Grand Hyatt Seoul

It was lovely to stay at this Hyatt hotel. The front desk were extremely helpful from arrival to departure. The staff Seo Jayden was very kind, nice also helpful helping me getting onto the bus to the airport!

Our family had an unforgettable experience at The Terrace, Grand Hyatt, and I was deeply touched by the level of service we received. We were there to celebrate my mother’s 60th birthday, and since my grandmother—who has limited mobility—was with us, I hoped for thoughtful seating arrangements and attentive service. What we experienced far exceeded our expectations and truly made us happy. The staff not only brought dishes that they thought my grandmother would enjoy, but also kindly offered to take a Polaroid photo for us to capture this special moment. They attentively provided items like wet tissues and ice water at just the right times—small details that showed genuine care and observation throughout our meal. Their warm tone, kindness, and professionalism clearly came from years of experience, not something that can be built overnight. I would like to express my deepest gratitude to Tommy Lee, Eum Eun Wook, and Lee Jae Kyung for creating a day our family will remember for a lifetime. If we visit again, it will surely be because of these wonderful people.

nice hotel but not great if traveling with more than one small child. we had an premium corner room, but we were told that the extra bed could not be brought in unless we upgraded to an even more premium room so we would have to use the sofa bed for our children. the website showed that the room was suitable for two adults and two children, but the sofa is extremely small and very hard, the floor seemed softer, so we had to sleep with one child in our bed and have one child sleep on the hard sofa. the service at the restaurants we tried was excellent, and the breakfast buffet was tasty with many options. if traveling without children, or perhaps with one child maximum, might be suitable, otherwise would recommend booking two adjoining rooms or another hotel. also, was surprised when the expensive cocktail tasted watered down. the food was tasty though.

The location, facilities, rooms and service were better than expected. We stayed in a family room which is 2 connected rooms and the size was perfect for our family. I also appreciated the sustainability efforts with the water dispenser a great idea that should be implemented at all hotels!

We loved our facial and massage with Sana and Lia. They were friendly, attentive, and super caring. I would book directly with them again. Thank you Sana & Lia!