Grand Ambassador Seoul

The outdoor spa thing was closed due to extreme cold weather unfortunately but the room was great as always. Sun Ava was very helpful. 캄사합니다

Thank u to Ms Sun for giving me a room even though we were early..I really appreciate it..room was spacious n clean..Everyday our room was clean when we came back..All the staff was also very friendly n helpful..will definitely stay here again when I’m back in Korea..was an awesome experience..

Pleasant Stay Overall, with a Small Note on Front Desk Service Overall, I had a very pleasant stay. The renovated facilities were comfortable, the food was excellent, and most of the staff were kind and professional. There was just one minor point I’d like to mention. After charging a restaurant bill to my room, I later realized that a membership discount could have been applied. When I asked about this at checkout, I was advised to contact the restaurant directly. It wasn’t a major issue, but in many hotels the front desk usually helps coordinate such matters, so I found it slightly disappointing. I understand that staffing can be challenging these days, and considering the overall quality of the hotel, this felt more like an individual service gap rather than a systemic issue. Also, receiving only a receipt without any explanation was a first for me at a hotel of this level. That said, the hotel itself is excellent, and with just a bit more attention to front-desk communication, the guest experience could be even better.

Daniel helped me during check-in, and he was very kind. 다니엘이 체크인을 도와주어서 빠르게 체크인 할수 있었습니다. 친절하고 따뜻하게 대해주어서 고마웠습니다. 18층에서 따로 체크인할수있너 좋았어요

Had a lovely stay with family members on this hotel. It's located in a strategic area in Seoul, which made it easy for us to get around using the subway (walking distance). The lounges are comfortable and not loud. It also seems that it is a popular place to stay for locals, which is always a good sign.