Grand InterContinental Seoul Parnas

AS IHG members we typically seek an Intercontinental when we travel. This property was a winner. It has a gracefulness, probably because of the culture of the team and people of Korea, and its location. It is attached to the COEX mall and iconic library. It seemed to be smack in the middle of a major hub of the Seoul and more development happening across from us during our stay. It was convenient to have the mall and food court adjacent to us along with metro access. The hotel itself is inside and major business building so the check in was a bit cold and away from the main lobby so you didn't get that wow factor right away. As you walk towards the elevator the stunning lobby appears and that wow factor happened, really beautiful. The rooms were spacious, well appointed and high tech and we enjoyed the separate sitting area. One of the reasons we cam to Korea was to observe the facial esthetics community so a nice touch was a facial mask placed bed side every evening during our stay. We also add the lounge access to our rooms and it is always well worth it. The lounge was pleasant and the team were very helpful. What was really special was the complimentary fitness center and spa privileges. It was a private sports club so it was huge and elegant with world class facilities and pool, cafe services and even a golf simulator. I really enjoyed the jacuzzi with cold plunge and sea salt scrub. Again, I highly recommend the club access for these benefits. As far as dining we typically do breakfast to fuel up and enjoy the city for other dining. The breakfast facility was also elegant, plentiful and delicious. Just about every option is available to hotel guests, included with club access. The club lounge also has a mini version for breakfast if you don't like the bigger crowd. The club lounge also offers tea time and happy hour with canopies. We had a wonderful stay and this property is highly recommended.

Wonderful property and great location

Great location with COEX and mall right below. Room is big enough and very clean.

The most disappointing experience I have had across all of my InterContinental stays globally. Most notably, my party was turned away from your dining venues — not once, but on multiple occasions — and in a manner that felt dismissive and unwelcoming. I feel compelled to share that during the same trip, I stayed at the Four Seasons Seoul, where the level of warmth, attentiveness, and hospitality was exceptional!

very nice staff in concierge and front desk