Grand Ambassador Seoul

This hotel is hopeless from start to finish. The check in experience was horrific. Complaints go unanswered. The staff are not friendly and are unhelpful. The rooms are excellent however. I do not believe staff should necessarily be criticised for a lack of English when I haven’t learned Korean but this is a 5 star international hotel and you cannot make ourselves understood. For example the staff pretend to not understood the word “latte” when their word is the same and all the coffee machines have it on! The air conditioning is pathetic. It stops when you leave the room and then takes ages to cool the room down. Forget it if you want it cooler than 22 degrees. It’s dreadful.

Yunsok Vogel Review of The Ambassador Seoul - A Pullman Hotel I was staying here from July 2 through July 9 2025. The entire staffs reflected a high level of professionalism and hospitality from start to finish. Special thanks to Owen at the front desk. he made our stay very comfortable with his professionalism, pleasant and kindness. His genuine care for guests really makes a big difference and truly makes it special, Thank you for the amazing service! Coming from Scottsdale, AZ USA.

A fantastic experience, great drinks, food and accommodation, Ellie at the front desk was fantastic. Close to the markets and main attractions of seoul

Extremely disappointing check-in experience. The staff manager making no effort to give any support. The front desk staff kept giving incorrect information and finally the manager topped it with very rude replies. Absolutely no so called 5 star hotel checkin experience. Will update the review on completion of trip again.

Excellent service, friendly staff (good looking staffs! lol) and super clean facility! The beds were very comfy and the room had all the amenities, especially Nespresso! The bar was great with light dinner choices. Thank you for making our stay in Seoul much more enjoyable.