could be a more sustainable option, helping to reduce wastage while maintaining guest convenience. The shuttle bus service was another highlight — it operates very punctually every 15 minutes from 7am to 11:30pm and provides convenient access to HarbourFront Exit D, which is directly connected to VivoCity with a wide variety of dining and shopping options. The drivers were also consistently courteous and friendly. One minor drawback was that the lift at Peace wing made a noticeable creaky sound when closing, which could be a bit startling at first. While it didn’t affect functionality, a smoother closing would improve the overall feel. Overall, while certain areas of the hotel would benefit from refurbishment as they feel slightly dated, the charm, location and attentive service clearly reflect the hotel’s strong potential. With thoughtful upgrades and ongoing maintenance, Sofitel Sentosa could once again fully showcase its elegance and remain a standout resort destination.
TST274 - Singapore, Singapore
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