Grand Hyatt Seoul

I have always enjoyed staying at the Grand Hyatt in Seoul, as the service is outstanding. This time, after having not visited in a few years, I was pleased to find that the room and facilities seem to have been renovated recently and in very good condition. I enjoyed the variety of restaurants and bars in the hotel also. Overall an excellent stay, and I would highly recommend the hotel.

I have been a loyal Hyatt member and been coming to Hyatt Grand Seoul for over 10 years. Today I experienced the best personalised service from Helia Kim and her colleagues including Betty, Chi Hoon and Lisa while having breakfast at Gallery. Thank you very much and things like this makes me wanting to come back over and over again. PS its snowing outside as bonus

Booked a Deluxe King room, and it ended up being on the 8th floor overlooking the roof and air-con compressors. Possibly one of the worst views I've ever had in a hotel of this class. Ended up paying for an upgrade as we didn't want to ruin our vacation: total price per night was Park Hyatt / St. Regis room rate, but for exactly the same class of room on the 17th floor. The hotel's HVAC system is locked into heating in the wintertime, and even at lowest temp, the room was too hot. Engineering told us to turn OFF the system entirely, which meant there was NO AIR CIRCULATION in the room! We ended up enduring the heat for 5 nights. It was a truly awful experience and we will unfortunately never return. The atmosphere was one of a ski hotel, which was pleasant, and the housekeeping team kept the room clean. These are unfortunately not enough to make up for what was the poorest value stay of my lifetime.

Stayed at both the Grand Hyatt and Park Hyatt Seoul this trip, and the Grand Hyatt came out on top. Our room at the Park Hyatt was absolutely gorgeous and breakfast delicious, but the Grand Hyatt can’t be beat for its wonderfully helpful and charming team, particularly in the Grand Club, the beautiful view from our upgraded suite, the clubby relaxing atmosphere and delicious food and cocktails in the Grand Club and the truly beautifully tranquil spa facilities. Also, shout out to the ice rink. Granted, the Grand Hyatt can get very crowded, especially during Lunar New Year holidays, but with access to the Grand Club, we were lucky to be spared from much of the crowds.

Grand Hyatt Seoul has so much to offer. The location was great and convenient. We used the shuttle service a lot. The breakfast was great. Although we did not use the take-out service, it is great for those who do not want to wait in line (the wait can be long). The level of service is top notch. We really enjoyed the view from our room. We will definitely stay here again in the future.