Four Seasons Hotel Seoul

The hotel: This was the perfect choice for my first time in Seoul. After doing my research reading through many reviews on different forums, I chose FS due to it's location and reputation for wonderful service. The building is easy to spot and very close to the bus and train station. I arrived very early to this hotel based on my flight schedule from the states, and unfortunately I was not able to check-in early. A small criticism - I was never notified my room was ready (but I already went about my day and dropped my bags off with the bell staff, so a non-issue). Once I was ready to check-in, staff communicated expertly in English and were helpful. The room: I booked a club level, double-bed room. In all honesty, barring the lobby, the hotel is really designed for corporate travelers. I would have loved to see more cultural flair, but it's very business aesthetic. Having said that, the views are incredible, with floor-to-ceiling windows. All appliances were functional, and plenty of space for two travelers. The room was very clean and housekeeping provided daily turndown service. There were no wifi issues during my visit. My mom enjoyed the sitting ledge in the shower after long walking days. Club lounge: This was a real perk during my stay. The lounge had very friendly and accommodating staff. Breakfast had a nice selection of dishes (pastries, regional food, meats, cheeses etc.). The afteroon had a nice tea break. It was great to pop in during the day for a nice respite from sightseeing. The lounge never felt busy or rushed, which I really appreciated. Onsite Restaurants: The breakfast buffet at the Market kitchen is extensive. I'd recommend visiting at least one day to try all the different dishes out. My mom and I visited Maru for afternoon tea. What a delight! Each pastry and small dish was expertly crafted and tasted delicious. I only wish there were more tea selections, but it was a lovely way to spend an afternoon. I dined at Boccalino one night for dinner. The restaurant design is beautiful. While the food was good, I wasn't quite blown away, and there are many other options to dine elsewhere. Charles H. bar is a definite must-do. The cocktails are terrific and so are the small dishes. Staff: Staff really did shine here. I never encountered any language barriers and they always seemed appreciative of the few Korean words I spoke :) Concierge was able to accomodate any dining request I had. Someone would always say hello and smile whenever I walked through the lobby. The area: This hotel is in an excellent location. The airport bus stop is right across the street. Numerous other bus lines also run by the hotel. The Line 5 train is right around the hotel. The trains and buses were easy to use (but I also say this as a NYer with bus and train experience back home). There are palaces and shopping/dining within walking distance. Summary: + Clean + Great area - Can be expensive - Designed for business travelers

Poor service. Bad food in restaurants and limited choice. Breakfast poor selection as most they target korean food guests not international guests plus as 5 stars hotel. Poor language most do not speak English. Its only good for business center visitor but as holiday location is far from center not convenient . Not brought pleasant hotel.

This hotel is in a great location, within walking distance to many iconic sites. We stayed for 6 nights in a club king room. The club lounge experience was good, with staff being attentive and helpful. While good quality, the food offerings in the lounge would benefit from a wider choice as it became a bit repetitive over the 6 days. We had dinner at the Market Kitchen (buffet), and dinner, as well as lunch, at Yu Yuan Chinese restaurant. The staff, particularly Yoona, were very helpful in Yu Yuan. We enjoyed great cocktails at the Charles H bar over 3 nights. The concierge and staff at the door helped us with some restaurant bookings and travel arrangements. We had the opportunity to share our experience with the manager when we saw him the day before we left. Overall, a great experience for our first visit to a Four Seasons hotel.

The Four Seasons Seoul perfectly nails that low-key, old money vibe. Watching locals dressed to the nines for a lobby wedding showed me real Korean style. Forget those flashy pop music posters, this city is all about muted tones, sleek cuts, and quiet luxury. My room felt like a high-end art gallery with its deep blue rugs and minimalist decor. Even the staff in sharp red blazers give off total Piccadilly vibes with their flawless English and top-tier service. Plus, seeing girls reading deep, female-centric literature in local cafes proves there is serious depth beneath the surface here. It is cozy, nostalgic, and deeply artsy.

찰스바(포시즌즈 서울)를 방문했다가 매우 불쾌한 경험을 했습니다. 음료를 마시던 중 사래가 걸려 재채기를 했고, 그 과정에서 물이 약간 튀었는데, 이에 대해 바텐더 매니저로부터 즉시 주의를 받았습니다. 여기까지는 이해할 수 있는 부분이지만, 이어서 “다시 이런 일이 발생하면 퇴장 조치하겠다”는 경고를 받았습니다. 사래나 재채기는 누구에게나 예기치 않게 발생할 수 있는 자연스러운 생리 현상입니다. 그동안 다양한 국가의 호텔 바와 레스토랑을 방문해봤지만, 이러한 상황에서 손님을 잠재적 문제 고객처럼 대하며 퇴장까지 언급한 사례는 처음이었습니다. 포시즌즈 호텔 전반의 서비스에 대해 긍정적인 인상을 가지고 있었기에 이번 경험은 더욱 실망스러웠습니다. 고객의 의도나 상황에 대한 최소한의 이해 없이 과도하게 대응한 점은, 고급 호텔이 기대받는 서비스 수준과는 거리가 있다고 느껴졌습니다. 재방문 의사는 없으며, 비슷한 경험을 원치 않는 분들께는 참고가 될 수 있을 것 같습니다. I had a very disappointing experience at Charles H (Four Seasons Seoul). While having a drink, I accidentally choked and sneezed, which caused a small splash of water. The bartender manager immediately addressed the situation and warned that if it happened again, I could be asked to leave. While I understand the need to maintain a comfortable environment for all guests, choking or sneezing is an involuntary and unpredictable human reaction. In my experience visiting many hotels and bars around the world, I have not encountered a situation where such an incident was handled with a warning of removal. Because I have generally had positive impressions of the Four Seasons brand, this experience was particularly disappointing. The response felt stricter than expected and lacked the level of flexibility and understanding typically associated with luxury hospitality. As a result, I am hesitant to return, and I hope this feedback can be taken into consideration to improve guest experience in the future.