Grand Hyatt Seoul

We booked our stay through Amex. We got a complimentary upgrade on our room and a bottle of welcome wine. Great views and great stay overall. I was impressed by the breakfast buffet included with our stay and the filtered water machine in the room! We didn't eat dinner here but they also had live music which was really nice. Cons: temperature of the room was hot. We had to ask for a standalone fan. The lobby gets REALLY crowded. If i remember correctly they had different elevators for different floors. People would line up to get on the elevators in the mornings and evenings. Inside the elevators were generally crowded.

High quality hotel that I recommend, but has one problem. Staff are very dedicated and friendly. All services are good and super quick. Gym has really nice equipment but kinda hot during summer. The room is clean and comfortable, and it supports everything that you need such as the outlet adapter, slippers , fridge, all the cleaning supplies etc. Everything is pretty decent except for the WiFi. If you have many bluetooth devices on, there is a chance that the internet

We recently stayed at the Grand Hyatt Seoul Hotel with a large family group across three rooms, and our experience was absolutely wonderful. The absolute highlight of our stay was the exceptional customer service, particularly from the Grand Club staff. I want to give a special shout-out to Diana Chae, who made our arrival completely seamless. She was incredibly prompt with her email responses, perfectly recalled all of our specific requests upon arrival, and effortlessly streamlined what could have been a chaotic check-in for our big family. When it was time to leave, we were assisted by an incredibly kind and patient male staff member at the Grand Club. He was so versatile and genuinely willing to help-he not only handled our check-out smoothly but even took the time to make coffee for us! The views from the property are simply breathtaking as well—both the Han River side and the mountain side offer stunning scenery that really elevated our stay! The dining options were also fantastic. The food at the lounge during happy hour was excellent, and we absolutely loved the kids' to-go menu (the donkatsu and bulgogi options were available). For breakfast, the Terrace Kitchen offered an impressive variety of dishes. Even though it was busy and there was a queue, the quality and selection made it well worth it. (Please don't go to the Gallery if you care about the variety of the menu, as the Gallery has a limited choice). Additionally, the outdoor swimming pool was absolutely perfect and exactly what we needed to cool off in the hot, humid weather. Overall, the team here is truly exceptional. I was eager to write this review just to give a massive thank you to the incredible staff members who took such great care of us. Highly recommended!

Stay was amazing, per usual. The breakfast and spa alone make it worth it, along with the views and comfort. I had a 90 minute massage with Lia, she was absolutely the best. She was super kind but also targeted the areas I requested. It was both relaxing and effective at releasing my stressed muscles. The ambience, quality, and professionalism from the hotel, staff, and spa services are unmatched.

The Grand Hyatt is an exceptional hotel in an exceptional district of Seoul. This is truly a 5-star property with a 5-star staff! The rooms are spacious and comfortable, and all on-site amenities are excellent. The hotel breakfast is a culinary delight all to itself. Everything outside the hotel is an easy walk. Overall excellent property!