Four Seasons Hotel Seoul

Really looked forward to coming back after staying here in May last year. This time we got a room upgrade to city view executive suite which was very spacious and on high floor with a great view. The rooms here are very cosy and exudes warmth. The bed is comfortable but I found the pillows too soft but I had bought a special pillow when I was staying in a previous hotel and used it here. With the curtains all up in the day and night we could see the street view so clearly and it was indeed a great sight. However, during the stay, there were a series of peaceful protests and loud noise could be heard from our room but luckily it was still bearable. One of the highlights of the hotel is the club lounge food. Never fails to impress. We could taste food from the different restaurants in the hotel, like sushi, soup from the Chinese restaurant, pasta, finger foods. We had dinner every day at the lounge throughout our 4 nights' stay and wowed by the variety. Staff in the main restaurant for breakfast and in the lounge are all prompt in service. Same goes to the staff at Akira and Yu Yuan. Enjoyed all their food. Had massage at the spa and was pleasantly surprised to receive a birthday gift. Also received a signature candle and stuff toy upon check-in for my birthday. Swam in the pool. The lanes were marked so no concerns of cutting into each others' lanes. Checked out with ease. Staff asked to take a seat till counter is clear. She asked if we had transport to the airport. Indeed attentive. Four Seasons' service standards is consistently high. Well done 👍

This was an amazing stay. We arrived at 6am and were told a room would be available but I couldn’t be upgraded to a larger room (through Amex) since it was so early. But I was perfectly happy to even have a room so early in the morning. The room was comfortable and had a great view. The staff at reception was always pleasant and never failed to say ‘welcome back’ whenever we arrived. On the way out they always asked if there was anything we needed (restaurant recommendation, taxi etc.) Special mention goes to Ashely (who worked the night shift) and always helped us by answering many questions about the area and the hotel. The guys at main door were also all very pleasant and helpful. The bed is comfortable and something I looked forward to after a lot of daily walking. The shower was great, the water pressure and temperature were a dream and I was able to enjoy the tub one night. If I’m being nitpicky I wish the salt packet provided was a bit bigger. The water closet is nice and I loved the bidet and heated toilet seat. This area is less touristy and more business-like but if you prefer some space and separation from all the action, this hotel is a great choice. There are plenty of places to eat within walking distance and walking around was enjoyable. I would love to return to Seoul and wouldn’t hesitate to stay in the FS again.

We booked a "Premier 2 Double Beds" room expecting it to fit 2 adults and 2 children comfortably, as per your website, only text description without a photo. To our surprise, the beds were much smaller than expected and did not comfortably accommodate our family. Having stayed at various Four Seasons properties before, we were disappointed by the discrepancy in quality and comfort. It is almost USD500 per room per night, but we have to squeeze into the bed. Due to this inconvenience and the unnecessary time spent addressing the room situation, we decided to change to a room with a king-size bed and requested an additional bed. Given the circumstances, we believe it is reasonable for the hotel to absorb the cost of the extra bed. Our intention in choosing the Four Seasons was to enjoy a hassle-free and luxurious stay, not to be burdened by avoidable discomfort. And Four Seasons surprise us again, Front desk Ms.Angela informed us that Extra bed charge 55,000 KRW per nights and it's cannot be waive because the guest request to change from Premier Room With 2 Doubles to Premier king room, and it's same categorize, no room upgrade fee, but guest request add extra bed so the fee guest must directly pay to hotel, and she disagree for the refund, guest must pay this fee by them self.

We are currently staying at the Four Seasons Seoul, and unfortunately, our experience so far has been very underwhelming — especially when it comes to customer service. We intentionally switched from the Park Hyatt Seoul to the Four Seasons, expecting a similar if not elevated level of hospitality given the Four Seasons brand. In hindsight, that was a mistake. The service here has consistently fallen short in ways we did not expect from a property of this caliber. One of the most noticeable issues is the lack of warmth from the staff. It’s a small detail, but telling: rarely does anyone greet you first. Both my husband and I have had to initiate hellos or acknowledgments with staff throughout the hotel, whether we needed assistance or not — something we never experienced at the Park Hyatt, where hospitality felt genuine and proactive any time of the day. More concerning, however, were the moments where we actively needed help. One night, my husband needed to hail a cab late in the evening, and not only did the staff fail to offer help, they showed clear attitude when asked directly. For a luxury hotel, this is unacceptable. Just last night, our family of five (including three young children) was getting out of a car with several bags — not a single staff member stepped in to offer assistance. It honestly felt like our presence was a burden. That sense — that we’re somehow inconveniencing the staff by simply being guests — has been a recurring theme during our stay. We came here with high expectations, thinking we’d be treated with the level of service Four Seasons is known for worldwide. Unfortunately, it has been quite the opposite. Had we known this would be the experience, we would not have booked such a long stay here. It’s a shame, and frankly quite disappointing, to feel this way while still staying at the property. We never leave reviews, but this stay warranted one. We hope management seriously considers how far this property is falling short compared to not just global standards, but even other luxury hotels in Seoul.

This hotel is top notch. They have thought of all the details. Upon entering my room, they wrote me a personalize message wishing me a Happy Birthday and welcoming me to Seoul. They provided cute bulldog stuffies to my children and had robes in their children size. They set up a cute tent for my children to sleep in. Their indoor pool is amazing and gym is club level. The location is so close to all the events downtown. Their Market Buffet was the best part of the trip. I cannot say enough great things about this property. A true luxury 5 star hotel.