The Sofitel Singapore Sentosa Resort & Spa
Sentosa, Singapore
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About the Hotel
In the dynamic city of Singapore, there is refuge just a bridge-span away. On Sentosa Island, The Sofitel Singapore Sentosa Resort & Spa takes pride of place on a cliff top overlooking the South China Sea. Within the 27 parkland acres at this Small Luxury Hotels of the World affiliate, you will find plenty to take your mind off the cares of daily life, beginning with deluxe rooms, luxury suites and villasâ€"picturesque garden views may even include a peacock strutting past.
Location
The Sofitel Singapore Sentosa Resort & Spa
2 Bukit Manis Rd
Sentosa, Singapore
099891
Nearest Airport: SIN
Features and Amenities
- On-Site Amenities
- Spa on Property
- Spa Services
- Activities
- Tennis
- Business
- Business Center/Services
- Nearby
- Historic Sites
- Interests
- City
- Honeymoons & Romance
Reviews for The Sofitel Singapore Sentosa Resort & Spa
Sofitel Sentosa experience was good everything was good and smooth
I had wonderful experience overall by housekeeping, restaurants, bar and also swimming area. I would like to acknowledge few people in the main restaurant Maga the Indian chef and Ma Qing the server made sure we kept comfortable and understood our customized order well and served tasty and yummy Indian food in Singapore. We also enjoyed the pizza and Pasta at cliff Italian restaurant. Anthony in the bar was also good. Overall nice experience, I also got upgrade on my gold status and late checkout upto 3 pm for being gold member. Just i felt at front desk they are little understaffed. Need to check properly on staffing. Spa is too far needs to be in resort premise
nagdasagar - Mumbai, India
3 star quality for 5 star prices
This hotel has gone down hill beyond belief. Before Covid it was a real gem but now it barely qualifies as a 3 star hotel. The wear and tear is visible everywhere but the level of service is so low now, and noone seems to care in the slightest. We came last weekend and booked the Spa for my wife for mothers day - and even with our lowered expectations the whole experience was such a disappointment The service at the spa was awful, the food was awful, the environment has gone down hill so much - everything is tattered and broken or mouldy. Worst of all as we are both Accor members and as we have stayed with here many times we wrote in to share our feedback and then never heard a squeak back. I guess we can only assume there is no management and the place is about to be sold off or redeveloped so everyone is checked out - why else would they let it be so bad?
rup01 - London, England, United Kingdom
Our stay at Sofitel Sentosa
Our 3-night stay was made more memorable by the attentive & friendly hotel staff as well as the staff in the 2 restaurents - Peter, Kim Huat & the Executive sous chef in Kwee Zeen , & Mani, Emma & Alson Li in the Cliff . Our room in the tranquility wing lived up to its name. It was really tranquil. Can't wait to return......M. Koh.
Road48737127270 - Singapore, Singapore
Not 5 star standards ...
It is a large, lovely property with well maintained and good rooms. However in my view, it doesn't deserve to be called a 5 star property. Some of the reasons and issues I faced: - poor hospitality and service standards. - Very slow check-in and check-out process. They have only 2 desks at reception to manage the guests. - Reaching out to the operator / room service / in-room dining from room telephone is a task. No one answers the phone call. I had to twice go all the way walking from my room to the reception to get some help. - no 24 hr dining/ in-room dining service available. we were told to place last orders by 9.30 pm. - some staff were impolite - esp the ones at concierge. Couple of issues i faced - (a) there was a Rolls Royce standing near the lobby, which I believe belonged to the hotel. I was clicking a picture of a family member who was standing besides the car. the person at concierge shouted not to touch the car saying fearing that it would leave a scratch. Seriously? just touching the car would leave a scratch? (b) I wanted to enquire about reaching a particular place using the shuttle service and the person rudely tells me that his colleague has just explained it all to a member from our group. He was disinterested in sharing details and was rude in his response. - lack of amenities for kids to play. They do not have a play area/ kids zone in property. They said there is 1 small play room for kids but that is around 10-15 mins away (outside of the main property area and near their Spa) and we have to take a shuttle to reach there. What is the point in having it so far from main property? - the key cards became non-functional almost everyday. It was very inconvenient to walk all the way to reception and get new key cards. In our 2 days stay with 2 rooms we faced this challenge in both rooms each day.
mehtakushal - Mumbai, India
Breathtaking Birthday Bash!
Just returned from spending a memorable 3-night stay at this resort. Capably run and managed by an impeccable hospitality team lead by Cavaliere Giovanni Viterale, we were treated to a fabulous stay that deserves a standing ovation. From duty manager Ezzah who handled our check-in with such meticulous attention l, to Kwee Zeen chief host Peter who thoughtfully catered to our every need and request, to freshly appointed Executive Chef Muthi who spent considerable time showcasing the breakfast items and his philosophy of food presentation, to breakfast host Isabel; pool attendants Marcus and Allen, concierge personnel Jack and his team; Violette, our dear friend and former wedding banquet consultant and Spa reception manager Angeline...we owe you our deepest appreciation, thanks and gratitude for going out of your way to pamper us and make us feel at home as we celebrated my wife's birthday at your resort. Your radical hospitality was nothing short of amazing. All that's left for us to exclaim is "ENCORE!" We came as guests; we left as friends!
Kenneth L
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