Grand InterContinental Seoul Parnas

I have stayed and had a great experience at this hotel before, so I was shocked by the level of service the hotel staff provided this time. I had my family come to visit me while I was in Seoul on business. I had booked multiple suites and expected a 5 star hotel stay. But something must've changed with the management and the way the staff is trained. Every staff member seemed on guard and defensive with every interactions. The bell staff seemed openly annoyed when you asked them to help. I stayed at 4 different hotels in Seoul this month and this hotel offered the worst service at the highest price. Every interaction we had with the hotel staff was unpleasant and felt insincere. There are so many nice hotels in Seoul with service staff who is willing to go above and beyond to make guests feel at home. This hotel seem to go out of it's way to make guests feel the opposite. I am so sorry that I made such a costly mistake of booking this hotel.

Good location, good service, good facilities, good club lounge experience, bad lobby lounge experience. Mosquito is problem.

This exemplary hotel could not be a better hub to do business from. The service, amenities and staff are all top notch.

Honestly the best hotel I have ever stayed out. Beautiful views, the breakfast was amazing and the staff was honestly incredible.

Room was a bit small but comfortable (not much floor space for open luggage). The bathroom was lovely! Great soundproofing. Gym was great during non-peak hours. Housekeeping was excellent. Buffet breakfast was absolutely delicious. Enjoyed the afternoon tea as well. The umbrellas lent out at the concierge were really nice since it was really rainy while we were there. Really convenient public transportation and access to 3 different malls. Traffic around the area is really bad so be careful and allot extra time if you're getting a taxi.