The Sofitel Singapore Sentosa Resort & Spa
Sentosa, Singapore
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About the Hotel
In the dynamic city of Singapore, there is refuge just a bridge-span away. On Sentosa Island, The Sofitel Singapore Sentosa Resort & Spa takes pride of place on a cliff top overlooking the South China Sea. Within the 27 parkland acres at this Small Luxury Hotels of the World affiliate, you will find plenty to take your mind off the cares of daily life, beginning with deluxe rooms, luxury suites and villasâ€"picturesque garden views may even include a peacock strutting past.
Location
The Sofitel Singapore Sentosa Resort & Spa
2 Bukit Manis Rd
Sentosa, Singapore
099891
Nearest Airport: SIN
Amenities & Services
- Spa
- Business Services
Reviews for The Sofitel Singapore Sentosa Resort & Spa
DO NOT STAY HERE
The positive reviews must be from a different time. Or perhaps a different place. First, the positive: some of the staff are quite friendly. That's it. Now the rest: the hotel seems to be falling apart and is understaffed. The pool looks like it hasn't been cleaned in weeks. No towels. Stained everything. Construction detritus on the periphery. In fairness, they put up a "Closed for refurbishment" sign minutes after I got out of the pool. The beach path is also "Closed for refurbishment." The towel hook in my room fell out of the wall when I tried to hang my towel on it. Silly me. A half empty juice was left in the hallway sometime before 8 p.m. the night I checked in. It was still sitting there at 9 a.m. in the morning. The list goes on. Oh, and the breakfast is poor. Embarrassingly bad. From brick-like idly with flavourless sambar and no chutney to be found, to stale (as in don't eat me) dim sum, and truly frightening breakfast meats. Only exceptions: the chef at the omelette bar is delightful (even if the ingredients look tired) and the bacon was bacon. Finally, the claim of a fitness centre is a lie. They use the fitness centre from another hotel. It's a 15-20 minute walk down the road or you can get there faster if someone is available to take you in a cart. Sadly, I could go on, but I won't. Just avoid.
ThoughtFish - London, United Kingdom
Princesses Bonding Time
My wife and our 2 granddaughters have a wonderful stayed from 11-13 December. Every visited, the team always shown fantastic caring, warmth and excellent services towards us. Our Princesses liked the new designed Prestige Room especially the living place, they enjoyed the hainanese chicken rice and laksa in Kwee Zeen and service by Albert and team were superb. The Cliff dishes recommended by Rey and Mani were amazing, the food had improved a lot. Lebar always a chill place to relax with Anthony and Meimei around. No words can express our gratitude to the Sofitel Team.. See u guys soon...Cheers Thank you so much : ) F&B: Michael Reservation: Justin Front Office: Specialist Kwee Zeen: Peter, Albert, Farah, Samuel and team Housekeeping: Vivian and Team Concierge: Jack, Hafiz, Steven, Daniel and team The Cliff: Rey, Mani, Alson, Emma, Ganu and team Lebar: Anthony, MeiMi and team Room Services: Tony
KKChia - Singapore, Singapore
Sofitel Sentosa — when getting what you have rightfully earned becomes an exhausting ordeal
What has left the deepest impression on me about my recent experience with Sofitel Sentosa is not merely that my Accor reward points were incorrectly calculated. It is the journey I had to go through to get back something that was rightfully mine. The points credited for my stay were incorrect. I first wrote to the hotel to have the matter checked, but received no response. I eventually had to call the hotel’s hotline and ask for the CEO’s email address simply to get someone to address the issue. The CEO did eventually respond, but initially insisted that the calculation was correct. I then had to spend considerable time going through with him on Accor’s published points-computation methodology and the Accor calculator, and explain in detail why the calculation was wrong. It took several rounds of correspondence before the hotel eventually credited the points I was entitled to. I am relieved that the matter was ultimately rectified. But the fact remains that I should never have had to go through all of this in the first place. These were not bonus points that I was asking the hotel to give me. They were not a goodwill gesture. They were points I had already earned through my stay. Yet I had to chase the hotel, receive no response, escalate the matter to the CEO, research Accor’s own methodology, provide the supporting calculation and go through repeated rounds of correspondence before receiving what should have been correctly credited from day one. What made the experience even more disappointing was the absence of an apology or any meaningful explanation. After the points were eventually corrected, I asked a simple question: what was the root cause of the error? I asked this not merely to prolong the dispute, but because I had invested a significant amount of my own time putting right something that should have been right in the first place. I thought it was reasonable to understand what had gone wrong and whether anything would be done to prevent the same problem from happening again. There was no further response from their CEO. And this was not the first time Sofitel Sentosa had incorrectly credited my reward points. Having stayed at numerous Accor properties over the years, this is the only hotel where I have repeatedly encountered this particular problem. That is what makes this experience difficult to simply brush aside. For me, hospitality is not only about the room, the facilities or the physical experience of a stay. It is also about trust. When a guest has to spend hours proving that they are entitled to something they have already earned, and then receives neither an apology nor an explanation after the error is corrected, that trust is inevitably eroded. I am writing this review, as a reminder to myself. Sometimes, after some time has passed, it is easy to remember the nice parts of a hotel and forget the frustration of what happened behind the scenes. I do not want to forget the amount of time, effort and unnecessary stress I had to go through simply to recover my rightful reward points. So the purpose of writing this is, in part, to leave myself a record of this experience — so that the next time I am looking for a hotel in Singapore, and Sofitel Sentosa comes to mind, I will remember this entire ordeal before making that booking. The points were eventually returned. But what was lost along the way was something that cannot be credited back to an Accor account — my confidence in the hotel and my desire to return.
Victor C - Singapore, Singapore
A real touch of Paradise
Perfect hotel for a relaxing and peaceful stay away from the hustle and bustle of other parts of the Island. Hotel provides great shuttle service when you need to get to the busier areas and so lovely to get back to the serenity of this setting. Lovely rooms, fabulous pool area, and a great selection of food from the various restaurants on site. The staff, in all areas, go out of their way to make your stay memorable.
DebS530 - Perth, Australia
Appalling exeprience - hotel in rapid decline
We planned to stay there on Friday 18th Sept 2026. When we checked in, it was obvious that the hotel had significantly deteriorated over the past few years as the gardens were unkept, the building maintenance was very poor, the swimming pool that used to be stunning urgently needs maintenance, the soft furnishings around the pool were stained and the list goes on and on. The hotel is in a state of rapid decline. The service by the pool was non exisitant and when we did find someone to ask for some snacks they were stale and inedible. After 3 hrs we decided to check out as we were so unimpressed and when we handed in our keys at reception, they were indifferent to our concerns and check out after a few hours. Appalling experience.
Alex H - Singapore, Singapore
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