Grand InterContinental Seoul Parnas

Always great place for stay when i visited Korea. All thing is real 5 star with luxury living. Great place for shopping and many sightseeing >> Great service mind >> All above for intercontinental hotel chain >> especially on Club (Don't miss cocktail time)

Great service, clean and spacious rooms. Breakfast buffet is really good with a lot of options. Loved staying here. Would definitely recommend for a comfortable stay.

This is my second year of staying at InterContinental Grand Seoul Parnas for the PRS Korea conference. We booked club level suite via AMEX FHR. Club level suite provides access to the gym, spa, and club lounge on the 34th floor with free breakfast, afternoon tea, and cocktail hour. AMEX FHR also provides additional benefits like $125 hotel credit as well as late checkout 4PM. Each time, it's the most amount of money I have spent staying at a hotel room in my entire life, and somehow I walk away from the hotel and feel like I got every penny's worth out of the experience. It's hectic traveling to Korea, preparing for a lecture, and socializing with other conference attendees. It was extremely convenient to have private meetings either in my suite or up in the club lounge. Great for personal and professional networking. Great venue. Great location. Great value for conference attendees who need private space.

As someone who has stayed at this hotel since 2020 for every business trip to Seoul, it truly felt like my second home. But five years is a long time, and the change in service quality has become impossible to ignore. The service has deteriorated, amenities have become noticeably fewer, and even the most basic items are now being charged for. There’s not even a welcome platter anymore—not even for Diamond Platinums. During my previous stay, I discovered double-charged room fees on my bill, and it took nearly 30 minutes to check out because I asked to split my invoices by date (part work, part personal). Even then, the billing was incorrect and still showed double charges. This time, I arrived to find that no bath kit was provided in my suite. When I asked, I was told it’s “only for club floor.” I explained: “I’ve always received it in my suite during past stays.” Staff replied it’s for “suite and club lounge members.” Me: “I’m a Diamond member with lounge access and staying in a suite.” Only then did they say they would ‘check and get back to me.’ I genuinely miss the old team who made every stay feel warm and welcomed. Now, there is little empathy, little flexibility, and the management feels incredibly stingy despite the amount of time and money I’ve spent here over the years. At this point, I might as well go back to Marriott. It’s clear IHG no longer values loyalty.

I booked two rooms for a three-night stay for a special occasion through AMEX FHR. I paid extra to upgrade to a Club Room, and while checking in on the top floor was convenient, I was disappointed that the hotel didn’t offer any FHR upgrade nor acknowledge the special occasion at all. The hotel itself feels a bit dated and leans more toward a business/convention atmosphere than a luxury leisure property. Families should note that it’s not kid-friendly, children aren’t allowed in the Club Lounge or at the pool. The rooms were spacious, very clean, and well-maintained, and the Christmas decor throughout the building and lobby was a really nice touch. I really liked the elevator system, just tap your room key and it automatically sends you to your floor. Byredo amenities are nice with IC properties as usual. The bathroom design, however is a bit odd. The raised lip between the bathroom and bedroom floor can be dangerous, and the marble laminate finish looks cheap something you would find at a 3 star hotel. The Club Lounge upgrade wasn’t worth it for me. The tea time selection and food offerings were underwhelming. Service was also mixed - on the first morning, there were no egg dishes, only to find out the next day that eggs had to be ordered through a server who never approached us the first time. Where this hotel truly shines is the breakfast buffet. Since FHR includes breakfast, we accessed the main buffet, and it’s genuinely one of the best I’ve experienced across 5-star properties worldwide. The location is excellent and you can walk indoors to COEX Mall, the Starfield Library, the aquarium, and Lotte Mall without stepping outside. Extremely convenient. Overall, if you’re visiting for business, the Grand InterContinental Parnas is a solid and reliable option. But for a personal or family trip, it lacks the warmth, flexibility, and kid-friendly amenities I expected from a luxury hotel.