Four Seasons Hotel Seoul

We booked a "Premier 2 Double Beds" room expecting it to fit 2 adults and 2 children comfortably, as per your website, only text description without a photo. To our surprise, the beds were much smaller than expected and did not comfortably accommodate our family. Having stayed at various Four Seasons properties before, we were disappointed by the discrepancy in quality and comfort. It is almost USD500 per room per night, but we have to squeeze into the bed. Due to this inconvenience and the unnecessary time spent addressing the room situation, we decided to change to a room with a king-size bed and requested an additional bed. Given the circumstances, we believe it is reasonable for the hotel to absorb the cost of the extra bed. Our intention in choosing the Four Seasons was to enjoy a hassle-free and luxurious stay, not to be burdened by avoidable discomfort. And Four Seasons surprise us again, Front desk Ms.Angela informed us that Extra bed charge 55,000 KRW per nights and it's cannot be waive because the guest request to change from Premier Room With 2 Doubles to Premier king room, and it's same categorize, no room upgrade fee, but guest request add extra bed so the fee guest must directly pay to hotel, and she disagree for the refund, guest must pay this fee by them self.

We are currently staying at the Four Seasons Seoul, and unfortunately, our experience so far has been very underwhelming — especially when it comes to customer service. We intentionally switched from the Park Hyatt Seoul to the Four Seasons, expecting a similar if not elevated level of hospitality given the Four Seasons brand. In hindsight, that was a mistake. The service here has consistently fallen short in ways we did not expect from a property of this caliber. One of the most noticeable issues is the lack of warmth from the staff. It’s a small detail, but telling: rarely does anyone greet you first. Both my husband and I have had to initiate hellos or acknowledgments with staff throughout the hotel, whether we needed assistance or not — something we never experienced at the Park Hyatt, where hospitality felt genuine and proactive any time of the day. More concerning, however, were the moments where we actively needed help. One night, my husband needed to hail a cab late in the evening, and not only did the staff fail to offer help, they showed clear attitude when asked directly. For a luxury hotel, this is unacceptable. Just last night, our family of five (including three young children) was getting out of a car with several bags — not a single staff member stepped in to offer assistance. It honestly felt like our presence was a burden. That sense — that we’re somehow inconveniencing the staff by simply being guests — has been a recurring theme during our stay. We came here with high expectations, thinking we’d be treated with the level of service Four Seasons is known for worldwide. Unfortunately, it has been quite the opposite. Had we known this would be the experience, we would not have booked such a long stay here. It’s a shame, and frankly quite disappointing, to feel this way while still staying at the property. We never leave reviews, but this stay warranted one. We hope management seriously considers how far this property is falling short compared to not just global standards, but even other luxury hotels in Seoul.

This hotel is top notch. They have thought of all the details. Upon entering my room, they wrote me a personalize message wishing me a Happy Birthday and welcoming me to Seoul. They provided cute bulldog stuffies to my children and had robes in their children size. They set up a cute tent for my children to sleep in. Their indoor pool is amazing and gym is club level. The location is so close to all the events downtown. Their Market Buffet was the best part of the trip. I cannot say enough great things about this property. A true luxury 5 star hotel.

We stayed at the Four Seasons Hotel Seoul for one night from June 21 to 22, and once again, it was a truly wonderful experience. This was our second visit, and we returned because our daughter had such fond memories of our previous stay. This time was even more special. We booked a Deluxe Room with a Palace View, and waking up to the sight of Gyeongbokgung Palace was absolutely breathtaking. The location of the hotel is unbeatable — just steps away from iconic landmarks like Gyeongbokgung, Cheonggyecheon Stream, and many other cultural attractions. What stood out most during our stay was the warm and professional service from the staff. Everyone we encountered was genuinely kind and attentive. It was our daughter’s birthday, and the hotel took great care to help us celebrate the occasion, which made her truly happy and created a memorable moment for our family. The breakfast buffet was another highlight. It was of excellent quality, with a wide variety of fresh and delicious options. Our daughter also loved the indoor swimming pool, which includes a warm jacuzzi and a dry sauna — perfect for relaxing after a day of sightseeing. 포시즌스 서울은 여전히 저희 가족이 가장 신뢰하는 도심 속 최고의 호텔입니다. 다음 서울 방문 시에도 꼭 다시 찾고 싶습니다.

Amazing service and friendly staff. The rooms are amazing and the breakfast is fantastic. I would highly recommend this hotel to anyone that is staying in Seoul. It is right in the middle of everything as well so it is super convenient. We had a great time here.