Grand Hyatt Seoul

Room was beyond my expectation. Breakfast was great with quality and the waiters were very accommodating. Front door staff were helpful. The shuttle bus runs on time every time. No complains.

I had the 90-minute Muscle Release treatment, and it was such a wonderful experience. The massage itself was very relaxing and effective, but I especially loved the overall atmosphere, service, and the fact that I could use the sauna before the treatment. It really helped my body relax and made the whole experience even better. The spa space was also beautiful and very comfortable. It felt like this spa offered some of the details and thoughtful touches that I had found missing at other hotel spas. The massage was excellent as well. After the treatment, the tiredness and heaviness in my calves and the soles of my feet were noticeably relieved, and my legs felt much lighter. I also really enjoyed the tea and refreshments served after the massage. It was a lovely way to finish the experience. I would definitely love to come back again.

This is not my first stay at Grand Hyatt Seoul, and it continues to be one of my favourite hotels in Seoul. The location is excellent, offering easy access to many areas of the city while providing beautiful views of Seoul. What stands out most is the professionalism, friendliness, and helpfulness of the staff. Throughout my stay, every team member was welcoming, attentive, and willing to assist whenever needed, which always makes the experience feel special. The hotel facilities, atmosphere, and overall service quality are consistently excellent, which is why I continue to return.

We just returned from our visit to South Korea and although we left a stellar review through the Grand Hyatt Seoul survey page, we are leaving another one here so fellow travelers can read for themselves. We've stayed at various Hyatt branded hotels and resorts in Maui and Cancun on numerous occasions and without a doubt, our stay at Grand Hyatt Seoul has, by far, been the best experience. We were impressed with how helpful everyone at the hotel was, at least those we've encountered. First off, our biggest shout out goes to Bradley Heo from Bell Desk. We communicated with him prior to arriving in South Korea regarding a parcel we were hoping to have delivered to the hotel. Not only was Bradley extremely friendly and professional (and he was one of the first people to greet us upon our arrival at the hotel), he also went out of his way to communicate with the parcel delivery company when our parcel was mixed up and sent to a different hotel (such mix up was a fault of the delivery company). Bradley ensured to keep us in the loop every step of that mix up prior to our flight, and we ended up getting the parcel hand-delivered to our room on the first night we were there. Bradley also checked-in with us during our stay to ensure that we had everything we needed and that he and his team would be available if we required such help. Thank you, Bradley, for your amazing support and kindness! Secondly, Andy Yoo from Front Desk helped us with our check-in and he was very courteous and friendly. We were pleasantly surprised to hear that we were upgraded to a higher floor and a bigger room - which is always a plus. Thank you, Andy! The room itself had one of the most stellar views of Namsan Tower, so much so that we decided we didn't need to physically go to Namsan Tower, even though we had planned on doing so. The firmness of the mattress was perfect for us, allowing for peaceful and restful sleep during our stay. On the second day, there was some sort of minor construction noise coming from the room/bathroom above in the morning (of which we did not receive any notices/heads up on) - but this wasn't too early in the morning and we were already getting ready to head out, so it wasn't a big concern. When we returned that evening, there was no construction noise whatsoever. The rainforest showerhead in the bathroom was magnificent! It had just the right amount of water pressure that made the daily shower experience that much more pleasant (and maybe even slightly quicker than normal). Another plus in the room was having a water dispenser for our use as we saw fit. We drink a lot of water throughout the day and at night, so it was god-send to have the water dispenser in the room and not have to worry about purchasing bottled water throughout our stay. We also had breakfast buffet on one of the days and we were just sad that we didn't have bigger stomachs to eat a larger meal! Everything we grabbed from the buffet was delicious and freshly-made, where possible, and the overall cleanliness of the restaurant was top-tier. All the staff at the restaurant were professional and courteous. Thirdly, we need to give thanks to Robin and Dennis from Bell Desk who helped us with our luggage upon check-out (sorry they were so heavy! we had gifts for our relatives that we packed in our luggage) and also helped us to call a cab to relocate to a different part of the city. While waiting for the taxi, Robin was kind and made us feel at ease amidst the stress of checking-out and waiting for a taxi with lots of luggage. Dennis was superb in loading our luggage onto the taxi at a very swift speed. Thank you, Robin and Dennis! Overall, we were really happy to have called Grand Hyatt Seoul our home away from home for a few days when we first landed in South Korea. We would recommend Grand Hyatt Seoul to any other families or solo travelers who are visiting Seoul. We hope to return to Grand Hyatt Seoul in the near future and maybe then we can stay longer. Thank you, Grand Hyatt Seoul, for welcoming us in September, and we hope to see you soon!

추석을 맞아 가족들과 함께 방문했는데, 정말 즐거운 시간을 보냈습니다! 음식도 전반적으로 맛있었고, 무엇보다 스텔라님과 용찬님께서 식사하는 내내 너무 친절하게 응대해 주셔서 더욱 기분 좋게 식사할 수 있었습니다. 세심하게 신경 써주신 덕분에 가족들과 좋은 추억을 만들 수 있었어요. 맛있는 음식과 따뜻한 서비스 모두 만족스러웠고, 가족들과 함께 방문하기 좋은 곳으로 추천하고 싶습니다! 😊 We visited for a family gathering during Chuseok, and we had such a wonderful time! The food was delicious overall, and Stella and Yongchan were especially kind and attentive throughout our meal. Their warm and thoughtful service made our dining experience even more enjoyable. We truly appreciated their hospitality and were able to make some lovely family memories here. We would definitely recommend this place for a special family meal! 🩷