Grand Hyatt Seoul

I had a wonderfully relaxing spa experience. The staff was friendly, Bella (벨라) who assisted me was extremely nice and provided great pressure for the massage. The place was clean, smelled nice, and the price was reasonable! Bonus, you get to use the sauna & pool beforehand!

My stay at Grand Hyatt Seoul was exceptional from start to finish. As an American Express Platinum member, I truly appreciated the full range of benefits provided — including early check-in, late check-out, complimentary breakfast for two, and a $100 USD property credit. These perks made the entire experience feel seamless and elevated. The hotel also offered a complimentary wine service in the evening, which was a thoughtful touch, even though it wasn’t quite to my personal taste. We made full use of the $100 credit for room service — ordering three dishes and two drinks — and I was genuinely impressed. The food was outstanding, easily some of the best I’ve tasted in Seoul. What stood out the most, however, was the consistently stellar service. From the moment I stepped out of the cab, the staff were attentive, welcoming, and highly professional. The help desk was incredibly responsive and helpful — every time I called, they were ready to assist promptly and efficiently. Every interaction, from check-in to check-out, made me feel genuinely valued as a guest. Overall, Grand Hyatt Seoul is one of the best hotels I’ve stayed at over the years. Truly stellar service all around. Thank you for such a memorable experience — I will definitely be back.

bella was great. She was really professional. thanks for your great service.

It is in the center of Seoul which makes it a great central location. The lobby area is beautiful. Staff went above and beyond my expectations. The rooms were well maintained. I liked the idea of a water purifier instead of bottled water to reduce plastic waste. The room service menu was small but offered a variety of western and Korean dishes. Offered a good assortment of amenities, but if you need a toothbrush that does have a small cost. The fitness room is one of the best I've been at with the wide variety and updated equipment. There is no airport shuttle directly with the hotel, but there is a K limousine airport bus that does stop at the hotel and is easy to use to get to and from Incheon airport.

I came to Korea to visit a friend and go on a tour. I stayed at 3 different hotels in Seoul and by far the Grand Hyatt was the best one. I would have preferred to spend my whole time here. The hotel is beautiful and the view of the city is unforgettable. The club lounge had yummy Korean food and quality latte's which was super convenient on days I did not want to go find food. I hope to come back and try the restaurants next time. Also, I was so happy to have a bed with proper comfortable bedding and pillows. I slept like a baby! My time spent was too short there.